-
September 2024 by Jennifer G
First visit ever to any America’s Best. The phone number is a call center type of thing so don’t get turned off.
I originally scheduled at a Nashville location and in less than 24hours I was able to switch it to this one in Franklin when my schedule changed.
From the moment I walked in, it was like visiting family. I didn’t even think twice handing my cell phone unlocked to the lady at the desk when she asked, bc I just felt so welcome.
The lady who helped with tests and pictures and pre testing before doc, oh she was just as lovely. Everyone was hi how are you doing? And when asked back they replied I’m very well thank you for asking.
The doctor was clear, SUPER easy to talk to. Probably the calmest and clearest appointment I’ve ever had with an eye doctor. Even when she had to give me ‘cautious news’ she spent time answering every single question. I didn’t get anxious out excited bc she calmly explained and was so patient and knowledgeable.
THEN, when I was finished, I think her name was Jocelyn. She was helping me with glasses. I have to go back bc they didn’t have my contact brand in. Well, Jocelyn reviewed my insurance and knew more than I did about it and communicated my options SUPER clearly. She did extra steps to make sure I got the best from my insurance. So I do have to return, but I don’t care. I feel like I should take cookies or a casserole for dinner when I return it was amazing.
Easiest, friendliest, smoothest process ever.
Please note: yes you fill out forms before but it’s a separate system. They may ask you repetitive questions you’ve already answered, that’s a system issue, they are just doing their job at the location. Please be patient with them.
-
September 2024 by Ron Sports
This is a REAL eye exam place, not a mall quickie or something performed by technicians. Take it seriously as a full-blown expert exam.
Frames pricing is a bit confusing but the price (which I found unpredictable until the end) was well UNDER what one can expect from boutique stores. GO HERE!
-
August 2024 by Bianca Jackson
The customer service was great, they explained to me about the condition of my eyes.
-
July 2024 by Jossye San
Best service
-
July 2024 by Jordan Josephs
I would highly recommend these ladies they are quick and efficient and take great care of their patients.
-
July 2024 by Jojo
Jocelyn and Kris are so kind and the managers there are the best. Dr Wooten is very kind and takes her time with the exam and getting to the root of the issues.
-
June 2024 by bryndon rushing
Fast, friendly service. Convenient location right off the interstate. Love this place
-
May 2024 by Lauren E
Don't go here if you want quick and/or pleasant service.
Contact order lost, rude customer service on the telephone, doctor was rushed, waited an hour for my exam. Don't go here.
-
March 2024 by George Abdalla
Franklin location most of bad lenses store ever ,no manager over there assistant manager not good and not professional , very bad customer service They broken my expensive frame over $400 prada frame and they offer $50 refund if I buy the new frameif anyone have expenses frame never go over there. They are not professional and not nice at all, The assistant manager, she is not professional. She make me very mad. She not even say sorry
-
March 2024 by Bailey Benham
Very rude and unhelpful. They act like McDonald’s employees that don’t even want you there. Especially the chick in the mask. She’s so annoying for no reason.
-
March 2024 by Roxana Lopez
America's Best is the place to go get your eyes checked and get your glasses ordered. Staff and doctor treat everyone nicely and quickly. Also you can call or make appointments online easily.America's Best is the place to go to get your vision checked and your glasses ordered. The staff and doctor treat everyone very well and quickly. You can also call or make appointments online easily. But the disadvantage is that they do not speak Spanish, please bring someone to translate for you.
-
March 2024 by Juana Bustamante
Very satisfied...there are already bilingual staff...and that is sensational for people who do not speak English...thank you...thank you
-
January 2024 by Shenghua Ni
Customer Service is excellent.
-
December 2023 by Brittney Snipe
Best experience I’ve had getting glasses. The staff there are so polite and professional I would highly recommend them to anyone
-
December 2023 by Chad Kittrell
U came to get glasses and eye exam and they wouldn't see me no one was even there it was empty lady at front was rude.
