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December 2023 by Lyne
Customer service is amazing and store is clean and they are friendly will definitely be back
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December 2023 by Bradley Marshall
Nice store with good selection and nice staff.
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December 2023 by Michael Mow
The smell of gasoline spilled all over near the car pumps is overwhelming. Enough so I won't be stopping here again.
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August 2023 by gwen atkinson
Single most disgusting bathroom in eastern TN. Irredeemably disgusting. I wouldn't eat or drink anything from there.
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May 2023 by Thomas James
Very clean gas station and travel center. Had the lowest gas price in the area. Bathroom was very clean. Equipment is well maintained. Appreciated the long handled squeegees and clean solution for washing my car windows! Many stations either don't have squeegees at all or have squeegees but don't maintain the window cleaning solution. I've only encountered one other service station in my travels that had these squeegees. Staff was friendly.
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May 2023 by rachel ojeda
Hubs and I are team drivers and we stopped here for the night. Upon arrival my husband went inside to use the restroom. Afterwards, we both entered the store to shower. the showers were clean but very small. Later in the evening, we sat in the truck making sandwiches so hubs went inside to get some chips and drinks... that's when the fellow working behind the counter proceeded to ask my husband if we were staying on property. my husband replied yes we are but asked why he was asking. the man says it's because he had seen us in the store a few times and was just curious ?. We have been OTR for 3 years and have traveled through every state on the mainland and have never been questioned this way at any truck stop. My husband proceeded to ask the employee "do I not look like a truck driver?" the man simply replied that he likes to know who's on property.My husband is a 6 foot latino with tattoos and a goatee. Not sure if he was being racially profiled but he felt very uneasy about this guy's questions. The guy was a short white dude wearing a grey button down so he may have been a manager. Regardless ... we will not be patronizing this Pilot in the future. Very rude
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April 2023 by Candy S
Clean bathrooms. Not so friendly staff. Coffee and banana overpriced and I tossed the coffee after a few sips.
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February 2023 by Maria Freeman
The store is excellent however I am not sure who the girl is in subway with the long reddish hair but she is extremely rude and has an attitude. She has very poor customer service. I have been here before when a gentleman worked there all by himself and a long line and he didn’t have an attitude . Subway needs to hire someone else if she cannot work with customers nicely. No one was in her line. I was there 1/2/23 about 500pm
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January 2023 by James Calhoun
I was attacked by another truck driver, and the manager told the cops she didn't want to ban the guy. More worried about money than the safety of other customers, pathetic.
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December 2022 by Providencia C.
I usually stop there at night, it’s a preferred stop for fueling discount.I think I understand why, they may be trying to encourage activity, very few sane of mind truck drivers would go there on their own volition.Getting there is not a walk in the park, with steep uphills and odd layout. The fuel island area is tight. There’s no room to pull up when done, so it slows down the whole process. If cars are parked along the edge in front of the islands, it makes it difficult to get out. Extra handicap added if you have a spread axle. On your way out, watch out for the gigantic pothole, which you can’t really avoid entirely, and prepare for a steep, narrow uphill with a stop sign at the end. Lots of fun.Other than that, the store is ok. Toilets aren’t spotless and sometimes lack toilet paper, but I guess the night crew is stretched thin, and it’s more or less the same everywhere. Employees are usually very nice and helpful.Edit: as of October 31st, the big pothole was patched. Thanks!
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December 2022 by Brenda Eberwein
I was almost attacked by a truck driver yesterday but I called the pilot and they called the police and that driver was lucky to leave when he did. Safety was the number one priority and I can't thank the staff enough for coming out when you did. Safety is #1 at this Pilot.
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September 2022 by brian hovind
Listed as having showers totally took me outta the way thx Google maps
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July 2022 by D Quiney
Niki is/was very helpful to find My shower log in number, and she has a pretty smile.
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April 2022 by Marie Rolen
Store was very clean. But the lady working night shift Friday morning March the 11th at 12:30 is very rude she just not know customer service at allShe watches you like you're trying to do something like you're trying to steal something. Very offended by that. But mostly I was also offended by her attitude. I can't believe y'all work people as rude as her. She apparently does not like her job at. I mean if you don't like where your job go somewhere else. Don't be rude to customers. Because I am local and I'm not sure if I won't ever come back there or not because of her.. I'm not sure what her name was but she had kind of long kind of gray looking hair dark circles under her eyes just rude rude rude rude cuz I like to say she does not need to be working there
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March 2022 by Kellie Jarnigan
We pulled up to get air in our tires and a young man named Daniel was so kind to help us in so many ways! You don't come across people like him often so when you do, you let it be known!
