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January 2024 by DJ
Went in looking for a mattress and we met Jason. Jason was great and answered a lot of our questions. He showed us a lot of mattresses and adjustable bases. We finally figured out the combination that best worked for us and he showed us several prices and financing options. Jason had a great personality and is great to work with.
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December 2023 by Haley Estes
While I haven't received my mattress yet, customer service was on point. ? I did a Google search on several businesses and this one was top of the line and went with this in mind. No nonsense. "Get in, get out, get on with life".
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December 2023 by Miriam Hall
My husband and I came in at the last minute to get a mattress with our screaming 2 year old and the sales rep was so patient and helpful to us. We bought our mattress and took it home that night. Will definitely be back for our children’s mattresses! Thanks again Allen!
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November 2023 by Heather Scott
Jason provided great service. Helped me take the quiz to know what mattresses type I would like and then put me on a variety of options. Let me lay as long as I needed and ultimately helped me find the mattress that worked for both my husband and I.
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November 2023 by Julianne Douglas
I did not have an enjoyable experience with this location or Jason. I spent almost $2500 on a bed only to have it sink in after 3 months. My fault for waiting 2 more months to report it to Jason. Jason did agree to replace the mattress, which I am grateful for, however, I was told that I would have to purchase the appropriate box springs in order to honor a warranty if the problem occurs again with the next mattress. With reservation, I agreed to the new $300 box springs. The day of delivery I spoke with Jason and said I was unhappy with having to buy new springs since the one I had was only a few months old and much better than the one he sold me. I also questioned why this info about purchasing their box springs was not relayed to me from the beginning. His answer was "we didn't discuss box springs. " I told him I felt like the bed was defective and the box springs wouldn't matter after only 3 months. Jason brushed this off. He then stated I didn't turn/ flip the bed and that's the reason it sunk in. I told him it didn't need to be flipped after 3 months. He replied I'm just trying to do something nice for you by telling you this information. At that point I realized this guy was going to reply ridiculously and irrationally to any bit of logic I threw his way. After spending $2500 on the mattress itself, this issue should not even occur! Bad experience, unprofessional behavior.
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October 2023 by Ono Gaglio
Me and my wife went in to shop for our kids new beds, Allen greeted us and really took the time to listen to our children and helped them find the perfect mattress and frames for them. He took the time to listen to them. Then me and my wife were talking about how we needed a new mattress too. So Allen listened to my wife, because we all know that the wife always wins those choices, and he found the perfect mattress for us as well, and was even able to get us a great deal. His considerations showed no ends and he really hooked us up. Allen has amazing customer service skills. He listens and is super friendly. So if you are looking to find a new bed go see him. Thank you Allen from all of us.
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October 2023 by steven webb
When we walked in, we were immediately greeted by Jason. He was very friendly and personable. Jason asked what we were looking for in a bed and if we had any physical ailments. He was able to pick the perfect setup for us. Even better, Jason was not pushy in any way. We had an incredible experience and strongly recommend Mattress Firm to anyone looking for a new bed.
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September 2023 by Tamara Kern
We visited toward the end of the business day and we looking to test out a couple of mattresses. Allen listened our needs and shared with us various options to fit in our budget. We bought our mattress, plus one for our guest room. Allen really made us feel comfortable and did not pressure us.
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September 2023 by Beth Davidson
Our salesman Jason was great. He was very helpful. He pulled down multiple mattress for us to try so we could get the mattress we really liked.
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September 2023 by Kristy Sullivan
Jason was very helpful with fantastic customer service skills. He was accommodating to my personal needs and seemed to be genuine . 10/10 recommendation
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September 2023 by Mickey Freeman
Jason was awesome. He showed me different mattress sets and explained the differences. I tried out many different types: firm, medium, plush, etc. My husband came back with me we both were delighted with our purchase.
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August 2023 by sylvia allen
Went to a few different places looking for a new mattress. Allen was so knowledgeable, and really explained things so well. He was so helpful!!!! Took his time helping, not making us feel like he was in a rush to get us out the door. We ended up purchasing from him. Great employee!!! Thank you.
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August 2023 by Lisa Fox
We had a most pleasant experience buying a mattress today. Allen was amazing and helped us get a better mattress than we had planned. All in all, Allen was knowledgeable and helped us make the best decision for our needs. Kiddos to Allen on a job well done.
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August 2023 by Daniel Duke
Jason is great! Very honest, fantastic advice. I went to the store with a rather specific need, and he helped me find exactly what I needed for a awesome price, even tho he didn't have it in store. Go here for all for mattress needs!
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August 2023 by Kristen Cree
We had an excellent shopping experience at Mattress Firm! The sales associate was very tentative and friendly. He assisted us thru the purchase process. We got a great deal and customer service was exceptional! We will definitely return for future purchases when needed.
