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March 2024 by Kate N.
Came in a few minutes early for my 1pm appt to turn in my trade-in device. The customer service here NEEDS WORK! There aws no "hello" or any form of acknowledgement from the staff member. There was a couple he was working with and another couple waiting. I said hello (pretty much to the entire room) and inquired about my 1pm appt and he said I could sign in for the waitlist because appts dont matter and it would be a very long wait. I said I had made an appt for 1pm today yesterday to assure a shorter wait. He rolled his eyes and said I could come back later because it would be hours before he could take the 10 minutes to take my trade in... Extremely unprofessional, lacking any customer service skills and was even rude to the other couple that had been waiting. EVEN the other couple that had been waiting for what they shared was over an hour, said he could service me first, since I had an established appt. Just really disappointed in how a NEW (or any for that matter) customer was being treated AND even with a pre-scheduled appointment for something that takes 10 minutes. I hope management will take this into consideration and address the problem.
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October 2023 by Michael Smith
Exceptional Service and Expertise: A Shout-Out to Bianca Campbell at AT&T Crossville, TN!I recently had the pleasure of visiting the AT&T store in Crossville, TN, where I received outstanding service from Bianca Campbell. I cannot emphasize enough how helpful and knowledgeable Bianca was throughout the entire process of fixing my phone and ensuring it was exactly where it needed to be.From the moment I walked into the store, Bianca greeted me with a warm smile and a genuine willingness to assist. She patiently listened to my concerns and took the time to understand the issues I was experiencing with my phone. Her attentiveness and empathy immediately put me at ease, knowing that I was in capable hands.Bianca's technical expertise was truly exceptional. She thoroughly assessed my phone's problem and provided a detailed explanation of the necessary repairs. Her in-depth knowledge of AT&T products and services was evident throughout our conversation, as she effortlessly answered my questions and shared invaluable tips to optimize my phone's performance.Moreover, Bianca's professionalism and friendliness created a welcoming atmosphere within the store. She made me feel like a valued customer, and her positive attitude and genuine interest in helping me were truly refreshing.In conclusion, I cannot speak highly enough of Bianca Campbell at AT&T Crossville, TN. Her exceptional service, technical expertise, and commitment to customer satisfaction made my experience truly outstanding. If you find yourself in need of assistance with your phone or any AT&T-related matters, I highly recommend seeking out Bianca's expertise. She is an asset to the store and a shining example of what excellent customer service should be.Thank you, Bianca, for going above and beyond. You've earned my utmost respect and gratitude!Rating: ⭐⭐⭐⭐⭐ (5/5 stars)
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June 2023 by None Given
Staff more worried about lunch run and hearing thier own voices and telling you why you have to have exact change instead of them actually
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May 2023 by KERRY WHIPPLE
New manager and got my stuff fixed great
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February 2023 by Marion Heintz
I stopped there to order a new phone. I was helped with the process, and he did a great job of explaining the details. I was impressed with his explanation of the features of my new phone. Customer service is always excellent at AT&T.
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February 2023 by Tamara Kuykendall
Saturday afternoon 1 person in store while 2 at lunch at the same time waiting 40 min. And the girl who was working was with the same customer when we got there. Lobby had 12 people waiting. Never had a good experience at this store. Last time I was here the key broke in the door and waited 45 min. While the employee tried to get the manager to come out. Ended up going to cookeville
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February 2023 by Billy Hayes
Way better than Cookeville! They were able to fix my FirstNet issues a day provide me excellent customer service!
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February 2023 by Esther Tedstone
They are so sweet to us old people. The ladies there are always so helpful.
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January 2023 by Nicole Dishman
Super happy with my service, although had to wait 2 hours with customer service Bianca was so wonderful and patient. Thank you!
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December 2022 by Tabby Letner
This store don’t deserve 1 star. Poor service per Bionca and Victoria. They are rude woman spoke like sailers to customers and AT&T own customer service . It’s very very sad they act. Think they know everything and truly know nothing !! Especially Bionca !! I will never set foot in that store ever again so long as they are in it and running it .. I will not be talked to and set in this store for hours again for their ignorance and lack of knowledge of their jobs !!! Also we were lied to by both them over and over. Sent wrong phone from the beginning . Said they couldn’t process a return. Set up 2 accounts because didn’t know what they were doing. .. said all activation fees would be taken off and most definitely not charged to us. She repeatedly lied over and over… at first Victoria did say she would help. And then went all against what she said. And has. Ow totally lied to someone and put on my account she’s has Banneker me from her store. Haha. Don’t belong to her. She was fired from cricket for things she shouldn’t been doing and was a bad mouth person over there as well. I’m done
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November 2022 by Josh M
Went here to sign up for first net. They entered the information for the account wrong causing me to loose service months later. Had to go to another att store for them to fix it. All together I spent over 8 hours trying to get it fixed, because they set up the account wrong.
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November 2022 by Michele Roberts
I love the people that work here!!!! Very personable and go the extra mile for their customers.
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September 2022 by Reba Linder
Victoria is awesome! The place has really come up since she became manager!
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August 2022 by Kristy Anderson
After a long week of trying to get to the store to get my new phone, I finally got there. Victoria was a big help even though she was feeling sick. She worked really hard to get my phone fixed and set up. Would recommend her anytime you need someone's help.
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August 2022 by Michele Hennessee
Victoria who was our sales rep was awesome. She went above and beyond to help our group out
