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January 2024 by Sue Hutton
JUST TALK TO ÐECKER OFFICE THEY WAS VERY NICE THANK YOU
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December 2023 by Lacey Cooley
I’m not a DREMC customer but I was asked to call the office for someone to relay a message and spoke to Allison for probably a full minute and it was truly one of the most pleasant customer service interactions I have had in years…used to not be such a rarity but given the times we live in and the decline in basic human decency, it makes such a difference, for example my whole demeanor changed after hanging up with her. Reward this employee…any employee at any company that takes the time to just be a kind and decent person and in turn, changes a customer’s whole perspective for just a moment
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August 2023 by Down Yonder tennessee
So upset,we paid deposit July 12,and called everyday twice a day since and have been redirected to different people daily,finally no call regarding issue about trees need trimming on july22,got that done and it's now July 28 th and were told again were on the list to do,and it's just a process,almost a month and we still have no electricity connected,just excuse after excuse and July 12 was original date to connect,no problems was noted when they accepted our payment,this is ridiculous all our belongings were also moved July 12,so we've been struggling between 2 places to live..plzzz help
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July 2023 by Jerry Beaird
When a storm hits and we lose power they are on it. Good job folks.
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August 2022 by Della Blacksmith
Decherd office especially their manager is one of the rudest locations. I wish there were more options other than this money hungry company. I have been out of the Shelbyville office for 11 years and they have amazing customer service and attention to circumstances to go above and beyond to assist people. Decherd location however is one of the worst I’ve ever had to deal with!One would recommend if you have a mobile app to pay bills please make it to where it breaks down current and past due to help someone trying to pay their past due bill!!
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April 2022 by Melanie Magliacano
I worked with Joan and she was incredibly kind, helpful, and prompt. She was thorough in answering all my questions and made the whole process of starting services with Duck River Electric as easy as could be. I'm very happy to be able to use their services.
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February 2021 by Rebecca Siegrist
We live in Huntland, Our power has went out a few times, And they had it back in in no time. We appreciate you
