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August 2024 by Lisa D
Couldn't be happier! I just moved to Elizabethton and needed a new mechanic. As you know a truly GOOD mechanic is scarcer than hens teeth. I stopped by Gary's Auto Repair as my car was not starting correctly. He wasn't my first stop but he was the last. Instead of saying I needed an expensive starter or alternator (how would I know differently?), he determined it was my battery. I was on the road 10 minutes later. He is a very nice person to have a conversation with and never gave me an inkling of hurry, hurry, I'm too busy. My car will need routine work soon and I know who I'll trust it with.
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June 2024 by Calimae Raen
Had a very pleasant experience! Brung my Vw golf for a diagnostic and ended up not having to pay a dime!! Unfortunately it was just too unrealistic of a price ANYWHERE to fix it so I didn’t want to waste his time so I did get rid of it, but I will be bringing my boyfriends car back!
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May 2024 by Landon Turner
Horrible communication. Quoted me one price heavy on labor and then when coming to pick it up found another problem also heavy on labor cost. If would have quoted both before hand would not have had either fixed. cost of repairs are about as much as car is worth. Also took much longer than I was told, highly suggest to avoid this shop…..and to update the review after picking up my car the problem I took it in for wasn’t even fixed. When calling shop back he basically called me a liar when I can clearly hear the same issue that I took it in for. So everything the owner said below was true to that extent he did not go over what was quoted and maybe he couldn’t have known, but also didn’t diagnosis the problem and fix what I asked…. Final update. I didn’t choose to not get problem fixed, I chose to not let you work on my car anymore. Took to another mechanic and the actually fixed the problem that I requested to be fixed within 72 hours for less than half the price. And it wasn’t the other issue you told me it was, so that also would not have fixed problem. Not sure what Gary’s auto actually did to my car, but I paid $1000 for them doing something that didn’t fix issue that car was brought in for. So 100% would avoid them. Even his reply to my comment shows his attitude saying he didn’t have to tell me something and still calling me a liar
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March 2024 by Brian Ramonetti
Shannon was amazing. I bought a car from carvana and the battery died the 2nd day. He told me they will call carvana and take care of it. Carvana paid for the battery from the call Shannon made. That is exactly what he did. Great service, friendly and felt taken care of. Will Def be coming back in the future. I highly highly recommend Gary's auto repair.
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February 2024 by Tim Holder
Best mechanic in the Tri-Cities in my opinion. Always willing to help
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February 2024 by Kathy McGeorge
Excellent customer service.
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January 2024 by MrMule10
Shannon and Kya and very nice and helpful.
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November 2023 by K.R. Garrett
We were camping in the area and ended up having brake problems on our truck. They ordered the parts and had them delivered that day and were able to fix our truck that afternoon. It was a huge relief for us as we had a long trip pulling a trailer the next day. We could not be happier with the work done and the guys we dealt with. Thanks to Shannon and Gary’s Auto Repair for your honest, reliable and quick work.
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November 2023 by Travis Turbyfill
Dont have a car towed there. My car sit there for 3 weeks on a side road away from the garage. No attempts to put in garage. Very difficult to communicate with. Only answered phone 1 time and I called at least 5 times. Went to garage twice to check on progress of my car and the car was never looked at. They promised they would pull my car in garage to fix by the next day. Car never moved from side road. Had car towed to another mechanic and was fixed immediately. The same tow company that towed my car to Gary's Auto Repair in the first place towed my car to the successful mechanic within an hour of me calling them.
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September 2023 by Poppy Sherbourne
Excellent service! Highly recommend!!
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September 2023 by Michael Morgan
I described the issue with my truck and he immediately checked it out. After a little bit he found the issue and showed me. Even compared the broken part to another that wasn’t to show me it wasn’t supposed to be like that. After agreeing on the price he went straight to work after the parts were delivered within 10 or so minutes. All done and fixed the issue very quickly. Some friendly and knowledgeable guys. Thanks.Services: Transmission
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July 2023 by Christina Gardner
I feel so blessed they went above and beyond to help me. I just hope they know that I will be ever grateful to themServices: Auto brake repair
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May 2023 by Cody Shaw
BEWARE!!! Will rip you off. Went in for some work, told me I needed brakes and rotors. Doubled my bill and come to find out after going to another shop 7 months later for my rotors, they gad simply turned them and left the same pads on.... typed up a whole recipt....and kept my car for 2 weeks. Was gonna sue but no lawyer in town would take the case because this business is contracted with the sherriffs dept. They will rob you blind
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April 2023 by Will G
I bought a used vehicle and after the check engine light came on I found out the catalytic converter needed to be replaced -- Called Gary's Auto and they got me in quick at an affordable price! Very friendly and good service
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February 2023 by Peter Mermilliod
When they are well staffed, they are good. But lately staffing has been an issue and its been a rough experience.Every interaction I've had with their management has been positive.That being said, I am editing my glowing review of Gary's to say I don't use them any more. After 3 instances of Gary's taking well over a week a piece for not terribly complicated jobs on my truck (fuel pump, breaks, upper radiator hose), I just can't handle the lack of communication, the crawling pace of work, and the mistakes. The last time I dropped my truck off, they installed the upper radiator hose incorrectly and it ended up getting cut by the radiator fan. Shannon offered to fix it, but by that point I was done.Not bad people. Not untrustworthy. Just in a rut of not great speed or communication. I'm sure it will get better:Edit: I wish you could see their comment. But I updated my rating to 4 stars from 3.They are good people trying to do good work. Everyone makes mistakes. I would never send anyone away from Gary's, but my work truck is my paycheck.
