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January 2024 by Diane Glasgow
Great customer service!
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January 2024 by Kris Baldwin
This is by far the worst company to get parts from they sell you the wrong parts and once you take them out of packaging to try them they won't let you return them called to try to figure out what I needed to do to return and got nothing but attitude from the worker that answered take your business somewhere else
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January 2024 by Dennis Frances
Our Amana dryer which is only 2 years old ended up not heating up. The dryer ran just like it always does but the heat was not working. We figured it was the heating element and we were going to buy the part through an online store. Something told me to get a kit but I hesitated on getting anything online as I did not feel that the part was coming from anyone in the U.S. and we would have had to wait 5-7 days before the part arrived. If that happened we were going to wash our clothes at the house and take them to the laundromat to dry, which is very inconvenient.I started looking for an appliance repair shop near Spencer TN, (which of course is never near Spencer). I ended up calling Appliance Mart and spoke with Brandon. Not only did he have the part but asked me to bring in the heating element so he could test it out.I brought the heating element in and he tested it and my heating element was fine. He explained that it could be several things including the high limit thermostat, dryer thermal cut off fuse etc. He pointed me to the kit that had all these things and told me what I needed to do when I got home. Turns out it was the high limit thermostat that decided not to work properly any more.Because of Brandon and his thorough customer service and knowledge, I fixed my dryer as soon as I got the parts home and my wife was so happy! All this done on December 23rd a day before Christmas eve!I appreciate Brandon and Appliance Mart. Now if anything else goes wrong with either the dryer or washer, I know where to go to get the parts to fix it!!
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December 2023 by Ronnie Lindsey
Always treated well. Products, price and service after the sale is awesome. Many years in business speaks volume especially for a local small business owner.
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December 2023 by M. Eldridge
just stopped in for some pre buying shopping and the people are always helpful. Plus they offer some better deals than others on delivery & pick up. I always check their prices & the added value when shopping for appliances.
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September 2023 by Linwood Heironimus
Great place
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August 2023 by Brandon stevens
Extremely nice people very knowledgeable they have always had the parts Iv needed at great prices I will not hesitate to go back it's just a overall great experience walking through the doors
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July 2023 by Terry Sanders
Had problem, service technician evaluated, & was an easy fix. Best place in the Upper Cumberland to purchase & service appliances. Been a loyal customer since early 90s.
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June 2023 by Hillcrusher
Title: A Disappointing Experience at Appliance Mart: An Endless Wait and Poor ServiceReview:I recently had an extremely frustrating experience with Appliance Mart, an appliance store that left me disappointed and dissatisfied with their services. After waiting for a staggering seven months to receive a microwave and an install kit, which I had paid an extra $240 for, I was shocked to find the package left unattended on my doorstep for me to install myself.The prolonged waiting period alone was a significant inconvenience. Seven months is an excessively long time to wait for a simple microwave and install kit, especially considering that the purchase had been made in good faith. The lack of communication regarding delays was disheartening, leaving me in the dark about the status of my order.Furthermore, the additional cost of $240 for the install kit, with the expectation of professional installation, made this experience all the more frustrating. I had willingly paid the extra amount, expecting a hassle-free installation process. However, to my dismay, the package was unceremoniously left on my doorstep without any assistance or follow-up from Appliance Mart.As a customer, I had placed my trust in Appliance Mart to provide a seamless shopping experience and reliable service. Unfortunately, they failed to meet even the most basic expectations. Not only did the company fall short in delivering the promised product within a reasonable timeframe, but they also neglected their responsibility to provide the installation service I had paid for.Given these circumstances, I cannot recommend Appliance Mart to potential customers. The combination of an excessive wait time, a significant additional cost for installation, and the lack of professional assistance during installation is simply unacceptable. It is essential for a business to value their customers and respect their commitments.I hope that Appliance Mart takes this review as an opportunity to improve their services, address their shortcomings, and enhance their customer support. As for myself, I will be seeking alternative options for future appliance purchases, as my experience with Appliance Mart has left me thoroughly unsatisfied.
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June 2023 by Hillcrusher C.
t Title: A Disappointing Experience at Appliance Mart: An Endless Wait and Poor ServiceReview:I recently had an extremely frustrating experience with Appliance Mart, an appliance store that left me disappointed and dissatisfied with their services. After waiting for a staggering seven months to receive a microwave and an install kit, which I had paid an extra $240 for, I was shocked to find the package left unattended on my doorstep for me to install myself.The prolonged waiting period alone was a significant inconvenience. Seven months is an excessively long time to wait for a simple microwave and install kit, especially considering that the purchase had been made in good faith. The lack of communication regarding delays was disheartening, leaving me in the dark about the status of my order.Furthermore, the additional cost of $240 for the install kit, with the expectation of professional installation, made this experience all the more frustrating. I had willingly paid the extra amount, expecting a hassle-free installation process. However, to my dismay, the package was unceremoniously left on my doorstep without any assistance or follow-up from Appliance Mart.As a customer, I had placed my trust in Appliance Mart to provide a seamless shopping experience and reliable service. Unfortunately, they failed to meet even the most basic expectations. Not only did the company fall short in delivering the promised product within a reasonable timeframe, but they also neglected their responsibility to provide the installation service I had paid for.Given these circumstances, I cannot recommend Appliance Mart to potential customers. The combination of an excessive wait time, a significant additional cost for installation, and the lack of professional assistance during installation is simply unacceptable. It is essential for a business to value their customers and respect their commitments.I hope that Appliance Mart takes this review as an opportunity to improve their services, address their shortcomings, and enhance their customer support. As for myself, I will be seeking alternative options for future appliance purchases, as my experience with Appliance Mart has left me thoroughly unsatisfied.
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April 2023 by Shelia M.
We bought a complete appliance package for our home in Baxter. Then last year built a new house and again bought a complete appliance package for the new home. About a month ago, the oven developed a problem. At first getting to hot, then not getting past just warm. We called to have them come out and check it. Well, we're still waiting. I had to change Easter plans, haven't been able to use the oven at all!! This is not the service they advertise.
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March 2023 by Jon Moralee
Excellent service. They are very patient. Just make sure you know your exact model number if you a part!
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February 2023 by Patricia L.
Great, local, family business! I always buy my appliances here. And they service what they sell. They are always there if you need them for something you bought there. They came back twice to get my dishwasher right. They are friendly, and this town needs them. Their prices are comparable to the chains and I'd much rather go to a local business. If I need an appliance, this is where I go!
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February 2023 by Kat M
Bought a washer and dryer here a year and a half ago, it needs service and absolutely no one will answer the phone. I will not do business with these people anymore.
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January 2023 by Wayne Ford
Years ago it was a decent business. I will never by from them again. Time to take the money you've made off of hard working people and retire...