Pharmacies in Erwin, TN

“Roller Pharmacy were excellent when I got ill while hiking the Appalachian Trail in 2023. They got me booked in for a doctors appointment within the hour and got the medication I needed ready straight away afterwards, and were really kind and helpful. Would definitely recommend them!”

“Jim Harris is my favorite pharmacist/ friend!!! I took up with him from the get go because he was so helpful with all my medical issues. He's always taking care of me, whatever it may be. I love all the girls and guys at clinchfield though, they are truly my family and friends.”

“Online order for an emergency gift. They didn't have one of the items and were extremely apologetic and helpful with the substitute. Above and beyond customer service!”

“I want to give Lisa in the pharmacy a HUGE shout out!

I was having an issue with a prescription being filled. Due to an error in the system it seems that my insurance company was billed for a prescription that I had not picked up. The next fill date would have been 2/7. However, this was a big problem as my insurance runs out 1/31 due to me starting a new job. The new job doesn't start until 2/21. This medicine is still under patent and is therefore VERY expensive. As in, $650/30days expensive. It would have been impossible for me to pay for it out of pocket. I have VERY bad side effects if I go more than 2-3 days without my medicine. I am in the process of making a cross country move and starting a new job. The prospect of being without my meds for this long was absolutely terrifying.

Had I not been able to get my medication, I would have been VERY bad off. I explained this problem to Lisa in the Pharmacy and she was very sympathetic. Lisa promised to get in touch with the insurance company for me. She had apparently gotten the runaround from the company and had had trouble getting them to correct the mistake.

Instead of just leaving it until the next day (the pharmacy closes at 8pm EST), Lisa went way out of her way to call the insurance company not once but three times. She even called me 20 minutes after the pharmacy closed to let me know that she was able to have some success! She was able to get the problem fixed!

This kind of follow through seems to be regrettably rare in our current day and age. She not only did what she said she would do, but she stayed after closing time to help straighten this issue out for me and to have my medicine available for me to pick up tomorrow.

In the era of people with asymmetrical haircuts demanding to speak to the manager to complain, I wanted to give some KUDOS to Lisa let anyone reading reviews for this location to know that she did an awesome job helping me, and that she really made my day and helped me stay healthy. Whatever she's being paid, it should be MORE!”