-
March 2024 by A H
I bought a used Chevy Colorado that had an issue show up a few days after buying it that my code reader said the thermostat might be stuck in the open position. Jesse checked it out and did some research that led to just clearing the code which took care of the issues it was having. I appreciate his honesty and it saved me what I assumed was going to be an expensive repair. I’ve been taking all of my vehicles there for oil changes and repairs for a few years now. Customer service like this can’t be beat.
-
February 2024 by Mike Cable
A bit pricy for a tire plug but they were very fast and friendly.
-
January 2024 by Thomas Stegger
Opened at 8am. Employees in the shop didn’t walk in until 8:30am.Beware if you value your time.
-
January 2024 by David Berry
Excellent services!!
-
October 2023 by D. Stewart
Mike and the guys went above and beyond…. They didn’t have the tires I hoped for in stock and - despite being busy on a Saturday morning - they drove over to pick them up from another location and managed to get me on the schedule with everything done perfectly despite me having only called an hour before. Thanks! Great job!
-
October 2023 by Jennifer Chupyatov
I called Mike and told him I was interested in getting some very expensive Michelin tires. He asked me what was important and attire for me. I told him good traction and a quiet drive. He suggested a much cheaper tire and saved me $300. He knows his stuff because they are exactly what I wanted.
-
October 2023 by Keith Hunter
I have used Big O only a couple of times since moving to the area and on all occasions, i was treated with respect. On this most recent trip the manager worked with me to find a solution to my issue and he exceeded all expectations. I recieved quality work that fixed my issue and the price was more than fair. Mike Ellis made my experience a great one. I will be back.
-
October 2023 by Jon Lynne
The manager Mike Ellis greeted me in a warm and friendly manner upon my first entry into his shop. He did a great job on my alignment at a very reasonable price. And the veterans discount was very much appreciated.
-
October 2023 by Rachel Young
Fast and friendly service. Mike Ellis is very informational, super helpful and has great customer service. I would highly recommend going here for all your tires needs.
-
October 2023 by j G
Excellent service. My husband was in a bind and needed a tire changed out on our Tremor. They handled it last minute and did it quick. We’re loyal customers now.
-
October 2023 by Rachel V
Big O Tires in Farragut is Amazing!! They are very helpful & get you taken care of super quick!! Thanks so much for everything Mike Ellis Store manager was so helpful & he made my experience the best it could've been & had me in & out within 15-20 mins tops!!
-
October 2023 by Lydia Dunlap
Mike Ellis gives wonderful customer service and is very personable. They caught the wires coming through on my tire when doing an oil change. 10/10 would visit again.
-
August 2023 by Davlyn Garver
Franklin and Adam and Brandon are the best. I had to order a part and they got us out in less than an hour.
-
July 2023 by Kristy Cherry
These guys always take care of my car, on the spot. I've called more than once with a tire issue and they always say come on by. Thanks!
-
May 2023 by james isom
I had an appointment for a simple tire rotation during my lunch break. Out of six bays, five were empty the whole time I was there. I arrived five minutes before my appointment, and my car wasn't touched at all...and I was there for 37 minutes. In looking through the window into the service bays from the waiting room, I saw four technicians seemingly just standing around and chatting with each other. After giving ample time to get to work, I finally demanded my keys back and left. Wasted my entire lunch break for nothing. The only reason I'm giving two stars is because the guy who checked me in was nice, and it was only his 2nd day on the job. But I most definitely will not be back!