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January 2024 by Charles Stevens
The work here was spectacular, above and beyond expectations. They not only fixed the rear bumper, but the entire car was detailed and clean almost like new!
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January 2024 by Matthew Zahn
These people deserve all 5 stars and MORE for the work that they done on my car!2012 Camaro 2SS/RS, inferno orange - Hit a deer awhile back and it put a hole in the front bumper cover and possibly some other little nicks in places. Erie told me they're a direct repair shop, so I decided to give them a try and BOY am I glad I did!From the moment I came in, I felt great about the experience. The gentleman that helped me came out and took a look at the damage, explained everything clearly and helped me set up a date to come and drop the vehicle off.When I picked the car up, I was blown away because not only was the work/paint flawless for the bumper cover, the interior/exterior were washed/detailed.Can't say I've been to any other body shops for work around Cookeville, but after what they've done, I won't need to look around in the future because I'll already know where I'm going!
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November 2023 by Christopher G.
I was working with them to purchase a new Tundra. Currently have over an 800 credit score, they were mandating me to purchase the over priced extended warranty so they could "buy down" the interest rate. I asked what do you mean buy down. I have an excellent score, there should be no need to. The advertised price was discounted $3500 off MSRP, but they told me, if I didn't buy through Toyota financial and buy the extended warranty then I would have to pay MSRP, purchase gap through them, they wouldn't give me as much for my trade and the interest rate was going to be "much" higher. The rate they "bought down to" was 5% higher than I could get on my own through numerous other banks. While working with them, the price fluctuated numerous times. Seemed they were adjusting line items to try to sneak in additional money.
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November 2023 by T-Willy W
I am new to the area, so luckily, I chose these guys because of their reviews. They did not disappoint. They had my car done way faster than I could have wished for. Not only was it done fast, itt was done perfectly. This is my dream car, and I am very picky, and it was perfect. They even detailed it for me. Friendly, fun and professional. Can't beat that!
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November 2023 by Kyle F.
They "forgot" to mention my maintenance package expired before my appointment and charged me for all the maintenance. How is Toyota allowing this place to stay in business with all these reviews. I just moved here and seen the reviews thinking oh well I'll make sure of everything and boom I got screwed and so will you!!!
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October 2023 by Amanda G.
Finance Department plays a game. I've bought several cars over the last 15 yrs and never have I had a dealership hold a lower interest rate over my head only to get it if I bought their extended warranty. I have excellent credit and this was just an ugly tactic. I've seen many reviews now on Yelp about this same situation with the finance department. This is what gives dealerships a bad name. I took the higher interest rate bc of principle when I should have taken the extended warranty bc I told them I knew I qualified for close to that lower rate and then I could've cancelled the extended warranty within 30 days. I should've played their game right back but I am human. Love my car but need to cont AC t corporate and post other reviews so people know what they're getting into there.
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October 2023 by Jasper R.
There are a few red flags and I don't feel comfortable bringing my business back. TLDR: Work was performed that I did not request and I was charged for some service I was told would not be at my expense. Full narrative below. My '02 Tacoma was having some minor starting issues that quickly developed into my truck being unable to start. Despite my family having bad experiences at this business before, I decided to give Cumberland Toyota the benefit of the doubt and brought my car in for a diagnostic. The quote I received from Toyota was roughly 160$ at the time for a simple diagnostic. The business called back asking permission to dig deeper into the car (specifically my security system) to properly diagnose the issue. I specifically asked if this would increase the bill, as this would change my approach. The young lady on the phone replied No. The next day, I get a call saying that my issues are fixed and I am politely informed the bill is 480$ Upon going in person to pick up the car, I was informed the bill included 4 hours labor for fixing the security system, as well as replacing a fuse and wires in the ignition, though the latter two were done for free. Because of the discrepancy on the bill, I asked for a more detailed explanation of them work and bill, and I tested the ignition before paying to make sure everything was done correctly. The car started up like a charm so even though there were some miscommunications it seems the work was done properly. As the work was performed correctly and fixed my issues despite not stating to do so, I explained that I need to be informed of these things before they are performed and billed to me and did not press the issue any further, simply paying the bill. Overall, the staff were quite polite in person and over the phone, the actual inside of the business looked a bit dirty and unprofessional but nothing alarming. The major miscommunications regarding services being charged to me, and the fact that services were performed without my consent, are quite alarming though, and they present as red flags to me. I have no animosity or anger towards the staff as everyone was quite respectful, however I will be taking my business elsewhere next time my truck needs serviced.(Every dealership on the strip is owned my the same guy, I recommend going to Cookeville Honda.)
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October 2023 by Sarah M.
I purchased a 2023 Rav 4 Hybrid from Lexi Buckler at Cumberland Toyota & had a great experience. I had very specific requirements for the color & trim of the vehicle I was looking to purchase and Lexi was fantastic in locating & facilitating the purchase of this vehicle. I would recommend Cumberland Toyota to my friends & family for future car purchases!
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September 2023 by Moez P.
bought 2 cars from Roberta love , excellent experience, took care of us .Dr Premji , both cars are clean and were very well priced
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September 2023 by Beverly West
I’m so happy with their work . I highly recommend them to anyone who needs body work on their automobile .
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July 2023 by jeff robichaud
Excellent service and care. Quick and easy loaner car service while ours was worked on. Highly recommend. Mark went above and beyond.
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July 2023 by Teal Elliott
Nobody likes car maintenance/repair but this place is fast and fair with their pricing.
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May 2023 by Reese Miller
My sister and I had a roadtrip today from Nashville to Bristol and about an hour in part of the bottom of my car broke and started dragging along the road. We frantically pulled over into the nearest parking lot not knowing it was a repair shop and thank god we did because they came over and helped us right away. Troy was very kind and got it fixed so that we were back on the road within 10 minutes. So grateful they were able to help us! Highly recommend this place ?
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May 2023 by Carrie Jones
Very impressed!! I can't even tell my car was even wrecked. The paint matches perfectly. Everything was replaced that was broken. I highly recommend.
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April 2023 by Jesse Hill
Took my 2015 soul to cumberland body shop after a SOUL TO SOUL wreck, drivers side rear,the shop took very good care of the repairs needed,they know what to do, professional job looks like new if you some work done,check with these people you won't be sorry you did!!!
