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November 2023 by Kelly Michelle
I put down on a car happy to leave 2 weeks later they told me I needed to fix a scuff mark on the car and they'd give me a week to do so 2 days after they told me that in text they picked up the car with no communication. It was my first car they really ruined the experience for me. Don't recommend at all!! They like yelling at the costumes when you have questions too.
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October 2023 by Caleb H.
To the owner of Lighthouse auto response to my Google review. I have never cursed anyone out including Zach or anyone else at that car lot. I suggest you go back and review the cameras for anytime I was there. Zach sold me a car on September 29 and as of today October 25 I have only been able to drive that car a total of 5 times. Of the 5 times I have driven the car I have been stranded on the road. I have spent almost another $1000 since buying this car. It has had to have a radiator and thermostat, an alternator and it is now at Kia in Cookeville getting a cracked head gasket put on it. Right of lot it was a lemon so of course I am and have been frustrated because I haven't been able to drive that car at all since buying it because it has broke down every time. You all should know what you are selling to people before you let them leave the lot in it. I gave Zach $2000 cash as my down payment and I have put almost another $1000 in the car since buying it. Anyone would be upset and frustrated if this was to happen to them.
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September 2023 by Cody Akers
Me and my wife got a 2017 civic ex-l from here and zack was a tremendous help and was very patient,went in after seeing the car as we drove by didn’t expect to be able to drive away with it two days later but after jumping through some hoops of getting all my paystubs and statements he got me and my wife right on out the following day,very down to earth guy…thanks again!
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September 2023 by Tracy Rogers
On our second vehicle from them never no problems very honest about there vehicles
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July 2023 by Edwardo Rosado
I would definitely recommend buying from them, I think all there cars has engine and transmission warranty 3 months and 3k miles (which ever comes first)... Great customer service before and after signing the contract... They go above and beyond to keep their customers happy... Even after less than 24hrs of signing the contract, I noticed that the front tires were bad, and notified them and they were quick to address it and they had two brand new tires put on and aligned.... Before signing the contract, they told me of some minor issues that the car needed to be fixed (since I bought it as it basically just came into the lot ) and they are currently having those minor issues fixed ... They are very friendlyThey offer buy here pay here as an option, the down payment is as low as 1k and up...You'll be surprised on how low the down payment could be on a really nice car with bad credit because I was shocked that I was able to purchase a car there with a credit score that's under 600 and 1k downThank you lighthouse Auto, I will definitely come back again on my next vehicle purchase ... I will also recommend my friends and family there
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May 2023 by Destiny Newcomb
I got my first car/suv from here, it was a nice one. I loved it! But when I was right at the end about to pay it off, they towed it because I was behind on one payment and didn't have insurance. I didn't have insurance for almost the whole time I had the car for that year, but they didn't say anything about it until it was almost paid off. They tried to say I missed 2 payments and I didn't so I had to correct them on that, but then said since I'm behind on one payment if I wanted to get it back I would have to pay that payment, the new payment, and the payment for a month after that, I believe and the tow fee just to get it back and that was entirely too much at that time with just paying rent. It's like everything was going great until right before I got it paid off they wanted to take it back. I don't really trust them bc of that. Other than that, they have decent cars for decent prices. They work with you right up until you're almost done with your payments.
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March 2023 by Athletic Driver
Had three good running vehicles here two sedans and recently! Upgraded to an ford suv! Place is amazing! Will work with you on payments and etc they will not sell you pos! They will give you a reliable car as well as great warranty! And three month warranty 3,000 miles, Rick,Charlie,and Brian, great people to deal with!!!! If you don’t take the warranty that’s on you! Any car I had lasted king time no matter mileage it’s way it’s managed!
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January 2023 by Christine Stadelman
Easy car buying experience! You can tell that they really care about their customers and their business! I would recommend LightHouse to anyone needing a reliable and fairly priced vehicle.
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December 2022 by Kimberly P.
