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July 2023 by Don Blunkall
It must have been great, the Ole lady left me sittin in d car for three hours and spent a whole bunch of money. But she loves was she purchased and says they feel awesome. She's happy I'm happy. I'll get over being stuck in car forever.
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April 2023 by Krystle Milligan
Amazing people work here so polite and helpful!
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April 2023 by _Glitch3d
Absolutely amazing. The girls there are so wonderful and shop with you! I love the service. The clothes are beautiful too and im so glad they had swimsuits in store this year. Would give 10/10 for service 9/10 for clothing
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March 2023 by Rita Darlene McKinney
Very nice clothing alot of styles for sure
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January 2023 by Autumn Meadows
Nice staff and well organized store
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December 2022 by Anne Hubbard
Great selection of stylish clothes including and especially for plus size women. Why should we have to sacrifice because we aren't a size 2? Am completely excited over my purchases.
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December 2022 by Plus2fit / koolgreenakers jennifer akers
I love the Cookeville Torrid store. Everyone is always so friendly and so helpful.
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October 2022 by Bryan Smith
By far the worst customer service you could imagine. The agents will lie to you just to try to pass you to someone else who will lie to you as well. Needless to say I WOULD NOT RECOMMEND ANYTHING TO DO WITH TORRID
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October 2022 by Regena Gain
It was good thank you.
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October 2022 by candace Watson
I walked past the doors of this place many many times and when I finally decided it was time to get a new bra I decided to go ahead and give them a try. When I walked in I was clueless honestly and I was greeted very quickly and she was very helpful and fitted me for the right bra size and immediately made me aware of promos and sales and I walked out very satisfied and no regrets! Will continue to shop at torrid!!
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October 2022 by Jessica M
The sales associate seem reluctant to help at 1st but quickly warmed up. She helped me with several different sizes and styles for my body type. Overall a great experience!
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October 2022 by Faith Burnette (Erin)
I went into Torrid tonight since I needed to be sized for bras due to my old bras not fitting anymore. I was immediately offered help by Leah, who was so sweet and hilarious. She showed me the selection of bras they had and which ones she thought that I would love, which I did!She checked on me to see if the bras were fitting right and if I wanted to try on any other bras. All the women working at this store tonight were so sweet and did everything right to make sure I left satisfied. They also made sure to help me save money with the deals going on and informing me about it.I have never felt so welcomed into a store, and I'm excited to come back soon!
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October 2021 by Ariel Morales
So very rude. Rather turn away their customers with health issues because they want everyone to wear a mask.
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October 2021 by Rhonda Walker
WILL NEVER BE BACK....NOR SHOP ON LINE AGAIN AT TORRID.Tennessee is not a mask mandated state..Could not shop in the store due to I COULD NOT wear a mask. I found something I liked on line buy wanted to feel the material and see it in person. I was asked if I had a mask. I informed the clerk for medical reasons I could not wear one. She then told me that I must leave the store. Really... I mean really. Retailers are losing business as it is and now a paying customer is told to leave over a mask.I guess the next retailer will get my money. Farwell TORRID.
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October 2021 by Amy Taylor
Edit to add: I also too my return back to the same torrid my sister took hers to and magically they returned it without any issues!!!!To be honest I LOVE torrid and it is one of the main places I shop but the girls at the cookeville location are just so incredibly rude. One in particular but I won’t call her out by name. My sister and I both had issues with making a return. She stated my sister return couldn’t be put back on the card she purchased it with which was her TORRID CREDIT CARD, but she could have a gift card (and yes it was within the return policy time frame.) She wanted her return put back on the torrid card vs a gift card she didn’t want to spend more money ! How are you going to say we can’t return something to your own store credit card. My sister took it to a torrid in Nashville in which it was trying to do the same thing but they could magically over ride it! Isn't that funny. This in particular sales associate never seems to want to find a solution just “I’m sorry we can’t do that.” Needless to say I’ll be canceling my card and finding somewhere else to shop.
