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May 2023 by Cherie Marzano
BEWARE of this bank, particularly if you are elderly with a large amount of funds on deposit.A teller employed here stole funds from an elderly widow right under her nose when she went to the bank to make a withdrawal of $100. The teller filled out the bank check for a cash withdrawal and hand wrote “one hundred” on the dollar amount line, but in the numerical box wrote “$1,000.” Teller asked the depositor how she wanted the $100 and the lady responded in tens. She was given an envelope containing 10 ten-dollar bills, exactly what she asked for and expected, then she left the bank. Unfortunately, the depositor trusted the bank and did not check the receipt, which reflected a withdrawal amount of $1,000. When she later discovered there was $900 missing from her account she returned to the bank, confronted the same teller with the erroneous receipt handwritten by that teller which receipt reflected two different amounts, and the teller responded to her that it doesn’t matter what amounts the receipt states, it only matters what the camera shows. When the bank manager and internal auditor showed us the video, from a camera angle that is placed to protect the bank, not the depositors, it proved nothing because, although it showed some $100 bills being laid to the side of the teller desk where the camera could record it, the actual money being placed in the envelope and handed to the depositor was completely blocked by the back of the teller’s head. The bank officers (and a police officer) accepted a distorted camera recording as “proof” of no wrongdoing. This bank appears to protect their dishonest employees and their own reputation, not their depositors. The depositor feels they are making her out to be a liar, and is not concerned about the stolen money as much as she is about her integrity. But God has recorded the truth against them in the books of heaven.
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August 2022 by Sean
They're helpful every few years when I get my new debit card. Last year I wanted my family card to look different from my personal card. It took the woman 15 minutes to do this no problem. A few years ago I wanted some statements from 2014 and it was no problem getting my statements the same day. They're very professional and have treated me well.
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January 2022 by Ann Worthington
Always been friendly to me when I call ..very nice ?
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November 2021 by Anna Mussared
Great service. Very friendly and professional.
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May 2021 by Peggy Smith
Never again. Gotta love when a bank doesn't follow regulations.
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March 2021 by Daniel Hulsey
Friendly place to bank. Nice people. Needed a loan and they really were a big help .
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January 2021 by Lana Rollins
Just a friendly place to bank!!! All employees are friendly and understanding!
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January 2021 by Lana T Rollins
Just a friendly place to bank!!! All employees are friendly and understanding!
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December 2020 by Amanda Cartwright
There is a blonde haired lady that works at the first desk in the main branch (I HATE that I don't remember her name!) and she has ALWAYS been the most friendly, helpful person at any branch of this bank!! There are a select few people that are also friendly but for the most part this is the snootiest bank I have ever done business with. This is why I switched banks.
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April 2020 by Lawrence Majerczyk
Great, friendly service in Altamont,TN. location. LOUSY online availability.
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February 2020 by Trey Palmer
Awesome small town bank where everyone knows your name.
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January 2020 by SUSAN LAND NUNLEY
They have all ways treated me like their one big happy Family. Love each one of them it don’t matter where you see them they always speak. If you are looking for Bank that makes you feel like family and loved Citizens Tri County is Your Bank !!!!!!
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January 2020 by Glenda Rogers
Beautiful office. Friendly helpful staff. Faces may change because I’ve been with them since the 1980’s but they are still friendly still helpful!
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December 2019 by Peggy Hobbs
Everything, love it and the employees.
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September 2019 by Susan Ramsey
Staff are wonderful but the online banking is the worst of the worst!!
