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February 2024 by Nicholas Goney
Ascend FCU in Cookeville is one of the best financial institutions I have been able to work with. From the friendly staff, to the efficient services, they are always able to help. I could not be happier with my choice to bank with Ascend!
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December 2023 by Rachel McQuade
My husband and I have not had our account there a year but we have had three fraud issues already. We have to keep changing our cards and we pay the majority of our bills with our cards we can not keep changing our info every couple months or so. Granted they have fixed our issues. We did not had any issues like that a our old bank. I thought a credit union is suppose to be better. Has anybody else had fraud issues with this credit union?
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September 2023 by Brooke Hendricks
I started the account process online but ran out of the willpower to complete the process on my own with everything else going on with my move.Enter Cody, who solved all of my issues in about 10 minutes flat and with welcoming and friendly customer service skills. He provided me with all the tools I needed to get my account started, including things I didn't even think about like a direct deposit letter. He treated me like a human, not a number and made my transition to a local TN credit union an easy one.
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September 2023 by Charla McPeake
Absolutely cannot recommend this location enough! Cody, along with the rest of the team, is always happy and willing to help. We have had nothing but great experiences there.
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September 2023 by Dakarai Hicks
Poor customer service/lack of communication!!!! Tried to obtain a auto loan with them. Upon agreeing to the terms, without agreeing to donate underneath the account selection you agree to open if approved, website would not allow me to navigate through the final pages. I tried to refresh. I went back over the info and even added a 2nd account choice to see if it was a glitch. It's just poor navigation of tabs and functionality of their website. No one bothered to follow up with me afterwards.. tried again wasn't able to submit. So I'll be choosing another CU to apply with that actually follows up with their potential customers that have website issues or provide help when needed ..even just calling with a friendly greeting or inquiry would've been better than nothing!
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August 2023 by Moe Winningham
My first experience with Cody was awesome. He really help me purchase my 2017 Nissan frontier my second experience with Cody I thought I was having trouble so I went over his head and talk to his boss and come to find out Cody was right and in return. He explained it Word for Word to me that I understood. Cody is a real good guy. We need more people like that in a financial world.
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August 2023 by Koton Gardner
We now do all of our banking here - auto loans, savings, and checking accounts. Taylor is the reason we wouldn’t bank anywhere else! She’s quick, immensely efficient, knowledgeable, and treats us as if we’re her only client. Never an issue, always positive and happy to help.
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August 2023 by Lily Herd
Michelle was the best. I came in here to get a new card and she was doing her job as well as talking which is amazing. She always makes sure you feel welcome definitely recommend her when you go to ascend Cookeville.
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August 2023 by Harold
I have had excellent experience with Ascend FCu. They have financed several auto loans form. Thank you to Michelle And Haleigh for the Professional services today. Great credit union
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August 2023 by Jacob Herod
I don't think I will ever have a bad experience here. Everyone is so nice. I was helped instantly someone came up to me and asked if i needed help as soon as I walked through the door. PLENTY OF STAFF!!
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August 2023 by Michael Carter
Extremely nice and friendly! Made loan process very seamless and easy. I really appreciated Michelle’s attention to detail.
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August 2023 by Holly Dyer
Very helpful! I was able to get everything I needed to take care of in just a matter of minutes! Thank you so much for your awesome customer service!
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June 2023 by Alice Mendez
Had an issue with a card and Taylor King at the Cookeville branch worked for a day and a half to get the issue corrected. Great job Taylor because of her we will be staying with Ascend FCU..
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May 2023 by c o r a
The interactive teller is very invasive you have to talk about your money, business, and private account in the front lobby infront of 5 to 8 other customers. These need to be located or removed all together or changed out for a traditional ATM. This experience is a negative 5 stars. (Only positive is Cody, he is always pleasant and apologized for the wait and poor experience with the interactive teller.)
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October 2022 by Art Schuerger
Great plsvce to business
