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January 2024 by Stephanie Dankwardt
Great sale! Also had a return. Young lady was very helpful. I got the item returned. Very happy also with my purchase.
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December 2023 by k lerra
Went there to purchase nike joggers and pull over. They didn't have any Nike clothing in adult sizes. There wasn't even a Nike section. Disappointed is an understatement.
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December 2023 by Sherrie Mott
Very helpful employee. Great place to shop.
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December 2023 by Susan Flowers
Go to check out at salon, lady ask if I’m needing help, I told her I was looking for hairspray, not five minutes later she informed me she could not check me out!!!
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December 2023 by Shelia Gore
Great store and staff.
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September 2023 by Christopher H.
Need to update their store hours so people don't waste their time coming when they aren't yet open even though all web listings have them saying open much earlier than they actually are
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May 2023 by Patricia
Recently I tried to go to this store, parked where I normally do, saw a couple and their children walking around to the north entrance because as I found out, the west and south entrances were closed. So I pull around to the north entrance just in time to see an elderly associate literally run for the door and grab the door handle to prevent the family from entering the store!!! It wasn't quite 7pm yet but WOW, what customer service, the manager needs to be fired for allowing that kind of staff run the store. So I go back the next day to look for curtains and find the saddest display ever. It used to be reliably impressive. And little to no St. Johns Bay for my husband. Not much reason to look around for anything else.
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March 2023 by Carl Johnson
We were greeted by a rack full of blue jean jackets right as we walked in and were expecting to hear some late 80's music playing on their sound system. Was truly a time warp experience. We did find what went in there for, a suit for our 4yo.
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February 2023 by Elizabeth Brackett
Loved the holiday sales they offered. There were minor issues where tags were not explanatory on which merchandise was actually included in the sale. And some of the customer service employees in the jewelry department were extremely pushy to make sales, didn't really listen to what the customer wanted instead of what they wanted to sell themselves or what they liked
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February 2023 by Victoria Okorn
Lovely store...Don't exactly care for current styles....not Penney's problem.The should have more than one register open. Waiting in line is miserable!!
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February 2023 by Mario Blanco
Spent the whole day looking all over town looking for a black button down shirt for a wedding and this was the only place that had one I liked
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February 2023 by Richie
Shew, gootness, Lawd, they needs ta fixdat.UPDATEThey done went and fix'tdat.(I'm only giving 3 stars though since I can't try on anything because the dressing rooms are STILL closed.)I'm not making a clothing purchase and hoping that I don't have to return it. Ever bought a suit?Yeah, it can be tricky with the sizes.
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January 2023 by Dennis Lynch
We live an hour from nearest JCP. Was there (Cookeville TN) before Christmas and lost my glasses. Rather than drive an hour one way to see if they’ve turned up I’ve been trying to call several times daily and cannot get through. Called 1-800 number and they tried to transfer me but still no luck (after waiting I just heard a recorded customer satisfaction survey. I don’t see even an email to attempt an inquiry so taking a drive today with fingers crossed. Always enjoyed shopping JCP but customer service is non existent , even tried different departments to get a person to answer. Waste of time!
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December 2022 by Steve Caswell
I think that JCPenney is a good store. I was hoping to find a pair of high quality work shoes. They did have some they were halfway decent but not up to my expectations. I've had better in the past and because I work a physical job I need a really good pair of work shoes. So I had to go to a different store to find the work shoes I needed.
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October 2022 by Larry C
Go see Miss Mable at the jewelry counter. She's kinda hot.