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June 2024 by Kevin H.
Update to my review….I upgraded my overall review to 4 stars as the company has followed up with me to fix the issue. The initial concern about their response time was partially on me as I missed their initial email response back to me. All said, they worked to fix the issue and make it right. Their response and solution to the problem was 5 stars but the overall experience was 4. Again, I believe in most cases you can expect a 5 star experience with Sara Sells but I would advise that you inspect any boxed items before leaving the warehouse. This will ensure a great experience. Thanks to the company for making this right.
Sara Sells is a great concept. Keep in mind the furnishing are nice and I assume discounted, but still can be pricey. Our credenza we purchased was still over $1500 so the expectation is that it would be a nice piece. The purpose of this review is not to steer you away from Sara Sells but to advise you to inspect the furniture out of the box before leaving the sale. I made my purchase, they loaded it up and was encouraged to move on as they had a line of cars waiting to be loaded. That was a mistake! This is a very big and heavy piece which required help to remove it from my truck and bring it in the house. We unboxed it and found two fairly significant scratches/dings. One on the side and one on the top. I immediately contacted them to let them know. I heard back from them on the following Monday or Tuesday offering the opportunity for me to bring it back to their warehouse between Monday and Thursday. Keep in mind, it is a 1.5 hour round-trip from my house. I immediately responded to say due to my work schedule over the next two weeks that would not be possible for me and I was hoping they would accommodate me on a Saturday. I kept the credenza in my foyer, waiting for a response as this piece was going upstairs. I waited several weeks and never received a response so I assumed that was not an option. Therefore, I have an expensive credenza that is defective. So the bottom line is that they are not very flexible and I would advise you to make them open, all boxes, and inspect your items before you leave.
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March 2024 by Leigh Ann Dans
I bought a sofa from Sara Sells, and I paid a little more than I normally would have but I liked the style so much. Since I’ve had it (3 months) the fabric continues to pill badly. I’ve bought a fabric shaver to try and keep it nice looking but it’s a constant battle. I guess I thought the fabric would be higher quality than this?
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February 2024 by Kristen B
The staff (many of thr sales associates although young) VERY HELPFUL and professional. The gentlemen more than cautious and careful with what we purchased and it was pouring down rain and they could not have been nicer. The staff made a very rainy and cold day an enjoyable shopping experience. Highly recommend checking it out !
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January 2024 by Lisa Byrd Benchmark Realty, LLC
Wish I could work there
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December 2023 by Joshua Bell
Chris was very helpful loading up all again the furniture
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November 2023 by Jodie Kennedy
Love going to Sara Sells and enjoy the thrill of waiting in line and finding those hidden gems. This time I got a bed and art work. Unfortunately the bed was missing a few pieces however the customer service was excellent! The new pieces were delivered within two business days of informing the team they were missing.
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October 2023 by Anne Gabriel
My first ‘Sara Sells’ experience was in Nashville last week. I absolutely loved it. Yes there were a lot of people but it was fine! The vibe is very energetic. I ended up buying a floor lamp, a coffee table and a chandelier. I googled the coffee table and I’m convinced I got a good deal based on what other sites are selling it for. There were a lot of associates to help. I never waited too long for anyone to help me and everyone was extremely nice. I live in Columbus, OH so today we are driving back to pick up the loot that didn’t fit in my car. Even factoring my drive back to pick up everything, I’m still happy. I’d love to visit again and bring a Uhaul next time!
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October 2023 by Ashley E
We bought a couch from here last year and it’s just not good quality at all. The cushions have become flat and lumpy, the fabric is itchy and feels cheap, and one of the arms seems loose from the frame. We paid way too much $ for the quality we got.
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March 2023 by Lindsey Brimner
I recently bought a dining table from Sara Sells. My husband rented a uhaul truck to pick up the large table and was told per their policy to leave the table boxed and inspect it at home. Upon immediately unboxing the table, we noticed a large scratch down the surface of the table (a foot long) and a chipped piece of wood on one of the table’s support beams. I immediately contacted Sara Sells team and was notified after a bit I could receive a 10% discount off the price or exchange the table at my own cost and that I should have inspected the table prior to bringing it home (which is not what their policy states nor is it what my husband was told when picking the table up). I told them I was very frustrated because the cost of renting another truck to exchange the table was more than the discount they were offering me so I felt forced to keep a damaged product.After much more back and forth, they finally offered to deliver me another table at no cost. I waited weeks for the delivery and when it arrived, the delivery team unboxed the new table which was even more damaged than the original table. The delivery team took away the damaged replacement table and left me with the original table. I again immediately contacted the Sara Sells team and waited yet again for them to respond. They then told me the delivery team was turning around to come pick up the original table so I cancelled plans and waited at home for them to never show up.I then waited over another week for another pick up date to be scheduled which was today. Again I cancelled plans and arranged my schedule to be home and the delivery team cancelled their pick up at 345pm. I again contacted the Sara Sells team with no response. The customer service and communication is absolutely horrible and I can’t imagine that there aren’t many more damaged products out there if 2/2 of the tables I received were extensively damaged. So now I am still carefully storing a damaged product (so that nothing further happens to it) in my home waiting for this issue to be resolved. It has been well over a month of issues and my family has had to live without a dining table as I am skeptical Sara Sells will ever end up resolving this issue and don’t want to buy a new table from someone else while I still have this 96inch table taking up my garage.
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February 2023 by Sandie Sandra Lamb
Bought $10,000 dollars of furniture over a few months time for a beach cottage I’m building. Went to January 2023 sale to buy 2 more nightstands. Went back to pick them up that next week and there was a line/wait so I said I would come back the following week. Forgot to go… busy with a family life event. Sent an email the very next week saying I would pick up that week. They emailed back and said I couldn’t pick them up but they would refund and deducted a restocking fee of $197 dollars…I never even got to pick them up. This is even after a conversation with Sara’s husband, who rang me up for the additional nightstands, who told me how much he appreciated my business :( “Disappointed in their way of doing business” is an understatement.
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February 2023 by Amber Elkins
Watch what you buy! There was a large horse print there that is also sold at Havertys for hundreds less!!! Not always a great warehouse deal.
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November 2022 by Victoria Ivanov
First time coming and I walked out with a few quality, affordable and beautiful pieces of furniture. I’d love to come back! Worth the 2 hour drive! Honestly though, not necessary to stand in line for an hour. We came at 8:45 and still had a lot of opportunity to see everything inside.
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November 2022 by Emily Brown
They have beautiful pieces to buy, however, their customer service is subpar. If you have questions, you can’t get a hold of them. Also, make sure to read all of their guidelines/policies before going to one of their warehouses. You have two weeks to pick something up but it’s really 6 days limited hours in working hours.
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September 2022 by Ashley Berry
Horrible customer service. I tried to purchase a 1300k+ table from them on multiple occasions. I was already quoted more than someone I know that bought the same exact one for less. From them I might add. They proceeded to tell me I would have to wait during “ warehouse sell hours” or purchase on Sunday during their online “leftovers”.. Do not recommend doing business with them! Congratulations on turning down a sale that you probably didn’t have in stock to begin with. You should take your reviews into consideration.
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August 2022 by Cathy Bell
I was disappointed in the prices. I am sure everyone doesn’t have to budget but I found most things to be expensive and over priced. Some of the accessories were unique but I’ve seen most in local stores. And you can order lights etc online for a much better price. However if you want to wander around, touch and see, it’s something to do on a Saturday morning.
