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November 2023 by Tina Brown
Greeted immediately by a rep and they stayed with us until our issues were resolved. A great experience with very good representatives .
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October 2023 by Andrew Berkley
They will give you a quoted amount for service, then when you get your bill its nowhere near what was quoted. When you go back in to get answers they pawn you off to the 800 number for answers.
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September 2023 by Alison Staten
I’ve transferred phones here previously with no issues. Went in today on 9/16/2023 and had the worst service ever. Tried to turn in a phone for trade in and was told they could not take it as I should’ve came in yesterday as I was a month and a day out even though I was told I could drop it off at any location and the only solution he had was to call customer service. Absolutely awful service as the guy was a jerk and didn’t care. Customer service was great and was able to make the exception and mail my box to me unlike this dude that wouldn’t take my phone back. Will not go to this store again. Their manager sucks
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September 2023 by Adam Carver
They are very helpful and very respectful and as soon as u walk in they greet u and immediately start helping wonderful people and great service thank u
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September 2023 by sherry hatch
Thank you to Keith, Luvall and Marcel for amazing customer service! We were met with a friendly greeting upon entering the store. I brought my Mother in to trade out a phone she recently purchased. All of these young men were very kind and helpful. I really appreciate how patient Keith was in helping the two young men learn how to resolve our issue. They went above and beyond to get her issue resolved! Marcel was so kind in his conversation with my Mother! If you’re in the market for a phone go see these guys.Thank You for making our day brighter!
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August 2023 by South
Dropped off my trade-in. Walked into the store and we were greeting by the employees. They were efficient in the return, helped getting a new screen protector for the new phone and helped answer some phone questions. A great team working together to service the customer.
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July 2023 by Sonya Franklin
We were waited on right away. We changed from Verizon to AT&T . It is cheaper than what we were paying. I feel that the sales people were up front and honest. Sad to say I got blindsided by Verizon. They were super friendly and honest. Cookvile Tennessee was great!
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July 2023 by Ben & Bethany Beasley
Maria was amazing!! As soon as we walked in she took great care of us. Record time for all the things we needed! Hope she can assist us every time we have to go in!
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July 2023 by Heather G.
I am very disappointed. Our experience here was quite negative. On the front side, they offer you much and only disclose part of the costs, and they neglect to fully explain and inform of all the stipulations. Then they also out and out lied to us. I specifically asked the rep if our bill would go back to the original bill after we'd paid all (we thought) of the extra charges and he answered with an exuberant "of course." That was not true to the additional tune of $35 a month! We were totally misled and misinformed. Free incentive phones turn out to be very costly.
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July 2023 by Ashley Caruso
As soon as we walked through the door we was respectfully addressed and helped promptly with our issues. Would most certainly recommend anyone going there.
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June 2023 by Amy Cherry
Thank you so much to Zach at the Cookeville, TN store! He went above and beyond to make this transfer smooth!
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June 2023 by faith Ebey
My soon to be ex husband removed the SIM card from one of my phones. Keith West (store manager) was a lifesaver!!! He got me set up with a new SIM card and phone number. He helped the 2 workers that were helping me. There was an issue and Keith called me when it was fixed. He went above and beyond as did his staff. Everyone was so nice. They made an issue I was having into a non issue with smiles the whole time. They treated me with the utmost respect. I cannot thank them enough!!
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June 2023 by faith newman
My soon to be ex husband removed the SIM card from one of my phones. Keith West (store manager) was a lifesaver!!! He got me set up with a new SIM card and phone number. He helped the 2 workers that were helping me. There was an issue and Keith called me when it was fixed. He went above and beyond as did his staff. Everyone was so nice. They made an issue I was having into a non issue with smiles the whole time. They treated me with the utmost respect. I cannot thank them enough!!
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February 2023 by Jamie Hunt
This store has not told one truth! Multiple lies from Zamire. He took money from us the day of sale and still put us on a payment plan. Then to cover it up he said it was a first responders sale ( which I’m not) and BOGO free on watches but didn’t tell us that until 4 weeks later. Kozey ( forgive me if I spelled it wrong) tried to help as much as she could. Not her fault. I appreciated her time and effort.
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February 2023 by Kyle Bybee
Manager always takes his time to go over my bill with me, makes you feel like you matter in there. I recommend those guys highly
