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December 2023 by Valerie Eustice
All are very nice people to work with and make everything super easy for you
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November 2023 by Olivia Dunaway
The most amazing car, rental service, nationwide… Hands down
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November 2023 by Jerri Muller
The personel at the Crossville, TN office were very good and helpful.
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October 2023 by Laurie Ann Cox
I've had a few rentals there and have never had an issue. Employees are friendly, they send you texts reminding you of your appointment and when is almost time to return your car. The you pay we pick selection is the way to go if you ask me. You pay like $37.00 a day and they pick from whatever vehicles that have been returned for you. Through my insurance for a rental after losing one vehicle in an accident (other vehicle was in the shop so we were without a vehicle) and we got a Chevy Camaro, smooth ride and very comfortable but the storage space was almost non existent. I've gotten a Nissan Rogue (very comfortable to drive) and recently a Nissan Altima, (not as comfortable as I was thinking it would be) and it had plenty of in vehicle storage and huge trunk, the back seats also fold down so you have long storage from behind the front seats to the back of the car. They always have new models with low mileage and they are immaculate. You do a walk around with them so any damage can be recorded before you leave the lot. We appreciate that they go the extra mile in all aspects. They sell the vehicles they take out of rotation, usually 2 years old before the current year, so pretty much a newer car with low mileage and minimal (small scratches that aren't deep, very small dings that you couldn't see unless you were really looking, etc)damage. We haven't rented from anyplace else, but I can't imagine they work as hard as we've seen them do. Thank you Enterprise!
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October 2023 by Dusty Ledbetter
Staff was so courteous. They are great to work with. We had to wait a few minutes to get the vehicle, but that is normal business. They are busy but the staff were very efficient and got us on the road. They even called me while we were on our trip to check and make sure everything was going good with the vehicle or if there was anything they could assist with while we were traveling. Top notch and I wouldn't hesitate to work with the Crossville, TN Enterprise team again. Thanks for everything.
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October 2023 by Roiatta Gist
I reserved a vehicle for Friday but I found out it needed an oil change so I had to wait till Monday but other then that it was good
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October 2023 by Amy M.
This was the most attentive rental I have ever had. They called before the rental and after. Very polite and professional. The only thing I wish was that the gas tank was full rather than 5/8 full because I was driving a long way and didn’t want to have to stop for gas immediately. And of course when you bring it back the tank can never be exactly 5/8.
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October 2023 by Ross Marek
We had a rock hit the windshield of our first rental car right before the Crossville exit. Crack in window was getting bigger as we were driving. Stopped at Crossville Enterprise and the staff was excellent. They were very professional and extremely courteous! They got us taken care of and on our way in a new rental in less than 30 minutes! I'm so glad that we were fortunate enough to be right next to such an excellent staff! Nice to see that customer service isn't dead! Keep up the great work! They deserve praise!
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September 2023 by Selena streeter
We are from out of state, Iowa, and our car broke down on the way to pigeon forge. Since this was on a Sunday and holiday weekend we had to wait until Tuesday to request a rental car, which is understandable. When we called Tuesday morning after advising we were requesting a rental, the woman put us on hold for 20 minutes then hung up. Second time calling in we got a guy who continued to cut us off when answering the questions he was asking. After about 10 minutes into the conversation we got our price and was quoted $86 for a rental car after everything and nothing more. After we check out of our hotel and get a ride to enterprise, when we go to pay the balance went from $86 to $430. When we asked why such a high difference we were told the rental car which we were told was $86 was actually $129 and could not give us a reason for the difference. They also said there is a $300 deposit which no one told us, and this is our first time ever needing a rental car so this would have been nice to know. Since the price was much higher than what we expected we ended up walking with all of our suitcases to the ford dealership to wait and hopefully get our car escalated due to us unable to get a rental car. Everything I have heard about enterprise with the customer service and price gauging seems to be true and I will never try to go here again. Very disappointed. Only reason they got a 1 star is because there is no 0 star.
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September 2023 by Victoria Madison
Loved the service and vehicle. The manager was so nice and when I was given a choice of trucks I didn't know what was better. He told me the positives and negatives of each vehicle. The next day I got a text making sure everything was going well.Any time we need to rent a vehicle that is where we are going.
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September 2023 by Daniel Jasper
After further research, it was found that my bank was at fault for my card not being verified. I gave Enterprise a 5 star rating due to their associate staying very composed. I further apologize. I will definitely use and recommend Enterprise.
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July 2023 by Don Archer
Rented a car for 28 hours. $202. That was the cheapest they had. You can get a better deal anywhere else. Update: Emailed the customer service rep at the email address below and got absolutely no response. Expected. They'll price gouge you. Watch yourself.
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July 2023 by Daniel Strait
Dale at Enterprise Crossville is an exceptional example of phenomenal customer service!My experience was unsurpassed in quality and ease.Bill came to pick me right up and I left in less than 5 minutes.If you have a need for a rental, enjoy the great service at the Crossville location!A many thanks to you!
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July 2023 by Nan Rodgers
The service is top notch. It's my #1 choice for car rental. Clean, late model cars in excellent shape.
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July 2023 by Ryan Henneke
Dale was awesome! We stopped at a couple other locations because the check engine light was on in our rental and the other places said they couldn’t help. We took it to Dale and he got it taken care of
