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January 2024 by Alex Alvarado
I ignored the bad reviews and went in. Bad Bad choice. I didn’t get the help I needed and the girl (Juliana I think) was not clear nor knowledgeable about credit tranafers. Every question I asked she had to looked it up on the website. She told me they dinged my credit with 20 points. Ended talking to Micah the manager he cleared the misleading words of her but still didn’t help me. I ended taking my business to someone else. Don’t recommend this bank.
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November 2023 by whoot whoo t
Always awesome customer service
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September 2023 by Caleb Black
The middle aged guy with light hair is a jerk. He wouldn't cash one one of there checks
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April 2023 by John Tucay
Though this branch has its ups and downs, so does every other business in America whether it be system crashes or ATM doesn't allow deposits (I have encountered this a lot at this branch and a few others). I got to say, I like this branch's resilience and they have integrity, especially when I deal with Mike McAllister. I know things will get done and happen when Mike's around. Shout out and kudos to you, you're the man!
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November 2022 by Angel Carlton
I cannot believe a bank would actually return a payment over a 41-cent discrepancy/shortage. The ATM at the Dickson branch is always out of order. Even after being a customer for years, with consistent monthly direct deposits they try to restrict how much of your money you can spend daily and won't even cover less than $1 overdraft. I am closing this account after my next direct deposit and going somewhere else.
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October 2022 by Ethna McCormick
Had a minor problem. Solved between the bank manager and the fraud unit and a card change. Thank you US Bank.
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May 2022 by gerald guth
I have been a long term US Bank customer. Move to Dickson from Sparta. In Sparta they had personal service and cared about you as a customer. Here you are just a number. I deposited a very large some of money using the ATM. It basically stole my money. I have the transaction number and two attempts where it was deposited in my account and then removed. Called the dispute section and filed a claim. Called the Dickson bank and was basically told they could not help as it was not on them. The guys name was Micah McAlister. Absolutely the worst managed branch and customer service. He obviously did not care about my need.
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September 2021 by Dan Henrie
I would give half a star if I could. Worst bank ever. This branch manager is clueless. Horrible customer service. We will be transferring our funds to a local credit union.
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August 2021 by Allen
Worst bank i’ve ever used, if you deposit large amounts they wont let you have access to it for a week. I would close your accounts and move to a local bank. Do not give them your business.
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March 2021 by Carla Hedgecoth
Love that you can make any transaction in the drive thru
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March 2021 by Steven Anderson
Haven’t had an issue
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February 2021 by Eric Sloan
Horrible service. Very unfriendly.
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December 2020 by Courtney Clements
I have to agree with the other reviews I came in to get change for my business and they didn't even acknowledge me and I just stood there and waited and their are people talking but no one helping me my time is just as precious as anyone else I've never walked into a bank and been ignored like this
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September 2020 by Thor Tucker
This bank is consistently the worst branch to try to do business with. Why is it closed on a Saturday? I shouldn't have to drive all the way to Nashville to a open branch. I will be moving all my money to a bank that values me as a customer.
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August 2020 by Psychozen 71
I have been with usbank going back to my 18th birthday through the buy out and what not. Since covid 19 this bank is the worse atm never has cash bank hours changed from 830am to 430pm to 930am suppose to be 3pm but many times they stop taking customers at 230pm. I am actively looking for a new bank. Even worse is they do not return or answer the phone. Sorry after 30 plus years I think it time to move my checking and move mortgage even though it almost done. I have lost confidence In this bank. I am disabled veteran my VA disability check is suppose to be in my account at 12 midnight eastern it never their before 4am while other constantly show their deposited at 11pm central time which is my time zone.
