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December 2023 by Michael A.
Vehicle would not start, they diagnosed the problem and found a missing wire from the starter replace the wire instead of heaping on unnecessary charges, which they very well could've done they fix the problem for minimal price and very quickly
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November 2023 by Deborah Farley
I took my GMC Acadia in with several issues. They had to order a new part, so I was offered a vehicle to use for the two days it would take to get the part in. The issues were resolved and am pleased with how it's driving now. The people there are very accommodating and professional. Would definitely recommend them to anyone. Would not hesitate to call on them again if the need should arise.
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November 2023 by Matt G
We have had work done several times now on different vehicles and our experience has always been very pleasant. The facility is very clean and staff members have always been very pleasant and accommodating. They have always been upfront with costs. They have suggested friendly reminders of maintenance service suggested by the manufacturers but have never pressured us with any additional work. Overall we have been very pleased with this business and hope to continue to maintain our loyalty as a valued customer with them. I would absolutely recommend this business to others.
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November 2023 by Hannah Lee
The two times I have been here, I have had such a good experience. They breakdown any issues they find and even take pictures for each issue they find.Tyler was the person I spoke to that helped me out and him and all the people I've interacted with there have always been very kind.My car was ready in less than a days time after the inspection was done and it's been running great since!
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November 2023 by Karysa Mazur
Everyone that I talked to at carfix was incredibly kind and helpful. But Sam was AMAZING. He kept up with me and all of my needs. The look-over process of my truck was very quick and I was able to stop in at any time. I had a hefty chunk of things that needed worked on. It was done within 2 days and it was very affordable! Thanks Sam for your help!Services: Tires
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October 2023 by Sherry N.
I had my car towed here and they were absolutely amazing. I had my son and my dog with me and they went above and beyond to help us out. Thank you
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October 2023 by Shaine Congelose
Bought tires online & shipped to Car Fix. Staff was friendly & efficient, service was good and prices for installation & alignment was reasonable.Services: Tires
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September 2023 by Immortallist
Yeah man! Fair pricing, honest, and very professional! Tyler was extremely helpful! They take care of my show car and I don't trust just anyone to work on it.
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September 2023 by Si “DoubleU” Films
called earlier to bring in my car for a quote, they said to bring it in to have it looked at.I arrive with my car, they bring it into the bay.10 minutes later I get called over and the lady at the counter wanted to start ringing me up for parts.I told the lady that I was just looking for quote which I had expressed earlier during the phone call.an hour passes and get called up again. and was told that my car was parked out front. (I received no quote)I drive home, my car is making new noises that I know where not there before.I go into an auto repair shop for a quote which they requested me to do; and somehow I didn't get a quote, and my car was brought returned to me in worse condition.Everyone else seems to like this shop, so it was probably just me.Nice lobby though.
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September 2023 by jennifer wheaton
Customer service is top notch, The service and repairs were done in a timely matter. All repairs were were perfect. The charges were fair. The loaner car was a great touch. They also offered great finance options if I needed them. Sam really went above and beyond to get both my cars back in good shape. 100% Recommend.
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September 2023 by Brooke Lewis
I cannot say enough good things about this auto shop. They are the best shop I’ve ever been to in my life. The associates at the desk are knowledgeable, helpful, and do a great job of explaining what’s going on to people who have zero knowledge about cars. The staff are efficient and darn good. The manager, Brad, is an absolute legend!!!!!!!We were on a doomed road trip from you-know-where in this giant poop box Nissan towing a geriatric trailer that has seen better days. Everything went wrong every step of the way, until we showed up here. They went absolutely above and beyond to help us on our very stupid adventure. Brad was out there in record heat, sweating inside our sauna of an old trailer rigging a contraption out of wood and metal like McGuyver.The customer service is OUT OF CONTROL GOOD! Also good to note: their lobby and bathrooms are clean, they have chargers and beverages available, and they have tables and space to keep yourself busy if you’re stuck there for hours (we were, and it was quite comfortable).I wish this shop was located where I live. I’d never go anywhere else.
