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September 2023 by Debbie L.
Travis in the paint department was very knowledgeable and helpful!! We had several questions and he answered and showed us exactly what was needed! Great job Travis (he is a definite asset and will hopefully get recognition!)
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July 2023 by Vanessa M.
Not only do they have open and damaged boxes of product out on the retail selling floor for full price but I bought a miracle gro greenhouse (box was damaged, no discount) and it was missing over 20 pieces! I've also seen the neglect on the plants inside, drowning in moldy gnat infested still water. Lowes send corporate down to this chain immediately and re evaluate your employees!!!!!
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May 2023 by Joel C.
Just an overall awful experience after getting a damaged dryer delivered. I hate that I have to go back in and buy another dryer from them hoping they put the $for the protection plan we paid for towards a new one on the new dryer.Update: finally refunded and new dryer delivered seamlessly from Home Depot in 3 days. Working great.
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May 2023 by Lisa V.
If you purchase something from them and want to take advantage of the installation service the store associates will tell you all about, you better get it fully detailed in writing first, before you pay!! Because after you pay nearly $2,000 for something like a mini split HVAC unit, they will give you an 800 number to call to schedule installation. At that point you will be told they don't have anyone to do that so you're on your own. Customer service and the store manager will brush you off with an, "I can't do anything to help you, I don't know anything about it." You will call the store 16 times in a row, back to back, before customer service answers, then you will be left on hold for 30+ minutes. When the woman picks up again, you'll get a hateful, "I was busy!"I will never again purchase anything more than a plant or a pack of nails from Cookeville Lowe's!
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April 2023 by Jim L.
The Cookeville Tennessee store is the most piss-poor-run store that there is there's no help and you got kids standing around front up there that don't know how to help anyone much less breathe, why don't you hire somebody to answer the freaking phone and direct where customers need to go I've been on the phone for 30 minutes trying to get an answer or trying to get at least to talk to somebody like I said clothes Cookeville Lowe's store put it out .
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April 2023 by Thomas P.
Zero customer service. You cannot speak to anyone on the phone. No one wants to take responsibility for screw ups. I had to cancel and resubmit a kitchen order twice with Loews because they screwed up the billing and delivery address. Of course they kept my 20% deposit and couldn't credit it back at cancelation. I've spent close to $15,000 with them this week on remodeling my rental property and not one time have I received a call when anything will be delivered. I've had to scramble each time to get my property manager to open up the place. Now I'm being told that my new refrigerator cannot be delivered upstairs. The box is 31 inches wide and the stairs are 39 inches wide, what is the problem? Save yourself the headache, drive to Home Depot or somewhere else that will actually help you after taking your money
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November 2022 by Jason Brown
They have just about anything you need but the prices could be a little more pocket friendly. The economy has been in the toilet since the new administration took over. So, a price break would be welcomed.
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October 2022 by David S.
It's unfortunate that Yelp will not allow you to give 0 stars. It would take more time than I intend to devote here to tell my tale of woe so I'll just say that literally everything they state on their site regarding their "professional independent installers" is a straight up lie. They'll send whoever they can scrape together to your home with no ID and you can be sure, not vetted, not background checked and not bonded. I ordered windows in Feb '22 and here it is mid Oct and I just got a refund after a tale of stupidity and incompetence that would fill a best seller. This follows a now 5 year long saga of the most screwed up purchase of an appliance suite in history. There doesn't actually seem to be a manager at the Cookeville Lowes because the managers I've talked to weren't mature enough or competent enough to run a gas station Cinnabon franchise. Cookeville desperately needs a Home Depot.
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October 2022 by C S.
