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October 2023 by Kelly Roberts
The absolute nicest people in the business. They made my heirloom ring SHINE. I brought it in to replace a missing diamond and get it dipped. It looks stunning now. Highly recommend.
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October 2023 by Jim Dinse
Wow wow wow. I sent my wife’s ring toMatt from CaliforniaIt had been worked on sooooo many times over the last 32 years. Nobody wanted to tackle the restoration.Matt did a fabulous job. So much so we were now confident to Upgrade the center diamond from a 1 carat to A dazzling 2.03. As we left the restaurant the perfect song cameOn the radio.
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October 2023 by Mary Grace Winscott
Ella helped me with my engagement ring and wedding band. She asked all the right questions! She was very knowledgeable about alternative routes to take to make sure we stayed in our budget! She had an exceptional attitude the whole time and I couldn’t have asked for a better experience!
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October 2023 by Joey Smallwood
I didn't buy my wife's ring three piece ring set from here. Today I had to take her ring to get bent back out it accidentally got bent out of shape a little. I didn't catch her name but she took care of me quickly and it was a great experience as she was extremely nice, and she cleaned them which was free. They look nice. Next time I get my wife jewelry as I told her on the phone walking out the door we need to start coming to Jewelry Emporium. I'll definitely be back if they treat a customer who isn't a Jewelry Emporium customer with outstanding kindness and great customer service, I see why they have so much business. Thank you Jewelry Emporium.
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October 2023 by J. Morgan
Excellent workmanship...all done inhouse, not sent out. The NICEST associates. They make you feel so comfortable with no intimidation. It is such a pleasant experience when there. This is a "my jeweler" kind of place.
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October 2023 by Toni Sibley
Great little place to shop. People are very attentive and helpful. They will customize just about anything for you. I was looking for a memorial cross for my son’s ashes, so it was a sensitive situation. Yet they assisted me with sensitivity and grace. They even filled it for me, though they don’t normally do that. I wasn’t comfortable doing that, so they did it. I also found a gorgeous ring when I went back, which replaced my wedding ring. Price was very reasonable. I also had an old ring that was missing the band that it attached to and they were able to create something almost exact to what I had originally. AaTheir jewelry is beautiful and priced right! If I had the money, I’d go back weekly and buy something!
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August 2023 by TnHillbilly o
They are really good at what they do, always the friendliest ppl, repair work is very reasonable, will not go anywhere else
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August 2023 by Justin Bettencourt
Quite possibly the best customer service I have ever experienced. Matt and his team are truly something special within the Cookeville community. I will be a lifelong customer and cannot be more grateful for their expertise and kindness.
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August 2023 by Allison Tenile
Dropped off my engagement ring and wedding band to be resized at 11 am and they were ready for pick up by 130pm!!! Crazy fast! They polished them up to be brand new as well Customer service is excellent! Highly recommend for any jewelry needs. Price was very affordable and under budget as well
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August 2023 by My Skippy
Everyone in the store was attentive and welcoming. My glasses needed to be fixed; the nosepiece broke clean off from the frame. When I came in and showed them my issue they didn't hesitate. I had my glasses back within 2 hours. Thank you for your service.
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July 2023 by brad stroud
So glad the JE team are here in Cookeville!! They have amazing service, THE best prices and always so helpful and friendly. They went all out to get our anniversary ring created in time even though we left it a little on the late side. Thank you so much and we will be back.
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July 2023 by TJ Rodgers
This store is great. All the employees are nice & helpful. They have great prices. Definitely worth a visit if you are looking for jewelry.
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June 2023 by Linda P
I had two rings resized which cost me about $85. They came back so thin in the back of the ring they now bend. Do NOT get rings resized there if you want to continue wearing them!
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April 2023 by Tammy H
Wonderful people here! I love the service! I always go to them for any jewelry repair or resizing. They have a great selection of jewelry, reasonably priced! The owner is awesome and always kind!
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February 2023 by Amy B
In love with The Jewelry Emporium AND it’s wonderful employees who make you feel welcome in the store!I had a bracelet readjusted, which was done before the date I was given. I had a watch resized in store within 5-10 minutes. I just recently ordered a new wedding band to wear everyday as well that was ready way before I expected it, it did need to be resized as well for a better fit and that was done within 5 minutes as well, I didn’t even realize it had been resized, thought paperwork was being filed out and that I’d have to leave it.Very helpful, knowledgeable, and prompt service! If the aim was to please, The Jewelry Emporium accomplished that! This will be the only place my husband and I will be going to in the area for any jewelry needs.