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September 2023 by Tim Failes
This shop did a great job of diagnosing our vehicle issues. They got us in the next day after being stranded the night before due to loosing a wheel on the Highway. They were understanding of our situation and didn't take advantage of us. They found a wheel replacement from a pick n' pull near by, so that we could get back on the road and not have to wait a week for a replacement. They made sure our vehicle was safe to drive again and gave us a fair price after an extensive amount of work. They even followed up with us a few days later to see if everything was running well.I would highly recommend this company and their services!
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August 2023 by Michael W.
Took my mothers car there in July, waited almost an entire month on a 'part to arrive from Germany' to fix an ignition switch for a 2013 VW Beetle. I worked in the trucking business for 11 years and in customer service for 5, so I understand that things happen and delays happen, but the whole experience left an extremely bad taste in my mouth.After being hosed for 2900.00 (might as well be 3 grand honestly, especially after I had to pay to fix a flat tire, that went flat on their lot, and they never offered to help fix it once at all, other than airing it up and sending us on our way, after they got my money.) for an ac compressor and ignition switch housing replacement job, I can assert now after a few weeks now that i've cooled off, that it's safe to say, I will never darken this establishments doors ever again. I've dealt with all kinds of mechanics in my life from shade tree dudes in their backyards, all the way to corporate technicians in multimillion dollar garages when I still drove truck, and this place was by far one of the worst. Oh and the SNAP Finance option they offer to help pay for work, has a disgustingly and offensively high interest rate of 150-200% interest, if you don't pay the loan off within 100 days. I had to borrow 1950.00 mom was able to shoulder the other grand on her credit cards) and if I had just let the loan run it's course for 12 months, I would have paid back over 3600 dollars, on a 1900 dollar loan. I'm lucky my local bank was able to help me out, and give me a personal loan to get out from under that slimy SNAP Finance one. Definitely should've read the fine print much MUCH closer on that deal. Very predatory practices at this place.Highly unethical Poor communication skills by staff in general Nobody seemed to even want to be there at allManager seemed to not give a crap until I started asking for a refund and then conveniently he "called one of his vendors and they found the part on their shelf and can bring it overnight" We waited almost an entire month, and it was like pulling teeth just to get a FedEx Tracking number from someone to find out where the ignition housing assembly part was, only for FedEx to tell me the part is "lost in customs in Memphis for 2 weeks", and at that point, I started inquiring about a refund, and that was when the manager finally decided to do something and magically it happened and one of his "vendors" produced the part. Not impressed at all with how it was all handled. Avoid them like the plague, and find someone else to fix your vehicle. Or proceed at your own risk, I'm nobody's keeper. I'm just one guy that that got screwed over royally, and this is just one review. It's meaningless at this point and I'm just venting about it.
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July 2023 by RED33MED
I have an ‘18 Mustang GT and was searching for local shops to do a LTH install. After being turned down by a few local shops and being told it’d be months till they could look at my car, I called up CARFIX and talked to Tyler and Scott. Both of these guys hooked me up tremendously not only with not gouging me for the price of install but got me in and out in a timely fashion as well. Appreciate you guys! CARFIX is the spot to go if you need any professional work done on your ride. Repair or aftermarket parts installed. All the guys here have always been respectful and you’re treated as equal when you walk through the door. The techs did an awesome job, I’m very satisfied with the work they did for me. Would definitely recommend CARFIX to anyone. 5/5 ⭐️ for me, thanks again guys. I’ll be back in the future.— RobServices: Exhaust
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July 2023 by Martin Boone
Very professional and knowledgeable. Best service I have received in a very long time. Staff was very polite. Resolved my problem quickly (brakes). If all businesses cared about their customers as the staff at Car Fix does customers would not complain. Thanks to all at Car Fix (Cookeville Tn). You have my business from now on.Service: Auto brake replacement
