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January 2024 by April Parker
Open on the weekend and very friendly helpful staff.
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November 2023 by Bill Hays
Everyone is always so nice there
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August 2023 by Chris Smith
A teller kept me waiting for half an hour to cash a check when it usually takes 1 minute.
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May 2023 by Jessica S
By far the worst bank I've had to work with. The employees are rude if you have an issues they act like it's an inconvenience to help you or they say they can not help and to come into the office. Multiple times I have called about duplicate transactions everytime they say it's because of the weekend and how the transactions are processed on weekends but that doesn't explain why it is Multiple transactions how can something posting on a certain day effect the number of transactions. I have around $400 just disappear this way and still have no answers to how or where the money had gone. The mobile app is a joke it only works a couple times a week and don't try to deposit a check with the mobile app because unlike every other bank you have to write for mobile deposit only or it will be declined and you will not be made aware that it was declined. Then there are the fees they charge fees for the most ridiculous reasons. Also if you accidentally try to get over your daily cash limit the ATM will take your debit card and you will have to wait for the office to open to get your card back I was without mine from Saturday afternoon until Monday with no access to my money.
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May 2023 by tina Newman
I've used this bank for years . I have never had any problems .they are always very helpful
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May 2023 by Gregg Van Oss
This bank is great; it has all the services I've ever called for, either for personal or business banking (wire transfers, forex exchange and so forth). They're very helpful and they always have a Scooby Snack and bit of kindness for my dog.
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April 2023 by Steven Fordyce
This bank is by far the worse bank I ever used in under a month u causes me to look elsewhere. The online banking yeah right should be called no online bank what a joke and fees fees everywhere and 25 collars for a transfer fee all u guys know how to do is rip people off. Leaving and glad to wish I cou rate below a 1 only reason I tried them was because dad's a bully
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February 2023 by Michelle Smith
I’ve worked with 3 banks here in Crossville and this is by far the worst one I have ever dealt with. There is always some kind of issue with their systems or with charges and pending charges on my account the workers are some of the rudest people I have ever dealt with and I do not recommend this bank to anyone. I’ve had both a business and personal account with them and it has just been one mess after another with this bank. I have dealt with robin and Amanda at this location and anytime I’ve had to speak with them they are incredibly rude. As well as several of the older tellers at this location. The staff is obviously not trained in customer service and does not treat their customers with any respect whatsoever. They are also the absolute worst if you’re married to only need the husband for anything regarding the account regardless if you’re the primary on the account of not they’ll use the “well we need your husbands approval first” comment on just about everything. When it’s my money and my accounts he is just a card holder on that is absolutely ridiculous! If you’re going to bank anywhere in Crossville don’t go here!! I’d recommend upper cumberland federal credit union or first bank over this mess of a place. Truly unprofessional.
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January 2023 by Alexander
Government banks are garbage
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August 2022 by Michelle Cannonball
I have been with First National for 15 years. Never had an issue. The staff are friendly and efficient and I couldn’t be happier.
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March 2022 by Dian Williams
The pending process on accounts for debit charges is all over place. Some are immediate, some take days. If it's the weekend, they pile up. Written checks seem to always draft after 2 am. My direct deposit paycheck never is before 8 am payday Friday. Randomly account will lock on weekends so we have to carry backup credit cards.
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October 2021 by Founder Standing Tall
I have been with First National for 15 years. Never had an issue. The staff are friendly and efficient and I couldn’t be happier.
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October 2021 by Michelle Cannon
I have been with First National for 15 years. Never had an issue. The staff are friendly and efficient and I couldn’t be happier.
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October 2021 by Michelle L.
I Love our Bank, every time I come in to make a Deposit I always see Grant who was so Wonderful in assisting us with opening our accounts - The tellers are so nice & helpful as well - I would highly recommend this Bank to all my Family & Friends! Great Customer Service ! Many Thanks, Michelle
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January 2021 by Cynthia Schulte
Best bank in Tennessee
