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March 2023 by Michelle B.
This place is the worst run business I've ever seen. 2x in a row I rented a truck and they gave it away to someone else. The first time I figured it was a fluke nbd. The second time just 3 weeks later the girl was obscenely rude and blamed me for being an hour late. Apparently the policy for a truck rented all day is to give it away if you're an hour late without telling you. Absolute Trash. Do not rent from this place.
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June 2022 by Kathy D.
I have used this location 3 time; 2 times to rent vans for a move and once renting a 15' truck. They have always been kind and professional.
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May 2022 by Tiffany McRae
Uhaul is a rip off. They told me it would be 50 dollars a day. And I go to the store and the people wasn't even there. So I had to drive more out of my way to find one. I get there and they charge me 180 dollars to get the uhaul. And now trying to charge me another 85 dollars. They need to tell their customers up front the total cost. Instead of lying to them and charging them whatever they feel like. When you arrive at the store
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October 2021 by Nathan G.
YOU WILL NOT FIND A BETTER UHAUL PLACE! These guys are great from start to finish! Super helpful, very knowledgeable, friendly, accommodating, and super easy to work with. If you have a choice between here or another place, it's a no brainer! Worth the difference in driving time, trust me. I've used uhaul multiple times in multiple cities over the years and this is by far the best I've ever dealt with, 10 out of 5 stars! A++ service.
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August 2020 by Gabriel M.
Wanda, Ryan, and Vince helped me get an auto hauler for an Audi that I bought in Reno while I was on vacation. They were very friendly and respectful. I believe it was Vince who noticed my bent rim on my truck. Could of easily balanced it to make a quick buck but told me it was bent which shows their level on honesty. Thanks guys!
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January 2020 by Mark G.
The worst shop ever little snow on ground and would not rent truck. They did not know how to refund my Credit card.
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July 2019 by Dawn W.
As my husband and I were moving, we needed to rent 15' U-Haul's over time. We found U-Haul manager, Garrett Pearson and his crew to go above and beyond in the help they gave us to make our trips go smooth. We had a need to move 2 vehicles at different times and without having any experience at this, Garrett instructed us to adhere to the 55 mph driving limit for safer driving, how to take curves and unload the vehicles at our new home. which worked well and destressed our trip. Trucks were reliable and comfortable. We needed help loading one of the last truck rentals and Garrett turned us onto movers that tightly loaded the truck within 3 hours. Thank you Garrett, Vince & Ryan, for all you do, we appreciated it all.
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June 2019 by Steven S.
Let's be honest, nobody likes moving... unless it's to a tropical island. So when I was faced with the miserable task, the professionals at U-Haul stepped up. Outstanding service. Well maintained vehicles. And a great attitude. Thanks for the "smooth move " gentlemen. 10 stars!
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May 2019 by Jonathan S.
I have now had two wonderful experiences renting from Garrett and his crew. First time was a moving van; this time was a car trailer. Staff was friendly, knowledgeable, and extremely helpful. Thanks again, Garrett! You've got my business.
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March 2019 by Donna C.
Ryan, Vince, & Garrett literally saved my neck, when my other Uhaul driver cancelled just 5 hours before. They work hard and fast, are extremely reliable and very affordable. Careful and respectful about my furniture and wishes. These guys have customer service like I've never seen in movers. They packed me up, and drove the truck, unloaded me, and at a very fair price, and very reliable. It's obvious they care more about doing a good job, helping you out, than how much money they can make off you. They texted me updates along the way with their eta and location. Unbelievable. They go way beyond the mark with customer service and moving. My funds were tied up with another driver who cancelled and a credit card that suddenly had a glitch and would not work. They said not to worry, they waited until I figured it out, hours, and I knew I could rely they would get the job done responsiubly. Had nothing to worry about, while I drove myself the distance. Tehy weren't afraid of a few inches of snow over a pass soon to come, and drove me up and back in the same day/night, which was about a 7 or 8 hour drive one way. I would recommend them over any one I've ever used over my 45 years of moving. These are top rate movers and top on customer care. "CARE." Thank you, Guys for getting me to my home on time, and going way out of your way to see that I got moved when I needed to! I can't say enough good about them!
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February 2019 by Lynne M.
We went to pick up a rental and were treated with such disrespect and arrogance, we couldn't believe it. In the future, we will get our truck rentals down the hill. There are several locations right in Auburn, all with MANY Yelp reviews and 3.5-5 stars.
