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November 2023 by K.R. Garrett
We were camping in the area and ended up having brake problems on our truck. They ordered the parts and had them delivered that day and were able to fix our truck that afternoon. It was a huge relief for us as we had a long trip pulling a trailer the next day. We could not be happier with the work done and the guys we dealt with. Thanks to Shannon and Gary’s Auto Repair for your honest, reliable and quick work.
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November 2023 by Travis Turbyfill
Dont have a car towed there. My car sit there for 3 weeks on a side road away from the garage. No attempts to put in garage. Very difficult to communicate with. Only answered phone 1 time and I called at least 5 times. Went to garage twice to check on progress of my car and the car was never looked at. They promised they would pull my car in garage to fix by the next day. Car never moved from side road. Had car towed to another mechanic and was fixed immediately. The same tow company that towed my car to Gary's Auto Repair in the first place towed my car to the successful mechanic within an hour of me calling them.
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September 2023 by Michael Morgan
I described the issue with my truck and he immediately checked it out. After a little bit he found the issue and showed me. Even compared the broken part to another that wasn’t to show me it wasn’t supposed to be like that. After agreeing on the price he went straight to work after the parts were delivered within 10 or so minutes. All done and fixed the issue very quickly. Some friendly and knowledgeable guys. Thanks.Services: Transmission
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July 2023 by Christina Gardner
I feel so blessed they went above and beyond to help me. I just hope they know that I will be ever grateful to themServices: Auto brake repair
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May 2023 by Cody Shaw
BEWARE!!! Will rip you off. Went in for some work, told me I needed brakes and rotors. Doubled my bill and come to find out after going to another shop 7 months later for my rotors, they gad simply turned them and left the same pads on.... typed up a whole recipt....and kept my car for 2 weeks. Was gonna sue but no lawyer in town would take the case because this business is contracted with the sherriffs dept. They will rob you blind
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April 2023 by Will G
I bought a used vehicle and after the check engine light came on I found out the catalytic converter needed to be replaced -- Called Gary's Auto and they got me in quick at an affordable price! Very friendly and good service
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February 2023 by Peter Mermilliod
When they are well staffed, they are good. But lately staffing has been an issue and its been a rough experience.Every interaction I've had with their management has been positive.That being said, I am editing my glowing review of Gary's to say I don't use them any more. After 3 instances of Gary's taking well over a week a piece for not terribly complicated jobs on my truck (fuel pump, breaks, upper radiator hose), I just can't handle the lack of communication, the crawling pace of work, and the mistakes. The last time I dropped my truck off, they installed the upper radiator hose incorrectly and it ended up getting cut by the radiator fan. Shannon offered to fix it, but by that point I was done.Not bad people. Not untrustworthy. Just in a rut of not great speed or communication. I'm sure it will get better:Edit: I wish you could see their comment. But I updated my rating to 4 stars from 3.They are good people trying to do good work. Everyone makes mistakes. I would never send anyone away from Gary's, but my work truck is my paycheck.
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February 2023 by Terrence Stockton
I needed a quick repair and Gary’s was the only one who could fit me in. Very professional, affordable price, quick service. 5/5.
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October 2022 by KJ Krueger
Reliable, professional, quality work, and honest! I took my Honda there to get a window motor replaced. I was told by a dealership that the whole assembly would need to be replaced - but the people at Gary's assured me this wasn't the case and, as a result, completed the repair at a fraction of the price. It's been a couple of months now and everything is still working great. I'll be back!Service: General repairs & maintenance
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September 2022 by Chris
They told me I needed a new fan and they could have the part the next day too fix my car and they would call me when it arrived. The next day came and went without them calling me. Then 2 days after that they still never called so I called them to see what was going on and they still couldn't give me a strait answer about the part or where it was. Since then 2 more days had passed and they still haven't called me with any update at all. It was pretty obvious they didn't care about fixing my car and on top of that they made me wait over a full week on them to not even give me a single phone call. HORRIBLE CUSTOMER SERVICE!!! I will never attempt to use them again. You never contacted me 1 single time.
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August 2022 by Daniel Lawrence
I recently had a breakdown while towing a camper through the area. This left me, my wife, and 2 year son stranded on the side of the road. We had the truck towed in near the end of the day on Monday and were back on the road by Tuesday morning. They did a great job on the repair and the price was very reasonable. They were very busy at the time (tow driver even commented on the number of cars he had recently delivered there), but went out of their way to help us as quickly as possible. Highly appreciated.Services: Brakes
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July 2022 by Henry Crush
I am here in Tennessee from out of state. My transmission went. Despite health issues, the owner and employees have fought through issues to repair my car and get it home. I called my mechanic back home about the issue and he said that the price given me for the job here at Gary's was very reasonable! This is actually the second time I have come to Gary's and both times, they men have been very good at their job. The place may not appear the neatest and communication with the customers is a little lacking but knowing this, I still would recommend Gary's anytime.
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May 2022 by Cheyenne Rooker
I've been coming to Garys Auto for several years now and the job is done right the first time. They call you to update you on your vehicle. Shannon never fails in his work. Very loyal company. They don't rip a hole in your pocket either. Very friendly people as wellServices: General repairs & maintenance
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May 2022 by Luke Wilkerson
Gary’s came through for me in the clutch! I arrived in town on a Friday afternoon at 4:45 to visit a local car dealership. As I rolled to a stop at the dealership across from Gary’s, my engine died, and I smelled smoke. I just knew I was in trouble because what was I going to do at 4:45 on a Friday, two hours from home. Thankfully, the rep at the car dealership directed me to Gary’s. Long story short, the great team at Gary’s immediately tested my battery and alternator and determined that I needed both. Then they directed me to a diner just around the corner and went right to work. Shockingly, they had my truck back on the road before we had even finished our meal. I couldn’t stop laughing and saying, “when do you ever get that lucky?” I had thought my goose was cooked but instead I got treated to some incredible Elizabethton hospitality and remarkable mechanic service. Highly recommended is an understatement!Services: General repairs & maintenance
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May 2022 by David McAlister
I was traveling in the area for work when my AC quit working and my truck started making a horrible sound.I Googled auto repair shops near me and Gary's auto popped up.I stopped by an was greeted by the awesome woman that works there. I think her name is kyia.Justin and Shannon came out to take a peek at the issues I was having and explained what was going on.Shannon explained I was lucky the compressor didn't seize as it would have created much larger problems.As Shannon and I where chatting , Justin got all my information for the truck and started finding the parts I needed while the young lady worked me up a price.From when I pulled in until they had parts on the way was maybe 15 mins. That is amazing service.The parts arrived and Justin got right to work. It was honestly very impressive how fast he was working on it.Justin was very friendly, knowledgeable, polite and willing to answer my million questions. Thanks Justin.You would be doing yourself an injustice if you didn't take the time to visit the guys at Gary's auto for your service needs.Hands down the best customer service I have received in years.Keep up the great work and thanks for all your help! Absolute 5 stars in my eyes.Service: A/C installation & repair