Have been a Lowe's customer for decades, but there's something wrong in Cookeville. My GC warned me about them, but I didn't listen.I'm building a new home, spent 10's of thousands on appliances, cabinetry, bathroom tubs and vanities. We had to order well in advance because of COVID and supply chain issues.When we ordered the kitchen cabinets, the sales associate had us pick out counter top material and edge profiles, etc. I made the mistake of assuming that if we went through all that, it was included in the package. Imagine my dismay when the cabinets were finally installed there were no counter tops. Upon calling Lowe's I was told they were NOT part of the deal. (I looked carefully through the order package that was many pages and many items, sure enough, no counter tops) I asked the young man, "why go through the trouble of selecting counter tops when they were not part of the order?" He didn't have a sensible answer. I then asked if there were any adults I could talk to about this, he said "feel free to call corporate".The water jet corner tub we ordered arrived with a huge crack in the surround. Repair parts were unavailable, so the tub was returned, no problem.Now we had to order another tub and time is running outing out. The original tub was no longer available so we had to pick out another one. This tub had different installation considerations, so the previous measurements and plans we made were no longer valid, and the vanity we ordered same time as the tub would no longer fit.I called Cookeville Customer Service and spoke with a young lady who must have been having the worst day of her life. She spoke to me in a snappy condescending tone of voice. She lectured me that I could not return the tub because it was past 90 days for returns. It WAS past 90 days since the order, but not since the delivery. (COVID/Supply chain again) I tried to explain this but she kept talking over me and wasn't interested in my side. Then she said "we will take your return if you pay us $200, but you get nothing back." I replied, "let me get this straight, I pay you $200 dollars you take the vanity and I'm still out the cost of the vanity AND no refund?" She said that's right. I asked to speak to someone higher up, then she put me on hold. After several minutes, she came back, almost yelling at me now, "you are past the 90 day period, no returns!" I asked to speak with the manager, she said, "NO, that's who I just spoke to, and he's with another customer!" I gave up and said good bye.Next I called Corporate, they told me the 90 day period began with the product delivery and I could still return it. I got a case number and was told that someone in management would reach out to me the next day. The next day came and went, no call, so I called corporate again and was toid the same thing. Again, no call from the Cookeville Lowe's management. I also asked to not have to deal with the angry young lady.Well, sure enough, she was the girl at the counter. Her tone of voice was still snippy, she barked that I had to get the product in front of her before she could do anything, then leaned back on the wall looking away from me with her arms crossed. I got the vanity up to the desk and she just stuck out her hand, saying nothing. I asked "What do you need from me?' She barked "your papers!" It went on like this till the transaction was finished and she handed me a slip of paper from the register, no words. "Can you tell me what I'm looking at here?" I asked. "You don't get money, it goes back on your store credit card". "So, are you telling me I can't use the money for anything but purchases at Lowe's?" "30 days, you have to wait 30 days, then they will issue a check!" she snapped. "Well, that's more information than I had 30 seconds ago". At this point I left.Just WOW!I've been doing business with Lowe's longer than
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May 2022 by Christopher H.
One star is too generous. There's never employees on the floor to help and when they are they clump together just meandering around acting busy talking to each other. When you are able to find an employee they almost never know how to help you locate the items. Absolute worst Lowe's i've ever been to
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May 2022 by Linda K.
Do not go to this store, especially on a Sunday!! This low rating is for the lack of, and poor service in the garden center and pick up area. We were not treated well by the loading staff in the pick up area. They tried to load ripped bags and threw many bags so hard they were splitting open. The product was noticeably different than the one we started with (same product number) so we had to come back to see if they had more of the batch we started with. They sent us to customer service (rather than unloading it then and notifying the front), only to have to go back to unload the wrong product then repurchasing it again. At no time did they help or get anyone to help find the right one. There was only one cashier in the garden check out who was doing an outstanding job considering. We had to get tape from the Pro cashier who was awesome, but no one helped us we had to tape all the ripped and damaged bags to have enough to finish. We had no help loading either. I spoke to the on duty manager who assured us the loaders were not rude at all. Yeah right, very funny...maybe the store manager can discuss customer service with the staff.
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April 2022 by Katherine D.
This has been the worst experience. I Ihave NEVER experienced such poor communication before. We bought in store 4 major appliances.. LG refrigerator, Kitchenaid dishwasher, range and microwave. People were all nice but absolutely everything was messed up. Nothing was delivered like they said it would. People would just show up when they told us they would show up a different day. Appliances were delivered separately. When we ordered our range no one told us we needed a special cord. So they dropped it off in the kitchen and left!! I mean WTH?!? I will NEVER EVER use this company again.
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April 2022 by Barbara F.
If you need products, Lowe's is really the only game in town due to the amount and types so that is why the one star. BUT after that, good luck. We bought an entire kitchen-cabinets and appliances. AFTER that purchase, the communication (between us and Lowes, between contracted installers, etc and Lowes) are been essentially non-existent. Last week we needed supplies and we went to Home Depot in Lebanon. It is not that far and we recommend it --so much better than the service at this Lowe's.
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April 2022 by Theri H.
I guess Lowes makes a habit of hiring people just to stand around and joke with each other instead of helping the customers. No wonder their prices are so high. I had to wait almost an hour to get help to load my truck while people stood around and laughed. Their employees are to busy to help anyone. No one can answer simple questions without calling someone else.. I always have to wait too long for someone else to not answer my question.. your employees are poorly trained and obviously lack in customer service skills.
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November 2019 by Anthony Barker
10 percent military discount, Thank you.
