Printing Services in Cookeville, TN

“Five-Star Staff… Two-Star Parking Lot

This UPS Store really nails it when it comes to customer service. The people inside are amazing and clearly trained well. They’re friendly, fast, and know what they’re doing. I brought in seven packages and was out in under a minute. During my short time there, I counted seven employees and only five customers. That efficiency inside is the exact opposite of what happens outside.

The store sits in a cramped corner of a busy shopping strip on Willow Avenue, and getting in and out feels like a chore (see photo attached for reference). You basically have to already be heading south on Willow to even get into the lot, and once you pull in, the parking area is tight, awkwardly angled, and full of traffic from the surrounding businesses.

Between the newly opened Rock N Roll Sushi, the nail salon, HoneyBaked Ham, and everything else in that plaza, cars are coming from every direction. Walking across the lot with kids feels stressful and honestly a little unsafe.

If this store ever moved to a safer, more accessible location, it would be perfect. It would finally feel as easy to get there as it is to get help once you’re inside. A clearer entrance, wider parking spaces, and a safer path to the door would make a huge difference for families with young kids, older adults, and anyone carrying boxes.”

“I went in to order some signs and it was a little short notice. They were very helpful and pleasant to work with. They got my signs ready for me in plenty of time and exactly what I wanted.”

“Always loved the knowledgeable staff, however, lately, nobody seems to be working there. Always felt comfortable with the tech staff, but lately there is nobody behind the counter.”