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“I had a bad power button on my galaxy a13. The owner was able to diagnose, order the new part and fix it in two days! Cost $60, versus a new phone of $240. I liked him and recommend him to you all!”
“The staff was very nice, straightforward and clear. The people were concise and precise on what they were doing and they’re one of the best people in the business.And went in for a screen repair. They did the screen repair and they threw a bone at me and gave me a screen protector to one of the best people.”
11AM - 6PM
4414 TN-58, Chattanooga
Mobile Phones
“Bradley went over and above helping me set up my new phone. He was knowledgeable and professional. Thank you Bradley you are the kind of employee most companies strive to have.”
“Repaired my phone quickly and professionally. Would not have gotten a replacement phone had I been aware of this company. Would highly recommend. If your phone is not working propetly, I would recommend Oops before making new purchase.”
“Collin was so nice! He made it so easy. I went in newly divorced and struggling to find my footing and he took the time even staying after closing to make sure I was set. Definitely a superstar! So patient and superior service!”
“The is the place to go when you need to buy a phone. The salesman was super nice and extremely knowledgeable, and very swift in switching your old to new. I recommend this place for a great price, quality and a swift transition.”
“Ryan Mabry and his team were amazing and we could not have found more customer but you and friendly employees in this entire city! So grateful for their compassionate support. I saw them trying to serve so many customers!”
“Erik is the man, if you go here ask for Erik the man and he'll get you set up in a giffy. He's a big rizzler and awesome sauce. Give this man a raise!!!”
“Nick could not have been more helpful! He helped me review our bill and find many ways to save every month and also helped me upgrade my phone without any trouble. He was kind, patient, and went above and beyond to ensure we benefitted from the promotions at&t offers. He was outstanding!”
“Excellent attention, especially the girl Jacky Arroyo who treated me very pleasantly, excellent treatment and with a lot of patience she was able
Solve my problem with 100 point attention ???? Thank you.”
“I had a great experience at this location today. I have been experiencing problems with my boost Mobile phone since Sunday and have called their customer service line every day to no avail. I went into the store today, the young man that was there today was able to help me, every time I made a phone call my phone would go to the boost Mobile line if your boost Mobile customer press 1 if your whatever customer press and other number. The young man that was there actually helped me to where I was actually able to call someone, but an hour after I left the store my phone reverted right back to the if you're a boost Mobile customer press 1, if you are whatever customer press another number. I have no idea what they have done to mess up my phone line ,but they have and they have not been able to correct it to which I have not been able to call anyone and no one can call me, but I can text and get online but if I'm stranded anywhere I can't call anyone for help, except boost customer service. Needless to say I am very exhausted and frustrated with their customer service and technical support to which they have not been able to fix the issue that they have caused. So now I'm paying for a phone line that I can't use and I doubt very much they're going to give me a credit for. I've replaced the phone and I have gotten a new SIM card and still can't make a phone call and no one can call me. I'm done all of the troubleshooting, there's no call forwarding ,no call blocking, there's no Wi-Fi calling turned on. I'm seriously tired of them telling me that there is a problem in the area ,because my son has a boost Mobile phone that is on a different account ,in the same house and there's no problem with his phone. So the store gets a high rating but boost Mobile itself, I would give a -10, because I have called you every day since Sunday and you have not been able to resolve the issue that is obviously on your end.”
“So happy with Tracy and her boss David. Dashia helped too! It’s been a long time since I’ve walked into a business and see all the employees work together. It makes you want to come back. I’m definitely letting my friends know! Thank you!!I’m so great full for the service we got! Thank you!!”
“Tmobile Signal Mountain Store- Manager Frank Flores suggested a tablet for my granddaughter, a galaxy 6 watch for me, and some useful trackers that have come in handy- outstanding staff and extremely knowledgeable about the products they sell and promote and stand behind
Thank you Tmobile”
“Always has friendly staff that knows what's up.
Little light on PC peripherals but that's hardly their fault. Still an amazing store and my favorite place to chill in the mall.
