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November 2023 by Karen Reed
This was the best hotel of our vacation. The towels, bedding, and room amenities were clean. The furniture and bathroom fixtures were all in very good shape. There was a free hot breakfast included. The price was very reasonable. We would definitely recommend this hotel and we would stay here again.
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October 2023 by June Ashley
The rooms at this hotel were decent. The only thing I noticed was something mucus-like hanging onto the ceiling. Other than that, beds/towels were clean.The breakfast was okay. The only issue i saw there was the apple/orange juice machine being buggy.This hotel is also quite distant from Chattanooga's City Center. If you are looking to stay in Chattanooga, I would look for someplace closer. Otherwise if you are on a road trip and need someplace to sleep alongside Interstate 75, this hotel is perfect for a one-night stay.
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October 2023 by Mary Ulizio
NO COFFEE! Breakfast included means coffee in every case. No help getting any after 30 minutes of my time. 3 bath towels after I registered 4 guests. I guess you’re expected to share a used towel. TV didn’t work when we arrived. Phone didn’t work to call front desk so after an exhausting day of travel I had to walk back down to front desk and WAIT until someone returned to HELP me! Horrible experience and I didn’t mention no blanket for sofa bed or holder for toilet paper. Exhausting and frustrating beyond words.?
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September 2023 by Chante Walker
The rooms were okay, I feel like they need more TLC the bathroom shower/tub needs work. The furniture in the living room isn't comfortable and it's outdated. Also the toilet and sink don't drain
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September 2023 by Tyler Daunhauer
Bathroom in room had a strong sewer smell. The shower handle was on a slide bar that wouldn’t tighten up so that the handle could only be fixed to the wall at waist level or used hand held. The drop ceiling tiles were covered in mold from a past leak from the above unit. The free breakfast was pretty good. DIY hot waffle irons and ready made scrambled eggs. Cereal, bagels, muffin, danish, and cold juice options. It’s a bit of a dive but it does have redeeming qualities. Most of the guests seem to be trades people. The bed was clean, the AC can freeze you out, there’s a decent breakfast. Everything is long past it’s prime, stained dated carpet, musty smells from past leaks, failing bathrooms, and the mini bottle shower supplies were mostly half used already when I got the room.
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September 2023 by Angelanette Perry
Can’t see the sign to turn into parking, rooms are full of hair, like they push the hair around in the bathroom. Reserve room for 4 guest get to room and only have 3 towels. Beds are barely big enough for 2 people ( small double bed).
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August 2023 by Diane Strelka
Earlier reviews gave low ratings due to renovations going on. We were there after completion. Per front desk it took two years!. The hotel is clean, streamlined and comfortable. A great night for a great price.
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July 2023 by Jennifer Marsh
Worst hotel experience I’ve ever had. We never even got our room, despite booking our trip weeks ago. We got a phone call about 2 hours before check-in that the AC was not working in the room we booked, so they needed to down-grade our room slightly and would give us a discount. No problem with that at all… until we arrive a couple of hours later. My husband stands at the front desk for 30 minutes before seeing ANYBODY who works there. No bell to ring, no answer when he tried calling the hotel phone, no help from corporate customer service when he called there. After all of that, when a worker finally appears, she says our room is not ready, she doesn’t know if it will be ready at all, and she cancels our reservation with no attempt to make amends and leaving our family of 5 with nowhere to sleep that night. Absolutely appalled by the horrible service here.
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July 2023 by Tanya Z
Very pleasant place, with a tasteful design, clean rooms and stylish lobby.The receptionist was very nice and accommodating.We liked our overnight stay, the breakfast was good too, and we loved the coffee machine in the breakfast room. 10/10 would
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June 2023 by Donald Smith
I have stayed here before. They are improving and doing renovations. It seems like the "Renovations" are being done by a friend with very little contractor experience. Bathroom door would not shut. Back door handle is about to fall off, sink drain piece was out and laying on the counter. Place is slowly improving I think the room prices are just a bit high for the quality of the rooms though.
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May 2023 by Ashley Young
I feel bad writing this because the front desk staff were very accommodating and friendly. The whole place is being renovated, which is fine in itself. I believe it will be very nice when finished. The first room that we received there was a huge moldy water stain above the shower head so I asked to switch rooms because my sister has a mold allergy. They happily upgraded us to a different room. The room was great but we had a ton of spiders behind the couch, there was a hole in the wall and the door to the bedroom didn't close at all. There was also a small gap between the door and wall to the hallway which I found a but unnerving. The breakfast options were also very sad ? there was no air conditioning in the gym and it was really dirty. but again the front desk staff were really lovely people. Maybe skip this hotel until it's finished.
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May 2023 by Sue Oram
Hotel is currently under renovations but had a great stay. Good variety of gluten free products for breakfast. Clean hotel, comfortable bed, enjoyable stay, great value. This hotel will be a great location for wedding reception and family stays. What a great find. Looking forward to returning!!Rooms: Fridge and coffee maker in room.Safety: Well lit parking lot.Food & drinks: Many restaurants nearby.
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May 2023 by Neil Wilcoxson
You will need some patience to stay here. I chose the Best Western because they were offering an extra points promotion. If not for that, you could have a better experience for the same price at the other hotels at the same exit.After checking in then going to dinner, we found out the toilet in our room did not flush properly. The front desk did not have anyone available to fix the problem, but offered for us to pick up a toilet plunger at the front desk, or switch rooms. The front desk lady did the best she could, but I still shouldn't have to check every feature of the room before I bring my stuff in.Rooms: Beds and pillows were above average compared to other hotels I've stayed in recently. Everything else seemed like it was remodeled with cheap materials by the cheapest contractor. TV has cable with channel guide, which was nice. There appeared to be only like 10 people in the hotel, so it was quiet.Food & drinks: Breakfast was found by following the signs through the not yet finished conference center. They have some plastic folding tables in there. They had a good assortment of things you could make in the microwave or eat cold. Got the job done, but below average compared to other hotels.
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April 2023 by Deborah D.
I came for the evening and stayed at this hotel. Looks like they were remodeling. A very nice place to stay. The rooms were great. Robert did my check out and he was so very friendly. I would recommend.
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April 2023 by Ang G
Our room was comfortable and clean. There's a lot of construction going on in the common area, and different parts of the hotel, but it looks like it should be nice. The rooms are a haul from the check in. The door to exit, maybe an emergency exit, would not open so we had to go up a floor to get to the parking lot. Also, the TV went out for most of the evening. Check in staff was pleasant. Reasonably priced compared to others.
