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January 2024 by G Arnold
I took my 80 year mom in to get her new phone set up & Shane got it all taken care of quickly & was super patient. Much appreciated.
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January 2024 by JTaylor
Exceptional service. Couldn't be happier. Shane and Jordan are two amazingly friendly people. Answered all questions and set us up with a great plan. They both could teach a class on what great service is.
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December 2023 by cristina currie
Helpful staff here.
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December 2023 by Mary Rhymer
I have a pixel 6 I live in the tri cities right now as well as 90 percent of the time there is barely one bar showing on my phone. I find T-Mobile customer service to be terrible and their service worse if you can believe that one bar showing on my phone 5g ??, these companies build their own websites not only cellular companies then they expect people to believe everything they read without doing any research I don't happen to be one of those people however what I said about the type of T-Mobile phone that I have and the fact that there is barely one bar showing is true
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October 2023 by Katherine Ransom
I talked with Jake and he was able to help this tech challenged person with restoring all my deleted messages. :) So thankful for his help in walking me through the process over the phone-especially since we live 45 minutes from the store!! Great job, Jake!! Thanks so much!!
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September 2023 by Ryan Hurd
The internet is worthless This is the worst service I've ever had. And then you call and talk to them they are rude and of no help waste of money
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September 2023 by Kayla Hinkle
As long as you don’t get Mark Fuller, you’ll have amazing service and in store service! Mark likes to be mean to the elderly, then when called out on it, he bans you from the store. Maybe he needs to not work with the public :(
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September 2023 by Kathy Vance
Great job transferring my phone and the staff was great!
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August 2023 by Know alot
This is a franchise store and they are not knowledgeable nor do they honor corporate customers I won't go back
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July 2023 by Kenneth Lupo
Mark help my wife and i get a couple of brand new Apple Watches, he did a phenomenal job and helping us figure out things, and getting the watches we exactly wanted! If you ever go to this store, you gotta get with mark! You will 100% leave satisfied! Thank you mark!
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July 2023 by Jonda
Mark (Elizabethton, Tn) is the very best authority at T-Mobile. Knowledgeable, helpful and patient with all customers. Solved my problems with internet connections. Please consider T-Mobile as your mobile and internet provider.
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May 2023 by Marjorie Gouge
Paul was super helpful and patient!! appreciate his help so much!! his customer service was wonderful. he made a stressful situation a lot easier to manage with his help and recommendations!!
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May 2023 by Dawn Rogers
I visited the Elizabethton TMobile store last evening with multiple issues. My VERY old S8 was not working properly I had so much data that multiple Smart Switch transfers had to happen.. A VERY knowledgeable sales rep. named Mark addressed ALL of my issues while being sensitive, informative, and performing his job well beyond the level of service expected.
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March 2023 by Amanda Woodby
All the guys working were a huge help and had great service
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February 2023 by Sarah Bowling
Thankful to meet kind people still.He went above and beyond to help us. Just all around great experience & he did a good job .
