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November 2021 by Chris Giaquinto
It would be really great if they could have any kind of Saturday hours. I understand wanting to have your weekends free but the fact that im gone all week and only have Saturday to get banking, done it would be really helpful if you could do half a day.
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October 2021 by hahaha hehehe
Never had a problem very nice and respectful always, I love the services
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September 2021 by Justcallmecraig
This is the best bank in Cookeville! They make you feel welcome and treat you like family. I love the fact that they care so much for their customers, and always go above and beyond to show appreciation for your business. Kelly leads a great team! I want to personally thank Julie, Tammy, and Monica for always being so kind, and pleasant to work with!
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September 2021 by William White
This is an excellent bank where the employees actually care about their customers and their needs. I highly recommend First Volunteer Bank for all your banking needs.
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January 2021 by Shawn McGlothlin
I moved both my personal and my business accounts from a different local bank to First Volunteer because the entire staff is incredibly friendly and helpful. Any issue I have had has been dealt with swiftly and professionally. Cindy and Kelly have gone out of their way to assist me with any financial and account needs and issues any time I needed them. I always feel welcome and comfortable when I walk into the building and can honestly say I have never seen anyone display a negative attitude or be too busy to say hello and ask how things are going.
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June 2020 by Kirsten Knox
My time spent with this bank has been nothing short of excellent! Cindy Irwin worked above and beyond to make sure my first car loan was an affordable and hassle free experience. She was very personable and professional and I genuinely enjoyed my time working with her. Any troubles I ran into or questions I had she was able to fix or answer very quickly. I cannot recommend Cindy or this bank enough!!
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June 2020 by Possum Transport
I moved both my personal and my business accounts from a different local bank to First Volunteer because the entire staff is incredibly friendly and helpful. Any issue I have had has been dealt with swiftly and professionally. Cindy and Kelly have gone out of their way to assist me with any financial and account needs and issues any time I needed them. I always feel welcome and comfortable when I walk into the building and can honestly say I have never seen anyone display a negative attitude or be too busy to say hello and ask how things are going.
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June 2020 by Phyllis Brown
I’ve been banking for over 40 years. This bank is the friendliest I’ve ever dealt with. The staff is very knowledgeable and up-to-date on everything that I’ve had questions about or needed. My loan was processed very quickly and efficiently, and I love being able to do my checking account transactions online when I can’t make it to town. Definitely first rate!
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June 2020 by Amy Lipinski
The Staff here is so great!! Cindy Irwin and Kelly Sullivan were so helpful, especially helping us out with a loan. They really went out of their way to help us and I feel like they truly wanted us to succeed. We didn't just feel like a number. I would recommend this branch to anyone and I have.
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June 2020 by Denice Braswell
Banking with FVB had been a blessing to me AND my grandchildren. The way they take a personal interest in my family goes beyond measure. If you are looking for a bank that cares about you and your family, I STRONGLY RECOMMEND FVB!!!
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June 2020 by Sadie Jones
This organization must not require any previous experience or education in lending for their loan officers. The lack of knowledge and competence I experienced during my encounter with Cyndi is astonishing. She was very defensive and rude when I asked questions she couldn’t answer and apparently her ego is too big to ask her superiors. She complained about the company making them work during COVID19 while she should be grateful she still has a job. She came across as a very negative and conceited person, definitely doesn’t belong in customer service. She must have a miserable life, I’ll pray she sees better days.
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October 2019 by Haven LaCoax
My relationship with this bank has been the most rewarding and genuinely enjoyable "business" experience I believe I've ever had. Firstly, and in no discernible order of importance or worth, their bank app is far more useful than others. As a small business owner, the feature that allows you to take a photo of the receipt corresponding to the recorded debit, means that I have substantially more information to take to my poor accountant to help her make heads or tail of my wild forays outside of my shop.
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October 2019 by Shannon Vickers
Amazing people here, great for local business accounts!
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December 2018 by Whitney Mann
Went in today to get added to my boyfriends account to handle his finances while he is gone for military. The process was super fast and easy and everyone was super sweet. Thank you!
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September 2018 by Tyler Asher
Love working with this bank, Kelly and her crew are awesome. I love walking into the bank and people know your name and always willing to stop and chat with you! You can't go wrong with banking with these folks!