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August 2024 by Mark Boggess
STAY CLEAR OF THIS COMPANY...Very vague and misleading estimate that disappeared when trying to retrieve it later. Went into office to inquire about original bid and couldn't get it until next day, but of course wording was different than original. Directed to speak with owner and he was rude and very defensive when confronted with altered bid... just threatened with lien against my property.
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April 2024 by Paul D
Unfortunately, this review is far from positive.
My wife called A1 Glass on 3/29/24 to inquire about the price of a glass top for a patio table belonging to my 80+ year old parents. She was quoted an amount, with a price breakdown, by a polite and helpful gentleman. A few days later my wife and I drove to the business, to clarify the process for ordering and delivery. The owner, Darrel Dean, was present during this conversation, although mostly we dealt with a gentleman seated to his right. This gentleman showed us a picture of the glass on the internet, and based on that and the price we had been quoted, we thought we were good to go. I personally dropped off the wrought iron table for measurement accuracy, and so as to avoid the $150 fee for them coming out to measure.
However, when my parents went in on 4/4/24 they were charged $239.53 more than we had been quoted. When I called to inquire about the large price difference, I spoke to the owner Darrel, who was extremely defensive and rude. He tried to justify the higher price because he had to “cover his margins”. Darrel also stated he hates dealing with this type of glass and didn’t want to do the job anyway (then why did he accept it?). I asked several more questions to get to the bottom of the differences between the quote and the charge, not wanting to proceed at the higher price. We were also concerned that he was taking advantage of our elderly parents. Darrel became more defensive and rude and told me to “pick up your da*n table”.
My wife and I went in the same day to do so. My wife had a conversation with Darrel while there, to pursue the issue of the discrepancy between the original quote of $746 (including $512.56 glass, tax and the $175 delivery charge) and what my parents were charged ($985.53), as we had yet to receive a clear explanation. He was argumentative with my wife as well, telling her “we are done” several times. He blamed me for his poor attitude, citing our earlier phone conversation. He eventually told her that we were initially quoted a price for a clear top table, and that when we were in the store he told us the price would be $743 instead, plus tax and delivery. Neither my wife nor I ever heard him tell us this.
$239.53 is a big price difference and deserved an explanation. He could have easily given this explanation at the beginning, and asked if we were still interested. Instead, he was beyond rude and disrespectful to the both of us, and was not transparent in his dealings. Not just with the cost of the service, but with his name, which he refused to give us (we had to do research to find his name). What business owner does that?
While Darrel credited our parent’s credit card, the rest of our interaction with this business and its owner were awful. Next time we will trust the prior poor reviews! We don’t recommend this place for business at all.
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September 2023 by Belinda Mccutchen
They were good to sale and install same day. HoweverThey were suppose to email me about two other intetest I had 9f products that weren't in stick. They never did. Still waiting. I've already bought one of the products I was 8nterested on at another place. Hoping they contact me for my running boards, if not then someone else will get my business
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September 2023 by Alan G Ward
Fast friendly service
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August 2023 by Caroline G.
We have an old French door with double pane glass that had become "foggy" and unable to clear with cleaning.. A1 glass sent Josh out to our home. He looked at our doors, measured our windows, returned with the new replacement glass and replaced our old glass with crystal clear thermapane replacements. He was efficient, professional, knowledgeable. if you need any glass replacement in your home I would recommend you call A1 glass and request Josh. He is amazing and my new door glass looks so good !!!!!! I will never go anywhere else!
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November 2022 by llIlllIllIIlII
A1 glass is not located there anymore it’s been moved to another location. Reason of the move is because the county of Dickson and the businesses have had conflicts about who should fix the sinkhole that’s on a public easement(My experience)A1 glass is a very expensive place but one of their best deals is the tinting on vehicles and the option to custom my own seat covers they’re very respectful and very courteous to their customers. Sorry to see them go and wish them the best in Evers.
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September 2022 by Jeremiah Allen
Very fast rock chip fix.
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August 2022 by Amanda H.
Had read window replaced,they order wrong glass,(said it was a bolt in,they ordered a glue in)rescheduled went back had installed ,when arrived for pick up had 2x4 i the rear end holding the glass in so the GLUE could dry,told him I was unhappy,he began screaming,actualily had to call the police
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August 2022 by Josh F
They replaced a broken window for us. The techs where efficient and very friendly and got the job done in no time.
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August 2022 by Bethany Hunter-Page
This is the best place to go and get u're window fix love this place
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July 2022 by Ray Hunter
Replaced rear window on My Nissan scratched the hatchback then tried to hide it with a different color of paint and never said a word to me didn't find till later wife picked up the car
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February 2022 by Bruce Howell
Very nice and very helpful ?. Great service and a great experience ?.
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December 2021 by Karen Michaud
Recently relocated from AZ. Had a chip in my windshield on my way across TX. Stopped by A1 Glass & was greeted warmly. Made an appointment for the chip repair, which unfortunately was unable to repair. Folks were so kind & even tho' they spent time trying to do the repair, refused to charge for either their time or materials. I would definitely recommend A1 Glass & will return when & if I need too. Thanks folks!! Happy Thanksgiving!!
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July 2021 by Weldon G
I have had A1 professionally install mirrors in our new house (permeant mount) and replace the windshield to our car. Fair prices and excellent work.
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They put a new windshield in my son's truck. They did an awesome job. They have a variety of things they do to help customers. We bought sidesteps for our truck and our son bought sidesteps for his truck about a year ago
