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November 2023 by Bruce Marshall
Excellent experience, service mgr was very attentive and showed me what needed to be done to my Honda and showed the filter that needed changed. Waiting room area very clean, offered us coffee, hot coca, water . WOW, what a change from a few years ago. very impressed
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November 2023 by Misty Cameron
Drove from Chattanooga to this dealer and would 100% do it again. They beat my local Honda dealers by thousands, and also had the best customer service. Dillon Flowers was our salesman and I will definitely be back because of him. He made the process easy and painless, unlike our experiences at other dealers. We will definitely be back for our future purchases. Loving my new 2024 CR-V Hybrid Sport-L!
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November 2023 by Melanie Calhoun
Chris was great. He helped find tires for our car at a great price. Justina listened to my concerns about a sound I was hearing, talked to mechanics and poof, sound is gone. All the people there are extra friendly.
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November 2023 by Florence Belcher
I've been a customer since 2018 and I've never had any issues until now. Friday November 10,2023 I called to order tires for my car and I was told that they would be in today November 13,2023 and I always use Sunbit to finance my tires. But when I called this morning everyone didn't know what I was talking about and they said that they didn't have a tag with my name and order for the tires. They also said that they could order them today and would be in Thursday. I explained to them that my tires are bald and showing wires and I already had the donut tire on it and that driving is very dangerous for me with the tires being so bad. I've been out of work for almost a week because of not being able to drive my car with bad tires . I could no longer wait and keep missing work due to having bills and other things to pay plus I have a special needs son that lives with me and I have to provide for. So I made a phone call to Discount Tires and got all 4 tires today for $360.00 and if anything happens to the tires they will replace them for free. My wait time from start to finish was 45 minutes. I'm glad I was able to get tires and get them at a cheaper price. I'm very disappointed the way that Cookeville Honda has went down in hill in the service department. Don't know if I'll ever go back there.
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November 2023 by Eric H.
Hailey was our car sales person. She was very intelligent and knowledgeable about the different models. She was not pushy which was great. I would refer her to any of my friends wanting to buy a new or used Honda. It was a pleasure working with her.
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November 2023 by Patty Bell
I had been car shopping for quite a while. I had gone to several other dealerships before going to Honda. however, once I went to Honda’s website, I noticed they were thousands cheaper than the other dealerships for the same years, makes and models. When I walked into Honda I made sure that I was clear that I was not spending the day, I knew what I wanted. I had already looked at cars online and I wanted to see those vehicles. My car salesman was Bernie Dawes and at first I knew he did not know how to react to me but it turned out the experience was stress free. I told Bernie what I needed and for how much. I was trading my newer car in for an older SUV and I needed a certain Monthly payment. I was made an offer for the amount of the monthly payment I needed. However, when I got in the room with the financial officer, it was actually lower to my surprise. Everyone at Cookeville Honda went way out of their way to make me feel welcome, but more important, they made sure that I was getting exactly what I wanted. I drove my SUV off the lot the same day and I absolutely love it.. I would recommend Honda of Cookeville to anyone that is looking to buy a new or used car. Their professionalism and customer service is exceptional! Thank you Cookeville Honda for helping me get in the SUV I wanted.
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November 2023 by A Bc
We did not make an appointment but went to Honda for an oil change. I had some coupons & our rep chose which one was best for us. We got an oil change & tires rotated & saved $30! The staff is very polite & professional. We were offered some treats while we waited. It was a pleasant experience!
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September 2023 by Dustin Green
This place is always may go to for all service and maintenance on my truck. My service advisor Justina always goes above and beyond to make sure everything is getting taken care of and the technicians that do the work on my vehicle never disappoints. I highly recommend Cookeville Honda for all your vehicle service needs.
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September 2023 by Jill Juby
Service is great! I’ve always been treated well and never pressured to do things that aren’t necessary to properly maintain my vehicle. Whenever I have shown up without an appointment, Josh gets me in and out quickly. Keep up the excellent work. It’s greatly appreciated.
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September 2023 by Linda Slaven
Our salesman Dillon Flowers was a Godsend! He was very knowledgeable about his product and answered our questions and concerns. We felt like he was very honest as well. He was very pleasant and had patience with two “elderly” customers who didn’t completely understand all the technology on the new car. Our overall experience was wonderful and I highly recommend Cookeville Honda and Dillon Flowers’
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September 2023 by Amy Kelley
Josh Savage, service advisor, has absolutely been a godsend. He is so accommodating and gets me in when it’s convenient for me. He communicates anytime there is a change and never makes me feel bad if I need to wait to complete a recommended service. He is transparent about what can wait and what is more critical.I recently had a recall service done and Josh arranged a loaner and followed up with me to make sure it was working properly.
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September 2023 by marcie kinnard
We've always had a great experience at Cookeville Honda. Josh Savage and the entire service team work hard to make sure all that they do is done in a timely manner. We've had nothing but a great experience from buying our van to keeping it serviced. We will continue to buy from Cookeville Honda, and we encourage others to so as well!
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September 2023 by Linda
Just bought a CR-v hybrid yesterday it was a return visit for us. everyone we dealt with was super nice. our sales person was Dillon Flowers on both of our purchases and he was excellent!! I’d give him and the dealership straight 10’s out of 10 or higher! a very pleasant experience. Thanks Dillon!The Reese’s
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July 2023 by Sheryl Blakey
What a great experience! The staff made the trade of my vehicle painless and easy. The hardest part was refusing their great offer to buy a new car with my trade. I highly recommend that anyone shopping for a vehicle or thinking about a trade should experience their expertise.
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July 2023 by Jayra Brooke
Jimmy Green was great and super helpful. He let me take a look at what I thought I was interested in first and then when I didn’t find what I liked, he pointed me in the right direction to find what I do like. It didn’t feel like he was just trying to put me in any car to make a sale but to really find me what I was wanting. 10/10