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February 2024 by arshad ahmed
Good deal
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January 2024 by Candace Christy
Everyone’s so helpful
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July 2023 by Eleuth
Came in early this morning with a phone problem and within a minute raven fixed it! Dickson is amazing!
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July 2023 by Ellen Rodriguez
Great service, knowledgeable employee.
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July 2023 by moxa Esparza
Excellent service? cricket is the best in Dickson tn
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July 2023 by Kim Shelby
Great ???? Kyle at the Nixon store was amazing
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July 2023 by donna lankford
Very helpful and quick service
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July 2023 by Brittany Rose
Great customer service!
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April 2023 by Angela Starcher
I'm sleep deprived and called store for help. I was put on hold and my number was blocked. Was a 5 star store, now it's a one star store. Wow, what bad customer service. I had a great experience once. The store blocked my phone number!!! Geeeeez.
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February 2023 by Kyle Sewell
Super knowledgeable team great customer service helped with everything I needed done in a timely manner.
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September 2022 by Dana Harris
Didn't have anything I was looking for at this location. Not the phone not the hotspot not even a really good case that I really liked.
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July 2022 by Hillarie Barber
This store is short handed but the young lady behind the counter was trying so hard to help everyone even though her system was down.
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June 2022 by Amy
So very disappointed with cricket and this location I’m particular. I have gone into the store with several issues over the past few years that we have been customers. The Dickson location doesn’t seem to be able to do much of anything besides sell you the phone. You’re on your own after that. Most recently I went in to get help with setting up my daughter’s phone. I was directed to call the 1 800 cricket number instead of the employee just helping someone who is technologically impaired ?. We have been customers for years…we are on a family plan. We moved out to Dickson over 2 years ago. We have always had great service up until a few weeks ago. We have no service inside of our house now. We have called almost every day to try to address this issue. They do some things on their end, but nothing is fixed. Going inside the store is also pointless bc there is nothing they can do for you. They just refer you to customer service. Which again, we have spent hours on the phone with them over the past weeks. They even sent us to an apple representative who confirmed that our phones were working correctly and our issue is with the service. Obviously it seems insane to pay for service that we can’t use at home…. And they won’t fix the issue. So we decided to switch carriers. But of course cricket will not unlock our phones because 2 of them were recently purchased. I understand this is their policy, but if they cannot provide service I would think they could make an exception. Finally went to Verizon to see if they can help. Thank God we went it. We will only be paying $10 more a month for an even better plan than we had. And Verizon is helping us with free iPhones because we have explained the issue. So if you are having your own issues with cricket, don’t stay because you think they are the best deal. I am more than willing to pay an extra 10 bucks a month. And I’m actually getting an even better phone. And hopefully Verizon actually has a customer service department. And they actually help you if you go in the store!!!!
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February 2022 by Kip Arnold
After Straight Talk went VoLTE and 3 new phones later with absolutely no help... switching to cricket was a dream! Very friendly and very helpful!
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November 2021 by Heather Brown
They are very friendly & always help u to find the best deal. I love my Cricket people.
