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September 2023 by Christina Williams
Horrible experience. Team not only ripped me off but were so rude and unprofessional. The "smile and helpfulness" is a disguise.I was given a quote by the service team for an Oil Cooler LINE replacement, NOT THE COOLER.Quotes run around $300 - $500 including labor. My quote was $670 or $603 after military discount - and then the bill was $910. DOUBLE the national average and 51% over the estimate given. I spent $805.44Charged me for a diagnostic fee which I already had done at no charge by O'Reillys.Worst experience - wish I wouldve gone anywhere else but here. So unprofessional and everything you don't want to experience at a dealership.
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September 2023 by Stuart W.
RUN AWAY, TOW to California if need be---will be cheaper than using this place. Got a quote for an Oil Cooler LINE replacement- NOT THE COOLER. Online quotes run around $300-$500 including labor. Our quote was $670 or $603 after 10% military discount. I was willing to pay the extra because my daughter was passing thru town to a wedding and needed the quick help. It was quick. Then the bill was around $910. About DOUBLE the national average, AND 50.912% OVER the estimate I was given over the phone. Ended up paying $826 and ran before the bill will up for "breathing our air" Fee, and the "Diagnostic" fee. (had a diagnosis for free at O'Reilly's)Travis was worthless.RUN FROM HERE!!!!RUN FROM HERE AS FAST AS YOU CAN, DON'T DARKEN THE DOOR, THE SMILE AND HELPFULNESS IS A DISGUISE.I'll make a useless complaint to Toyota and NOTHING WILL CHANGE.
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September 2023 by Tina Dixon
Went in due to a recall. While there I got a part for my blinker . Car was done in about 35 minutes. Staff was very nice and friendly.
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July 2023 by Deanna Mathis
Vanessa was very helpful in finding my husband the truck like he wanted. Caitlin helped me in purchasing a Highlander. The prices can not be beat. We want to shop local and they have been great!
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July 2023 by Charlene Bellis
I trust them with my auto. They are awesome. Great Job
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April 2023 by Linda Summers
We had a vehicle recall and great customer service and fixed our recall in no time! We live in the Carthage,TN area so after our experience in Cumberland Auto thinking our next vehicle purchase may be right from there!
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April 2023 by Anthony Hutchings
Good service. Friendly staff. Takes care of business in a good way. I recommend dealing with this place.
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March 2023 by Nancy Jones
Tony really knows his vehicles. Went looking for a paint job on my 2016 Hyundai gave me 2 estimates (one very detailed, one for just the piece itself). He then suggested I try the Hyundai dealer in town to see if it was still under the manufactures warranty, but sadly not.
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March 2023 by Teal Elliott
Staff is friendly. Service time was as estimated. Price for oil change was fair.
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February 2023 by Tim Lane
See Fred Riddle. Good guy. Bought several vehicles over years from him. He does what he says. Overlook his tendancies. Just kidding one fine ole boy. I hope he sees this. Great dealership.
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February 2023 by Jesse Hill
1st class work and people to take care of andknowhow to take care of small fender benders to major total repairs friendly people with the knowhow to carefor the car and the customer!!!!
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December 2022 by John Hooghe
Rude employees.One told me I should use some common sense twice! Almost an altercation. Called Toyota USA. No excuse for this kind of behavior.Line of 6 cars behind me!I can assure you I will never be back and suggest to others to use caution.
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November 2022 by David McDonald
Always helpful and friendly and never had an issue with getting the parts i neede.
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November 2022 by Honey Williams
Rebecca in the service department is superb with all the customers!! Outstanding customer service and goes above snd beyond to assist! I would give yer a million stars if possible!! ❤️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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October 2022 by Joe Miles
Very friendly staff, highly recommend, helped us soon as we walked in the door, looking forward to going back.