-
April 2024 by Jaramillo Barrientos
After getting masage for prescriptions ready for pick up I traveled 30 minutes rush and still having to wait another aditinal 30min because it is not ready yet.
-
April 2024 by Jackie Reyes
The girls at the window do not kno what is going on !! A different one all the time .. I was second in line at the window and sat there for almost 20 mins!!! And the red headed girl wasn't friendly !!! Its time to find a new pharmacy!!!
-
March 2024 by J. Turner McKinnie
3/27/2023 If you want your time WASTED, THIS IS THE PLACE!!
These fools messed up my father's prescriptions. Close at nine. The staff really does not care about their customers!
-
March 2024 by LD
Management needs to do something because this store is obviously understaffed, as you have to wait forever and they never answer the phone. Shameful.
-
March 2024 by Kayla Garner
Standing in line and one of the 3 ladies completely acted like the two people standing in line did not exist (the girl with purple hair) not only did she do that but she told someone else on the phone to go to the other CVS horrible service. Only one girl was really working the window and pick up window.
-
December 2023 by Pam Stringer
I was on hold for 15 min to check on a pharmacy product just to be disconnected!!!!
-
September 2023 by Sharon Roebuck
After waiting for 15 minutes for someone to pick up the phone in the pharmacy - a person picks up and promptly hangs up after I barely got the word ‘hello’ out. That’s 15 min of a break I barely get from work to try and take care of a needed medicine. No wonder this store has a low rating. They need help regional CVS manager!!
-
August 2023 by Michael M.
This place took 3 hours to process a simple steroid pack and cough medicine. The service was unfriendly and very short with me. Overall go to Walgreens, I have never been treated like I was a burden by a pharmacy before.
-
August 2023 by Kirsten Rediker
This location used to be excellent, so I guess I got spoiled. Now, I consistently arrive hours, sometimes the day after, my prescription has been sent over to find that they are “backed up”, “really busy” , and have yet to get to our prescriptions. It’s frustrating because it used to be ready when I arrived the first time- not 30 minutes to 5 hours later. Inside is not much better, they have self checkout and good luck finding an employee since they have installed the self check out.
-
July 2023 by Drew Dukes
Tried getting to Pharmacy and the automotive system won’t get me to pharmacy
-
July 2023 by brenda johnson
HORRIBLE CUSTOMER SERVICE!!!!!!
-
July 2023 by Phillip Mccoy mellonballar
Terrible service. Nasty attitudes. I will personally never shop there again.
-
June 2023 by Brad
Has the pleasure of trying to get customer service from this CVS again. Horrible if they do not want to serve the public then get a different job. If you don’t believe me try calling and getting a script fix or heck just try to get them to answer the phone.
-
April 2023 by Alias Ocean
Like all other pharmacies in this city , they are just too busy to handle the ginormous amount of customers this city contains. I had an issue with a refill due to a prior authorization issue and attempted to call, my call was answered and then hung up five times in a row. I transferred to this cvs from the worst Walgreens in the world which is directly across the street. My advice , if you live in Cookeville, just don't take medicine. Or get them in another city.
-
February 2023 by Cleaning Solutions
Great friendly associates that are willing to help you and keep a good additude while doing it. I have had to return a few items bc a different store didnt take the coupons and ecb werent on my reciept so this location solved rhe problem and made the purchase correct with me. Thanks williw ave. Cookeville, tn CVS! MUCH APPRECIATED
