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November 2023 by T Morrow
Great auto shop that is fair on pricing.We’ve taken a number of cars here and they regularly do great work with a quick turn around.
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September 2023 by Meredith Ryan
My brakes have been squeaking for quite some time and I have taken my car to several different shops and have had a few break changes in attempt to fix the issue with no success. South willow auto clinic was able to figure out the issue that ended up being very simple and FREE!! So thankful to have this ongoing problem resolved and I will definitely be returning to them for future car needs.
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September 2023 by Annette Gifford
They did excellent work and treated me very fairly and professionally I highly recommendServices: Auto engine diagnostic
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September 2023 by Walt Yates
South Willow Auto Clinic is my trusted mechanic in Cookeville. They perform accurate diagnostics and repairs at a fair price. I have used them on several occasions for both my own car and my father's vehicles.
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September 2023 by William Applebay
Have had a problem with my wife's 2017 Chevy Tahoe it drives like a tractor instead of a car and has been this way for years the dealership said there's nothing they could do. Took it over to Stacy at South Willow Auto Clinic he took the time to do a thorough inspection and test drive and replace the rear auto leveling shocks,Now, rides like it is new.The good news, the cost of repair was even lower than what they quoted originally. I totally trust this establishment and definitely will be back and highly recommend.
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September 2023 by Rebecca Adams
I was treated very fairly and professionally. He looked at my vehicle quickly.
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September 2023 by Kaylyn Moore
We had our car towed yesterday morning due to the starter malfunctioning. The lady on the phone said to give them a few hours and they would call us back with a diagnosis and an estimate. We did not hear back from them until we called this morning. When she answered, she was very condescending and disrespectful. I complained about the lack of communication, that I had been told I'd hear back yesterday and now am being told there's another 4 to 5 cars in front of me, on top of the rude remarks she was making in regard to my knowledge of the industry. Roughly 30 minutes later, she calls me 12 times in a matter 10 minutes while I was at work, without even leaving a voicemail. A man called me back and quoted me $600 plus tax to replace the starter. I explained to him that I was a broke college student and do not have the means to afford that, and that I would need some time to figure out how I would pay for it. He then lectured me to hurry up because it was on his rack. I decided then that I would no longer be using this shop due to the lack of professionalism and I made arrangements to have the car towed to a different shop. When I called to explain to him that I would be having the car picked up and towed elsewhere because I had received a lesser quote, he then told me that he would not allow them to take the car until I paid $125 for diagnosing the car. Mind you, we informed the shop when we called that the starter needed to be replaced, and they did not provide me with any information I didn't already know, nor have they given any professionalism in their communication which is the sole reason I would rather pay to have it towed to someone who can speak to me with respect. I never would've expected to have a better experience at a chain store than a mom and pop but I would never recommend this place to anyone. The shop I ended up taking it to told us that this is the third car that they've had towed from South Willow Auto Clinic just today! So clearly I'm not the only one who thinks they have a bad attitude.
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September 2023 by Insane hallz
What a joke rude attitude rude ppl and to think my car lot wants. To use them told me my truck is to old to work on my 99 f150 needs manifold gaskets and flex plate fixed complete joke, how are you a mechanic shop? Loose money that’s on you but thought it was a joke maybe just lazy don’t wanna work
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September 2023 by Ali Bagci
As a former mechanic myself, I have confidence in the quality of work performed. They are committed to ensuring the customer is well informed before any work is done.
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August 2023 by Roy B.
Replace front axle Subaru honest reliable finished as promised no problem would recommend
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May 2023 by Paul Welch
Stacy has been so helpful through a broken rack and pinion and the purchase of a new car. I plan to use them for all of my future car service.
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May 2023 by Michael Seth Melton
Everything was a smooth process. Communication and the service was done quickly. I'll be using them again in the future.Services: Brakes
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May 2023 by Michelle Woods
First let me preface this review with the fact that I NEVER write reviews, but this one deserved a 5 star review!! I brought my truck in with an issue that took quite a bit of problem solving. They worked and worked until they solved the issue and did not charge extra for the labor. I appreciate the effort they put in to solving the issue (it was connected to the electrnoic circuit board) and not giving up. If you are looking for a dedicated mechanic that won't take advantage of you then look no more! So happy!Contact buyerService: Auto engine diagnostic
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April 2023 by Ryan Swan
I have had many mixed experiences when it comes to mechanic work. I heard good things about South Willow Auto Clinic. I had an issue with my vehicle (a problem I caused) and could not figure out how to fix it or what I had done. I dropped my vehicle off and within a few hours I got a call saying it was done and fixed and they didn't even charge me! That's customer service I've never got before. For that reason, I will continue to bring my vehicles here and refer them to my friends and family. Best mechanic experience so far. Highly recommended.
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April 2023 by HowAbout No
Scammy scammy, forgets to fully put in bolts, just bad overallServices: Exhaust