CVS is known for its clean store and friendly, helpful staff, making it easy for customers to find what they need. However, many customers have experienced issues with the pharmacy, including problems with refills and long wait times. Some have reported difficulty reaching pharmacy personnel by phone and have expressed frustration over partial refills and early medication fills. Despite having been loyal customers for years, recent service declines have led some to seek alternatives for their pharmacy needs. Overall, while the store itself is well-maintained and inviting, the pharmacy experience has left many dissatisfied.