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July 2024 by Krissi Layne
We purchased 4 new IPhone 15 pro max’s at the Decherd/Winchester area on Sunday, July 21st. We also purchased 4 screen protectors. They were installed by Tony. Within one hour and not even using the phone, the screen protectors were cracked on two phones. The third phone cracked the protector within 12 hours. The 4th phone has a noticeably large air pocket I the middle of the screen. We have requested a full refund on the screens because they obviously were defective. Tony has stated that the manager will not issue a full refund but only replace the screen protectors. We are not interested In putting money into already proven defective product. We also do not live locally and unable to drive immediately to this location to get new screen protectors. Further more the manager is not available to issue any type of refund/repair until next week. Which will put ours out of the window to return the iPhones. My recommendation: buy everything online on Verizon’s website so that these small scamming companies can be put out of business and stop ripping people off for their hard earned money.
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July 2024 by Katina Baugh
Very helpful,kind,and made sure I was satisfied with my new phone and plan made sure everything was working correctly. I would recommended you are thinking about changing phone companies Verizon is the way to go thank you all so much.
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July 2024 by Kaylan Hill
Michelle was amazing!! She hooked me up with a new phone and accessories at a great deal!! Thank you for making the process smooth and easy and for helping me fix any issues I had with my Apple ID as well!!! Ask for Michelle when you go!
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July 2024 by Jonathan Elliott
Mr. Blizzard was an excellent salesman. Love my phone.
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July 2024 by Jason Luurs
Didn't get the help ineeded
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July 2024 by Ernest Sullivent
Michelle was great!?
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June 2024 by Jennifer Arnold
The ppl at the Winchester, TN store are super friendly, knowledgeable and over all great. You may have to wait occasionally but it is only because they treat everyone like family
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June 2024 by Claire Lovett
Excellent service took time to assist with so many details as well as sync phone with car.
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June 2024 by Jasmine Moseley
Brennen was very helpful with this three hour ordeal on my fifth trip to try to get my account straight. He was Patient and even was talkative and cut up with my impatient child with me. Good job with all the workers
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June 2024 by Deborah Chandler
Tony was extremely helpful, professional and patient.
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June 2024 by Jessica Sanders
Tony was a pleasure to work with, very informative, patient, kind, and you could definitely tell he enjoyed his job.
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May 2024 by Nickie Loftin
Tony was very helpful, we got everything we needed, and overall a great experience!!
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May 2024 by Willam Hester
This is Wanda (William was my husband that passed away) I came in yesterday to check on a phone and couldn't afford any that you had. I was told to go to walmart and get a phone and bring it back and you would set it up for me so I did and as soon as I get back with the phone I was told you couldn't set it up for me. I've been a Verizon prepay customer for over 20 yrs. I think it's pretty bad to lie to a customer. You should not have told me that if you was not going to set up. I'm so disappointed in Verizon, I am very much considering finding another provider. I will spread the word that you plain out lie to customers.
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May 2024 by Mike D
Took over half an hour to answer a couple simple questions that could have taken under 5 minutes
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May 2024 by Vile
Service was excellent and very helpful.
