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November 2023 by Marc Gold
From the start this dealer, and specifically Mark, were fantastic. They had a car I wanted but when it sold before I committed, Mark stayed in touch offering different options. He was great in finding something comparable and working the numbers. But it was at another dealership. Not a big deal. He confirmed its availability and worked the numbers. Went and got it and set up the deal. Drove up to Cookeville and traded in my Jeep for a new one. Made the whole process so easy. Would do it again in a heartbeat.
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November 2023 by Mary Roth
Everyone was very helpful and courteous. They got the vehicle I wanted and got me financed. They even delivered it to my home. No hassles or worries. I’ll definitely do business with them again. Peter Block was my sales contact. Ask for him and he’ll take excellent care of you.
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November 2023 by Piper S.
As a 20 plus year driver of Chrysler vehicles. I have never felt like an unvalued customer as I have at this dealership. I purchased a MOPAR service contract for oil changes at another dealership. I was told that they don't honor those contracts and was charged a ridiculous fee for an oil change. Called on Friday to ask about a coupon I received for tires (since I needed new tires). I was told that they don't honor any coupons even if they came from Dodge. As a military spouse stationed all over the country, this is the first time I've ever been told they don't accept a Mopar service contract or coupons sent in the mail. Save yourself some time and money, just drive 15 miles to the south to Sparta.
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November 2023 by Amy Wood
Our experience was a great one, we are very happy and excited about our new Jeep Cherokee L! We would recommend you going to see Josh Lawson for all of your used and/or new vehicle needs!
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September 2023 by Logan Phillips
Abby and Randy are very professional while at the same time helping to personalize your experience. They were able to help me get a vehicle that I didn't even know I wanted before going to talk with them, and were incredible in helping me get an item back from my trade in that I forgot to grab while changing to my new ride. I would highly recommend both of them to anyone looking for a vehicle!
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September 2023 by Brittany Rose
Absolutely the best service! I’ve never been to a dealership where they don’t “push you” into a car you don’t actually want. Randy helped me locate the Jeep I’ve been wanting and had it delivered to the dealership with zero issues. It was fast and easy. This is the only place I’ll ever recommend. Amazing customer service by Randy and Peter. And Dusty in the financial services department explained everything so that I could understand. Super friendly and helpful. 10/10 would recommend this dealership to anyone on need of a Jeep.
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September 2023 by The 5 Lepleys
I went in for a check on a recall for my Jeep and had my oil changed tire rotation. Very good experience. Staff was nice, facility clean and good pricing. They scheduled my service and had me on the road the same day. I’d give them a five star except I do have to make a 2nd trip in a few weeks to perform the install of the recalled part.
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September 2023 by Ashlynn Bahr
They helped me when I was in a pinch! Great customer service from friendly workers as well as fantastic efficiency for getting the work done. Will more than likely be going back!
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July 2023 by Jo Kolarich
Everyone we dealt with was friendly and professional. Peter, Randy and Mark were very pleasant to deal with and made this a positive experience.
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July 2023 by Marsha King
Peter Block promised easy peasy and that is exactly what he delivered!From test driving to after sale service, he is here for me to answer questions and facilitate the customization of my new vehicle.From the finance to the service department and all in-between, the friendliness is genuine and I was treated with respect and dignity.? ? ? ? ?
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July 2023 by Kurt Smith
Suspect service: I have had 3 incidents with this repair shop and the last one almost cost my mom her life. I took my jeep in to get it repaired as I was going to sell it to my Mom. The shop changed the front rotors/brakes and the thermostat. I gave the jeep to my Mom. My Mom and her boyfriend took the Jeep out on the highway and 40 miles from home they suddenly had no brakes. Luckily her boyfriend was driving and pulled the car to the side and used the emergency brake to stop the car. He got out and found that the two bolts holding the caliber on the front driver rotor had completely fell out causing the caliber to fall off and the rotor was dangling by the brake line. When I call the shop they told me to take it to a mechanic to have them look at it to see if it was there fault as my Mom lives in Illinois. When I asked them who would pay for the tow they said I would be responsible and took no ownership that they had just worked on the vehicle 5-6 weeks back and that it was done incorrectly which why the caliber fell off. In another incident I had my tires rotated and they did not tighten the lug nuts properly as one fell off. In yet the third incident I brought the Jeep in to get the tail light changed as it was not working. I was waiting for about an hour a they told me nothing was wrong with the tail light. I told them that was impossible unless there was a loose wire. We went out side and guess what it was a bad light bulb like I had stated. The service at the location is horrendous and will end up getting someone killed. I would give them zero stars but had to put one to get this to post.
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July 2023 by Mike Davis
Mike , Mark, and Brandon Hall went way beyond customer service helping us with our warranty and putting us in a new Ram 2500 on the same day. Nothing but good things to say about the service sales and management team at the Cookeville tn store. 7 purchases to date.Thanks Again.
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July 2023 by Joann Rivett
I walked in to the Jeep Showroom lay in the day on a Friday. I was interested in trading my JEEP Wrangler for a Jeep Gladiator. Mark Garret jumped up and got the keys and said give it a test drive. I did, it was a Jeep through and through, specifically, it rode a little rough. I wasn’t able to get the Gladiator to fit my budget. But Mark directed me to another Jeep model that was not quite as colorful, but was really sporty, drove extremely well and has an air of luxury about it. Mark took the time to listen to what I wanted and thankfully I went home with a fabulous Jeep Gladiator. The customer service is a happy experience every step of the way.
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May 2023 by Christie Daniels
Easy transaction with a great group of people. I love my new Jeep!!
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May 2023 by Michael Walker
I called service department about getting tow hooks put on my truck since they didn’t come on it initially. I have all the parts and they still wanted over $600 in labor. Called another Ram dealer and I’m getting them put on for $200. Ripping customers off, to make a dollar, is bad business.
