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March 2024 by Ruby Lackey
Terrible ? I waited for my valentine present for over a month after valentine and it ant even right terrible place save ur money go somewhere else
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March 2024 by Leona Wagner
I went to Kay Jewelers to have a new battery put in my old Timex watch. Since it was an old watch, the battery was no longer commonly used. They did not have one but Sean gave me a list of where I might be able to find one. I found the correct battery and took it back to have Sean replace it. Everyone there at Kay Jewelers was extremely nice. I found Sean very helpful. If I ever need jewelry or repair of jewelry, I will return to Kay Jewelers.
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March 2024 by Jan Bernhagen
Gentleman assisting us was most knowledgeable and helpful. I love my new Citizen watch; may bring my Rolex in for evaluation.Thank you so much!
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February 2024 by Amy Grant
Very Disappointed with Service . Unprofessional and Rude . Went to have a ring sized that was purchased from a branch of Kay's. Was given a date ring would be back. Date came and went didn't receive a call. I called and was told that the ring would have to be sent off again for another 2 weeks . On the call I asked why was I not called to be notified of a problem. No Answer was given other than I Don't Know I wasn't the one who helped you. This ring may not be important to her but it was to me. Being Treated as if I did something wrong . No matter the cost of the ring the Service should be the Same . I will not go back to The Cookeville Kay's
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February 2024 by Barry Bose
The Cookeville, Tennessee store of Kay Jewelers and Mr. Sean McKay is hands down the most complete, experienced and helpful in ever aspect of the an employee that is there at this store. If you want to be a known name and not a customer go see Mr. Sean McKay for the best experience you will ever have.Barry BoseSmithville, Tn37166
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February 2024 by Matthew Adams
Friendly and professional service.
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December 2023 by Tammy Parks
Rude lady behind the counter at best! Would give her a zero if possible. I'm not giving my money to a place that has customer service like that.
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November 2023 by Dave Combos
Pleasant sales people, no product knowledge. Left the store went to their competition. Found exactly what we wanted.
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November 2023 by Kristina Fuller
I went in at the end of August to have a custom ring made with my kid's birthstones. I spent an hour or so in the store working with the manager to build the ring I wanted and during the entire process there was technical issues (I know that isn't their fault) but by the time everything was done he said he would have to order my ring on his account (because of the technical issues) and then when it arrived I'd just come into the store to pay for it. I was told it would be delivered by September 5th. It's now been almost 2 months and it's still not there and I don't think it was ever even ordered. I called once a week for a month once it got to be a week past the delivery date and kept getting told that they would reach out and find out what was going on and give me a call back. I never got a call back and ended up going somewhere else for my $1400 ring.
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October 2023 by Joe Bagadonus
I went there to get something very minor done to an existing ring. I was treated so nice you'd think I was looking to purchase a $100k men's ring. One might say well that's the way it should be and my reply would be I agree if this was 25 years ago. Nowadays one is lucky to get a smile and a thank you. Good show Kay Jewelers!
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October 2023 by Kailey Kupka
Sean was very helpful and knowledgeable! He helped me find the ring I wanted in a matter of minutes.
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October 2023 by Shannon Johns
Wonderful experience. The salesman was very knowledgeable and personable. 5 stars all the way!
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August 2023 by Leila Gray
theressa at the Cookeville tn Kay’s jewelers is the best!! She was super helpful. Definitely recommend this place!
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August 2023 by Drew Heck
Sean McKay helped me create the perfect engagement ring for my now fiancée. He was patient and helped me get exactly what I needed looks wise and price wise. I got the warranty on the ring to replace the diamond if it gets broken. I have to bring it in every six months to get it clean, and when I do it takes ten minutes and looks brand new!! I highly recommend Kay’s jewelers for your jewelry needs!
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August 2023 by Hailey Reagan
The whole staff here is very friendly! Every time I go in to get my ring serviced, we are greeted with a smile and eager faces.