Make sure you check the clearance bin”
“I had a great experience at this location today. I have been experiencing problems with my boost Mobile phone since Sunday and have called their customer service line every day to no avail. I went into the store today, the young man that was there today was able to help me, every time I made a phone call my phone would go to the boost Mobile line if your boost Mobile customer press 1 if your whatever customer press and other number. The young man that was there actually helped me to where I was actually able to call someone, but an hour after I left the store my phone reverted right back to the if you're a boost Mobile customer press 1, if you are whatever customer press another number. I have no idea what they have done to mess up my phone line ,but they have and they have not been able to correct it to which I have not been able to call anyone and no one can call me, but I can text and get online but if I'm stranded anywhere I can't call anyone for help, except boost customer service. Needless to say I am very exhausted and frustrated with their customer service and technical support to which they have not been able to fix the issue that they have caused. So now I'm paying for a phone line that I can't use and I doubt very much they're going to give me a credit for. I've replaced the phone and I have gotten a new SIM card and still can't make a phone call and no one can call me. I'm done all of the troubleshooting, there's no call forwarding ,no call blocking, there's no Wi-Fi calling turned on. I'm seriously tired of them telling me that there is a problem in the area ,because my son has a boost Mobile phone that is on a different account ,in the same house and there's no problem with his phone. So the store gets a high rating but boost Mobile itself, I would give a -10, because I have called you every day since Sunday and you have not been able to resolve the issue that is obviously on your end.”
“I’m sharing my experience at this particular location because of the great customer service displayed on 2 different occasions! I Have an 80 year old friend with an android phone and I use an IPhone so I’m not familiar with his phone but he needed help and we went and a sales associate named Noah was able to address his problem immediately. That was several weeks ago, well today my friend called and needed to email a photo to one of his friends and of course not being familiar or technological savvy enough to do it with his phone we went to Cricket on Battlefield Pkwy. again and Noah wasn’t there but young man named David was and he went above and beyond what I would’ve expected from a sales associate/support guy. I know for a fact that when I need a new iPhone I will certainly get a price quote from Cricket on Battlefield Pkwy. Both Noah and David were very knowledgeable and above all HELPFUL! Way to go guys, that’s a great way to expand Cricket’s customer base ‼️??”
“Lana and Harlee was very helpful and both went the 2nd mile to see that we got the right phone and to help solve a problem we had with my wife’s phone.
Both gave great customer service!”
8AM - 9:30PM
5312 Ringgold Rd, Chattanooga
Mobile Phones
“(Translated by Google) Excellent place to buy Mexican products, thank you for your kind attention(Original)Excelente lugar para comprar productos mexicanos, gracias por su amable atención”
“Good Evening o whom this may concern. My name is Cheralene Patterson and am texting I to talk about the awesome job Mr Q that works at your main street store. He is a one in a MILLION. Store manager he's very nice and very helpful about thi ngs concerning the phone,I pray you all find more people like him in your other dtores.may you all have a Bless ????and awesome day.”
“Josh was amazing. He helped me out with transferring my old phone to my new one. He was extremely patient, kind and more than helpful. best customer experience I've ever had.an all around awesome guy.”
“This location had a very good cellphone case, after Walmart, Boost, and Verizon did not carry one for my model. The price was also surprising low. It made my day! Glad to find one locally, instead of buying online.”
“This place is great! VERY helpful staff. Alphonso is the best! Diligent, helpful, great follow up, friendly, concerned about his customers. I’ve worked with 3 staff members and each has been top shelf. Will continue to shop here and highly recommend him and them to you without reservation…”
“Went here to get help with my Son's new Phone. They helped him set it up and showed him how to use it,since he wasn't familiar with an I-phone. The young man was very helpful and polite.”
“Sabrina was very informative and helpful. Two weeks or so ago she told us exactly what the best plan and phone for switching from Boost to Metro with 5g would be. And exactly what kind of coverage I would have and it has been spot on. When we tried to upgrade at Boost they were not friendly and were ready to go home. So thanks Sabrina for being such a nice and friendly helpful person. ThanksJason”
“Jabari, Cody, and Mr David the store manager all 3 of the men’s was so nice. They answered all my questions and I want to give them a biggest customer Service STAR! they are awesome. I’ve never been a store with so much swag especially from a Manage. I’m telling my friends to go there!!”
“First off the fact that I can’t give this “young Extraordinary customer service top-flight MetroPCS employee “ a TEN STAR REVIEW- that’s the second thing wrong here AND THE FIRST IS THAT Cristina is NOT THE REGIONAL MANAGER AND OR THE CUSTOMER TRAINING PERSONNEL!! She was EXTREMELY HELPFUL AND ABOVE AND BEYOND WITH THE HELP SHE GAVE MY WIFE !!! I don’t think I’ve had a better experience in retail history.! I was coming in to drop the service and switch to Verizon- but ONLY BECAUSE OF HER AND THIS VISIT - Metro has me FOR LIFE !!!!!”
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“Troy was very very very patient, professional, knowledge, and diligent in getting my services transferred to Cricket. My other carrier gave a slight delay on things but Troy saw the process through. I'm grateful. I highly recommend this East Ridge location for your phone service needs!!! Superior customer service!!!”