If i could give a zero, i would. These people are liars and shady. I was hit while I was door dashing, which is how I make my income. Lady t-boned me and she ran the red light. Deployed the side air bags. I called insurance to see bout putting them back in. Never had bags deploy b4 so didn't know the insurance company said it would automatically total the car. I informed adjuster I wanted to wait till police report to file a claim against other drivers insurance, which was my legal right. Adjuster wanted to argue how were they supposed to look at the damage to review the damages and if it would be totalled or fixed. I told her to file a claim now would go against my insurance and not othrr lady's. Left it at that. I told lienholder, Lighthouse Auto and a buy here pay here lot. They called adjuster and she told them I was being uncooperative and refused to give them the car. Which was not true. Then lienholder called, yelling, that I either gave the insurance the car or he'd tow. I explained it was my right to wait on police report. He didn't want to hear it. I said I'd call and work it out with insurance company. He said he'd call and call me back. He towed the car anyway and didn't call me back. This was after the owner himself, rick jarvis, said he'd let me wait a for repott. Instead of being a man of his word, and telling his employee to have it towed back to me, he then said he was in agreement with said employee. Then, they reopened my closed claim, on my insurance. They were doing it as a repossession, so if it was totalled they would get the check instead of it going to both of us. I told insurance I was dashing and that made me not insured. According to them I screwed them over. When they had the car and any money for the claim, plus increasing my insurance rates if it went against my insurance. Told me to not call them ever again. Now, Rick is threatening to take me to court to pay the rest of car note off, which was around $6,700 but he gets to keep car lol. Plus, now car is worth less because of damage. I even tried to be nice and give him the police report number and I get called spiteful and jealous. Not sure what I'm jealous of. But, i only made sure if I wasn't going to be on the check then neither was he. I even offered to buy the car but obviously pay like maybe $4000, because of damage. I get the damage was because of accident but in reality that's all he probably would have received in an insurance check anyway. Again, because of damage decreasing blue book and worth of car. The best part was he thought he was doing me a favor by letting me get into another vehicle with no down payment. But, that would start me all over. I just bought 4 new tires and radiator, plus full tank of gas and oil change. I wanted that car back. Plus, he wanted me to keep paying my payments until he got the insurance check. I can't work without car, so couldn't do that. This is the second car they screwed me out of and the first one would never start right. They even had to sell it auction because it was such a piece of junk. I'll be honest, they did work with me on my payments. I just wish he would have kept his word and let me keep the car, like ge said. The adjuster told him a pack of lies.
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November 2022 by Gen Mack
Rick worked with us to quickly get us in a vehicle that was great for our family He listened to our concerned and even stayed to make sure I could get there after I got off work Thank you for being a huge blessing
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October 2022 by Mark Duffield
I didn't purchase a car here, but I had an extensive talk with the owner. He is trustworthy, and seemed to be very honest. He told me about his selection, what the price was for each car, the weekly or monthly payment options, and the down payment was affordable. He also stated what was the pros and cons of the cars I asked about. He even offered to come pick me up and carry me to his business to purchase, and that is almost unheard of, going 50 miles out of his way to pick me up. That's customer service +Medical reasons is why I haven't purchased a vehicle from him, as soon as I am able, I will be buying a car from them.
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August 2022 by Lorrie Masiongale
They r really excellent about helping you out. I just got my suv pd off and I would definitely go back in the future
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April 2022 by Holly Perry
Had an excellent experience. Bought a car quickly and easily. Took less than an hour. Loving my new ride. Zero problems with vehicle after purchase. Very honest about the issues with the vehicle all of which are cosmetic not mechanical. Car running great my personal mechanic agrees I got an excellent deal. Definitely recommend
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April 2022 by Tiffany Newberry
I'll never find a more helpful sales team !!!! I don't think awesome even defines them. Out of this world people ! Love it!
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February 2022 by Mountain Prowler
I didn't purchase a car here, but I had an extensive talk with the owner. He is trustworthy, and seemed to be very honest. He told me about his selection, what the price was for each car, the weekly or monthly payment options, and the down payment was affordable. He also stated what was the pros and cons of the cars I asked about. He even offered to come pick me up and carry me to his business to purchase, and that is almost unheard of, going 50 miles out of his way to pick me up. That's customer service +Medical reasons is why I haven't purchased a vehicle from him, as soon as I am able, I will be buying a car from them.
