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October 2024 by Hannah Lafever
Cyarra was very patient and gave great explanations! Really appreciate their help in picking out a mattress
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October 2024 by Cindy Taylor
Wonderful customer service! Shot out to Eric who listened to our want list and helped us find the perfect king sized mattress.
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October 2024 by kylie lewis
This was my first time ever buying a mattress Cyarra was super helpful and weighed my options with me to find what suited my needs the best. Definitely would recommend to anyone in need of a new mattress!
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October 2024 by Terry Norris
Sales rep very knowledgeable and informed. Cyeria answered all of our questions. Gave us time to make our decision. A real 5 star experience!
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October 2024 by Julie Vaughn
The absolute best service! Mattress Firm was our first stop and we did not need to look any further. We found just what we were needing and they made the purchase process simple and easy!
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October 2024 by Ann Bracken
Mark Small was very knowledgeable about the products available. He helped us select the perfect bed for our needs. Highly recommend Mark Small and Mattress Firm in Cookeville if you are looking for a new bed.
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October 2024 by Amanda Brooks
We had an excellent experience buying a mattress at Mattress Firm in Cookeville! Eric was very helpful in assisting us with finding the perfect mattress, and was never pushy. Highly recommend!
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October 2024 by Emily Gonzalez
I have to start off by saying that sales representative Eric was just fabulous. Extremely patient with us and taking his time. Extremely sincere and honest about all of the products in the store. Help this with our finances and our budget and work with us all the way to the end. It was a great and wonderful experience and we look forward to our new bed and pillows.
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September 2024 by Carla Mitchell
It was a very pleasant experience. The staff are great, especially Cyarra. She is very personable and bubbly and took the time to explain the benefits of each of their pillows so I could make the right choice. I’ll definitely be a returning customer!!
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September 2024 by Dawn Baillie
Awesome people
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September 2024 by Brenda King
Customer service at its best! Mark was very knowledgeable about his product. Very personable.
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September 2024 by Jennifer Tollison
Eric was such a pleasure to work with. He was very knowledgeable and made us feel very comfortable throughout the process of buying our new mattress. I know we made the right choice! Thank you Eric and Mattress Firm!
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September 2024 by Maryann Kilbourn
Very knowledgeable, not pushy, personable, really tried to work with us so we would get the best product for us that we would be happy with.
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September 2024 by Alisa FitzPatrick
My husband and I walked into the Lebanon Mattress Firm this past Tuesday, September 10 about 7:40pm. We knew we were pushing closing. We were greeted by Cyarra. She had a smile on her face. We explained that we had owned a Tempur-Pedic mattress for the last 10 years. We shared that we had looked online before coming in the store and needed a little more understanding on the different Tempur-Pedic mattresses as they changed since our last purchase. She walked us over to the mattresses and explained the differences. She sat down on the bed and acted as if we had all night to chat and asked if there were specific reasons we were looking at Tempur-Pedic. As I began to explain that I deal with chronic pain in my neck and shoulders. She gave a couple of testimonies of other customers that have experienced similar stories. She made a suggestion for us to consider looking at Purple. Unfortunately, the Lebanon store didn't have any for us to look at. She mentioned that the closest location that had one was Mt Juliet. Knowing the store would be closed before we could get there and the Labor Day sale was ending that night she went above and beyond to do what she could do to accommodate. She worked up a purchase order for use that included the Purple mattress, the Tempur-Pedic mattress and boxspring. We couldn't remember which type of box spring we had. She showed us how to know if we had a wooden platform box spring. She wrote notes to the Mt Juliet store to let them know that we would be coming. We didn't get to the Mt Juliet location until today. They did a great job of taking care of us. We purchased the Purple mattress. It has to come from the warehouse, so delivery is going to take a little longer than usual. I called Cyarra after we purchased the mattress today to let her know that we did decide to go with the Purple. She was excited for us and said to let her know how we like the mattress after we have had about 30 nights sleep. From someone who works in the sales industry, it is so nice for a salesperson to sit down and listen to our concerns and recommend a product that might help. Cyarra never once acted like it was closing time and that we needed to hurry and make a decision. She did everything to put us first. We were highly impressed with her customer service and professionalism. We know that she mostly works in the Cookeville location. Next time, we just might make the hour drive just to have Cyarra help us again. We can't thank Cyarra enough for all that she did for us.
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September 2024 by Billy Hall
Eric was very helpful and knowledgeable. He's a pleasure to deal with. Thanks!
