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April 2023 by Su and Bruce Wright
This is by far our best bank experience in years! Really friendly service. Professional, great communication and an overall great experience from getting our home mortgage to setting up our bank accounts. We highly recommend First Bank! Great customer service by some pretty great employees!
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February 2023 by Bethany Walker
Chasity and Stephanie at First Bank are top notch and always a joy to work with. When I find out a buyer has been approved with them I know they are in good hands!
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December 2022 by Holly Van Kirk
Stephanie and Chasity were so incredibly helpful! They helped me every single step of the way, which was a huge relief given that I was a first-time home buyer. They were very responsive, whether it be text, call or email! They were able to give me the best rates and went above and beyond with everything! I 100% recommend them for anyone!!
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November 2022 by Heather Bryant
Chasity Howard does an amazing job walking homebuyers through the loan process from start to finish. She makes them feel comfortable & makes herself available to them with any questions or concerns.
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November 2022 by Hb Bryant
Chasity Howard does an amazing job walking homebuyers through the loan process from start to finish. She makes them feel comfortable & makes herself available to them with any questions or concerns.
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August 2022 by Jeremy Govero
Fast, friendly and informative are the best ways to describe my experience. I was always in the loop on where we stood in the process, my questions were answered and explained to me thoroughly and the response time was very quick. There was nothing but positive vibes throughout and that helped put my wife and I at ease.
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July 2022 by Ben Maddox
FirstBank, Nelson, and Chasity served my family well as we obtained a home loan! The culture of the bank displayed a high value on the relationship with the customer. Chasity showed great care, attention to detail, and clear/ timely communication through the loan process. We are incredibly grateful for our experience and quality service with FirstBank.
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July 2022 by Ashland Stonemetz
This was a smooth transaction from pre-approval to the closing table! Chasity and her team made everything as easy as possible for us and were quick to help with any questions we had. This is by far the easiest transaction I have ever been involved in and it's all due to Chasity and her amazing team! We couldn't have asked for a more personable lender to help us move back to Cookeville!
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May 2022 by Cabrina Thornsberry
100% confidently recommend choosing First Bank and Chasity Howard as your mortgage banker. She made our process so easy to understand and was very knowledgeable and able to answer our questions! She was quick to respond and always keeping me in the loop! She without a doubt made our lives easier while going through this process.
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May 2022 by Bruce
Chasity always makes me feel like I'm her only customers. She is quick and efficient and gets my mortgage loan process timely.
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April 2022 by Nakisha Heady
If I could give 1 million stars I would, Chasity Howard has went above and beyond for my husband and I during the selling and purchasing of our new home. She has made this experience for us so much easier with her constant communication, even after hours if needed. Whoever does the hiring at this bank, has really outdone themselves choosing top notch people. I could never thank Chasity enough for going above and beyond for us. Also thank you to all the staff at First Bank you all rock!
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February 2022 by Mary Cummings
Chasity is hands down the best! I couldn't have asked for a better experience getting a home loan. If you are looking for a lender who genuinely cares- she is your girl! She's one of the sweetest and most helpful people you will ever come across. I am so thankful to have chosen Chasity.
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February 2022 by Michelle Gay
My husband Mike and I love this bank & all of their employees! You will not walk through the doors without being greeted with a warm smile and a Hi, Hello! You will always feel welcome and wanted as a customer. The sweet ladies working the drive through are so nice and they get you through the line quickly because they know your time is very important. They truly have the “We are here to serve you” attitude and they truly care about their customers! Everyone here will go above and beyond to meet your needs and expectations! They also get to know their customers and can call most of them by name! If your looking for a great bank that can meet all your financial needs while making you feel at home and that you are important to them, then this is where you need to be and this is the bank for you! Thank you First Bank for being the best in the business! Mike and I appreciate each & every single one of you!
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January 2022 by Kiley Bohannon
This conventional mortgage was a very non stressful experience thanks to Chasity and her team. This group of magnificent people was able to answer all my questions and address my concerns quickly and in a way that I could understand. I am very pleased with the communication I received through this entire process and would highly recommend FirstBank. Chasity even came to my closing and that truly made me feel important and like I was important and not just another number.
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January 2022 by Brandon Jones
Chasity Howard, Jeremy Tollison, and the entire First Bank team were phenomenal to work with from start to finish in our building project. They blessed us beyond measure in the care and attentiveness they showed us every step of the way. We highly recommend their services!