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March 2024 by Joe Y.
I walked in asking about an email offer i got. He told me the email was accurate and the offer would upgrade one of my lines to a iphone 15 pro max for $15 a month and another line to a iphone 15 basic for $10 a month. I said thats what i want. He then told me he could do a better deal. He told me he could get me the 2 phones deals and add insurance to all phones on my account for $23 more a month. He completely changed my plan and now i have lost my hotspot on all my phone lines, the phone that was supposed to be $10 a month is $25 a month, the insurance on all phone lines is costing me $60 a month so my phone bill that was supposed to go up $23 a month has gone up $85 a month. When i went in to find out what was going on they told me the new plan was saving me $48 a month then they basically blew me off telling me only that sales person knows what deal they gave me but they cant tell me when he will be working again. They said he will call me. Also he added in $60 in accessories that i didnt even know about until i got home and saw them and then i looked at my receipt. I would not recommend this place at all. Go to a actual verizon company store or call Verizon direct. Do not use this third party authorized dealer. Went in and they changed my plan without my knowledge, took things away from my plan without my knowledge, tried to sneak on accessories to my bill without me knowing it and flat out lied to me about what i was getting.
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February 2024 by Debra White
So glad we stopped in!John R was so helpful and patient with our questions and concerns...We will be back!
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February 2024 by Shelby Moore
John and Cody were very patient and helped us tremendously! The professionalism these two gentlemen carry themselves with is seco d to none. I would highly recommend them both for anything you would need in Elizabethton.
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January 2024 by barbie
I have had a prepaid phone service for close to 20 yrs and was so afraid to switch to a plan bc I was afraid the cost would be outrageous. Boy was I surprised when the Verizon associate / salesperson went above and beyond to set everything up perfectly. I have never dealt with anyone in a sales position that was as courteous, friendly and professional at the same time. He was patient and knowledgeable about the services and products. He didn't try to force a sale on me or my friend. He went over everything and made some helpful suggestions. I am glad I took a chance and went in that day. The office was clean and near. As other clients entered the office they were greeted and advised as to how long it might be before someone would be able to assist them. Very professional and they treated the clients with respect.
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December 2023 by Mariaisabel Verrier
A nice young man named zach helped me set up my watch. I was experiencing sone issues with someone hacking my email i lost a bunch of money due to the hacking he reset my password and helped me link a new number also going through my apps getting rid of all my.junk apps, i highily recommend him, he was great!
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December 2023 by Ryan Cox
Garrett was truly awesome, he explained everything out, & even wrote it out for me to explain it even better. H set my iPhone 14 & iPad up before I left, truly a great guy. I definitely recommend him if you are switching to Verizon. You rock Garrett!
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December 2023 by Katy Gouge
Excellent service and honest do not try to just sell you things you don’t need. Dana was excellent!
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December 2023 by Fred Teeple
Zach helped me fix my phone issue he was so nice and quick to help
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December 2023 by John Glover
John R helped me set up my new phone. He was very thorough and easy to talk to. This fella is the one you want to see without a doubt!
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October 2023 by RETIREDMCO1199 “Guess who!” Tennessean
On October 17th 2023 I somehow got locked out of my Brand new Google Pixel 8 pro. Yes I know it's embarrassing ?, but stay with me. I was going to drive to nearest spectrum store to me in Johnson City Tennessee. Because it is on the spectrum mobile network. But as I drove through Elizabethton on my way to Johnson City. I saw a Verizon store ( cellular sales) store. I immediately drove to it. Because I've always had excellent experiences at Verizon stores. I walked into the store at 5pm and was pleasantly greeted by Travis. I explained my situation to him. He listened patiently as I rambled on about what I did. He calmly and cooly tried a few things. On the final attempt at 520pm he came up with a plan to fix my situation. It worked perfectly!!!! My pixel pro 8 was no longer a brick, but a working phone. Mind you it WASNT a Verizon phone. He just as well could have said sorry can't help ya. But he was amazing and I can't say enough about Travis!!!!!! He's everything that a professional should be. Thanks again my friend, Frank E. Butler Tennessee.
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October 2023 by Sarah Kenney
I went in last week, and dealt with a young man who honestly needs a raise. I made sure to write his name down- Zachary Grubbs.He was so attentive to my wants and needs. He has such a fun and bubbly personality. They are definitely lucky to have him as an employee!!
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October 2023 by Woods Family
I had an amazing experience with this company. The customer service provided by Zachary Grubbs was outstanding, and he was very knowledgeable and professional. He went above and beyond to help me find the perfect phone for my needs. I highly recommend asking for Zachary Grubbs when visiting the store for all your phone needs.
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October 2023 by Grace Campbell
I came in due to an issue with my daughter’s tablet and honestly was very frustrated! Zachary helped me figure everything out and was just such a down to earth guy. Really appreciated him!
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October 2023 by Justine Babin
Zach was extremely helpful and patient with explaining everything to me!
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September 2023 by Michael C.
I've been a customer of Verizon for 14 years. Went in to the Elizabethton, TN Verizon store today to upgrade to two S23-Ultras. The salesman tried to tell me the monthly price but I explained I would be purchasing the phone outright. He told me I could not do that and that the phone MUST be at least partially financed! When I called Customer Service at Verizon, the sales agent told me this was NOT a Verizon policy. Fortunately, there are enough cell phone service providers that I can change my cell phone service and upgrade my phones while making my purchase at significant savings and with a discount for switching from Verizon. Dr. Michael Cox #VerizonintheRearViewMirror