Publix Pharmacy at Bowie Commons is a mixed bag of experiences for customers. While the staff is generally friendly and engaging, the pharmacy has struggled with consistent inventory management, often running out of stock even on advertised items. Customers have expressed frustration with the "COVID supply chain issues" excuse, feeling that the pharmacy should have a better handle on their ordering and stocking processes by 2024. The pharmacy's Fairview location seems to lack the same service standards that Publix is known for, with some customers preferring to make the longer drive to a nearby Kroger instead. However, the staff is praised for remembering regular customers, even if they don't visit frequently. One specific complaint is the handling of certain medications, where customers have to call in to "push a button" for the prescription to be ready, leading to unnecessary delays. On the positive side, the pharmacy has received excellent feedback for its personalized care and attention to individual customer needs. One customer, Jessica Ho, is singled out for going above and beyond in caring for the customer's family. Overall, Publix Pharmacy at Bowie Commons offers a mixed experience, with room for improvement in inventory management and consistency of service, but with a staff that is generally friendly and caring towards its regular customers.
Staff seem to remember you even if you stop by every other month and always seem friendly. Only complaint is that 1 specfic medication you have to call in for them to "push a button" and it is ready in 15 minutes. Not sure how a prescription can be pending days until you call them, but it has happened the last 4 months.
November 2022
Not impressed so far. You can ask ten different people the same question and get ten different answers. Today I received a phone call informing me my script was ready for pickup, when I got there they said they were still working on it. Strange place.
May 2022
So thankful for this pharmacy! They have taken the time to get to know our family! Such personalized care is amazing! Jessica Ho goes above and beyond to care for our family and needs.
