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March 2024 by Chris Pack
Good mechanic and not overpriced
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March 2024 by Michael Grooms
My water pump went out. I took my truck to Kinnairds in the afternoon and they had it fixed by the next morning.They explained my options but did not try to upsale me.The cost was reasonable for the work done and they gave me an itemized bill. I'm glad to have good, dependable mechanics nearby.
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March 2024 by Sharon O'Neill
Good people. Good mechanics. Better than most.
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February 2024 by Alyssa Morales
I don't like giving Google reviews and admittedly only give them when I've had an extremely bad experience with a business, so here I go.
I chose to have our car taken here because I had searched my local FB groups and this place was recommended. I called the place up and everything seemed ok enough, so I agreed, at the mechanic's recommendation, to allow them to have my car towed there over having my insurance provide the tow, which in hindsight was kind of weird.
My vehicle had sat there for about a week, which I wasn't too concerned about as I realize these things take time and that auto shops are generally very busy and overwhelmed. We had a snowstorm the following week, so I also took that into consideration and did not call for an update until a week after the snowstorm. "I should get to it by Monday." is what I was told. That makes sense and I was very understanding, even mentioning myself that I'm sure he is backed up due to the weather.
I called the following Friday and was told the same thing. Ok. I called the following Friday, was told - "Monday". I skipped a Friday and called the Friday after that and was told, "Monday" again. Over and over. At this point, my car had been there for 7 weeks. Despite the snowstorm, this timeline did not follow the original ETA I was provided.
Well, as embarrassing as it is, my family found ourselves in a bit of a financial spot and were going to get monetary assistance to aide in covering the repair costs. All we needed was a W9 from the mechanic to get the ball rolling.
So, I called up Kinnairds to ask for a W9 and was rudely denied. I explained my situation to him and humbly explained how time was of the essence in regard to this simple form and my situation. He still said no, claiming that, "we can try to say we paid him when we really didn't pay him anything." Understandable, I'm sure people may have done this in the past or attempted it, so I had a caseworker reach out to him to confirm the credibility of why we were asking for a W9 and he still (as per the caseworker) rudely refused.
Anyway, we had our car towed from there because at coming on 8 weeks it had not even been looked at and the owner (I presume) was not willing to work with us (or even look at our vehicle) and being rude about it at that.
I can't speak for the work they do or their prices (though they only charged us $70 bucks for the original tow). I have read plenty of good reviews from folks who are from out of town, broken down, and found this place in a pinch, so that's great and this place will likely work for you if that is the situation you have found yourself in. It would just be nice if they catered and accommodated to locals as heartily as they do to passerby's broken down on the highway.
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November 2023 by Gustav Cappaert
As with many other reviewers, I got stranded in Tennessee when my car broke down. Scotty was the guy who towed my car. I was SO impressed with him. He was clearly a brilliant mechanic (quick diagnosis, fast + good work) and much in demand locally. He saved my butt. Almost makes me want to move to Cookeville
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April 2023 by Alyssa Beltz
They are very honest and upfront about their work. They did a great job with our van. Very fast work too! Will definitely come back for any other car needs.Service: Auto maintenance
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November 2022 by Kristal Chamberlain
Excellent service. Honest, trustworthy people. Fair priced and quick, quality work. Was on the road from Arkansas and needed repairs. Thank againService: General repairs & maintenance
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November 2022 by chad ackerman
This place is great! Very honest and stands behind their work.
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October 2022 by Steve Carrell
We broke down on the interstate, we managed to get to this shop by accident. We are from our of state, and they could have easily gouged us for repairs. Not only did they NOT do that they all went above and beyond to help us out and get us back on the road. We needed a MAJOR repair and they kept working until the late hours for us. They are definitely some "Good Ole' boys, Stan, Scotty and Jeremy treated us unbelievably good. Much thanks to Jeremy for working late into the night. Once again, great, Honest, shop to deal with..
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September 2022 by Peggy Glover
Real honest folks
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September 2022 by Michael Holloway
No secrets,you pay exactly what they quote.
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September 2022 by Donette Christine
Honest and reliable mechanics who won't try to upsale you on services you don't really need or want.
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August 2022 by Aaron Atkins
rebuilt our car and gave us a ride to the motel. above and beyond service
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July 2022 by Richard Ramsey
GOOD HONEST FOLKS, YOU WILL BE TREATED RIGHT. STAN, & HIS STAFF ARE TRULY WONDERFUL PEOPLE TO HAS TO WORK ON YOUR CAR OR TRUCK. 5 S*T*A*R* S* ALL THE WAY!!!! HONESTY IS VERY SPECIAL THESE DAYS, & YOU FIND IT HERE. STAN IS THE MAN. GREAT MECHANIC & GREAT SERVICE TOO!!!!! Richard R. Cookeville TN. THANKS GUYS!!!!!!!
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May 2022 by Missy Carrell
We broke down on the interstate, we managed to get to this shop by accident. We are from our of state, and they could have easily gouged us for repairs. Not only did they NOT do that they all went above and beyond to help us out and get us back on the road. We needed a MAJOR repair and they kept working until the late hours for us. They are definitely some "Good Ole' boys, Stan, Scotty and Jeremy treated us unbelievably good. Much thanks to Jeremy for working late into the night. Once again, great, Honest, shop to deal with..
