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January 2024 by Charlene M.
Bought new Tacoma from them online. Paid extra for heated seats and for delivery to Knoxville. When they delivered truck the heated seats were not wired and they took it back to dealer which added some 800 miles to truck before I ever got it. They offered no apology and no compensation for trouble. They rescheduled delivery for 18 days later but had to tow truck back to dealer because driver ran over something and destroyed rear tire. Replaced tire and delivered to me next day. Truck had chip in windshield, broken mud flap and big chunk out of tread in front tire. Roberts refused to address these issues. Took it to local dealer for inspection and submitted results to Toyota Corporate. Roberts sales manager then agreed to pay my local dealer to fix the issues. However, Cackie Roberts refused to replace the damaged tire! She was very mean and offered no apology for any of the issues. I am sorry I bought anything from this dealership and hope these comments help anyone else who is thinking of doing so.
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October 2023 by 최지훈미국계정
Very friendly & helpful
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September 2023 by Christopher M.
Adding on to my wife's post, I lambasted them in the corporate Toyota survey too. Multiple people at the dealership told me they would make it right. Telling me what I want to hear, doesn't fix the issue. Just makes you look stupid. They don't have the business acumen to have a tough conversation. After reading the reviews of others, they have a history of poor performance and customer service. Paul, Erin, Karen and the rest of the "team" need customer service training desperately. I get you are at a small-town location, but you are still dealing with people. Call people back when you say you are going to. Stop hiding behind your voicemail and be able to own up when you screwed up...it's $900. Questions for your service team: 1. When was the CPO granted for that vehicle? 2. When was the last time your "master mechanic" checked the vehicle out? 3. Is your "master mechanic" checking all of the vehicles out post test drives? 4. How many test drives were there after the CPO was issued? 5. Is it possible that someone bottomed out the car and you failed to catch it? A few for your sales team: 1. Do you always just give a key and say, "your car is parked over there?" 2. Do you always have the buyer remove the sales stickers? 3. Do you always deliver a dirty car? Non-detailed car? 4. Do you have good records of who test drove the car, or do you just let anyone take cars out? Like my wife said, it's not about the money, it's about doing the right thing....much like you claim to do in your Robert's policy of taking care of people and like you say you have for over 60 years. Bottom line for potential customers...go elsewhere if you are looking for a Certified Pre-Owned vehicle or for any sort of customer-based service. This is not the dealership for you. They should be stripped of their ability to sell CPO cars, since they have no idea how to keep them truly CPOd.
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June 2023 by Courtney G.
I had a terrible experience with the service department at this dealership. I steer all my friends and family away from doing business here. In fact, recently bought a new Toyota myself and went out of town to do so, as I refused to go here. I called prior to taking my Toyota Highlander in for a brake job. After I dropped my car off they called to tell me the price I was quoted was only for the front brakes to be replaced on my vehicle, so it would actually cost double to do the brakes in the rear too. Frustrated, as I told them exactly what I wanted when I called prior, I told them I would take it elsewhere and not to do the brake job. When I picked up my car later that day the check engine light was on - which was a first for this car. I immediately took it to have the code read and it showed an issue with the mass air flow sensor. When I took it back and questioned the manager at the service department they immediately blamed it on the repairman who looked at my car and said he cracked the sensor. They said they would order the part and call me when it came in for replacement. I had to follow up multiple times, and a month later I finally took my vehicle in for repair only to be told that they could not be held liable for the damage and would not be replacing my part. Not only was the staff was very rude and condescending, but they completely went back on their word. I'm my book, they cannot be trusted.
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May 2023 by Jeremy S.
Went in to Robert's Toyota to get a quote on selling my car. I worked with Scott and I told him of an experience I had with another suitor to buy my vehicle. He was understanding of the situation and worked diligently to get me a great price on my car. I couldn't have been happier with my experience and he was great people to talk to as well. Everyone there was friendly and helpful and had a smile on their faces. If you have any plans of selling your car, reach out to Scott and he will get it done for you. Ask for his business card as he put a lot of good effort into it. Thank you Roberts Toyota and to Scott
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April 2023 by Jim H.
They are overcharging on new vehicles that put buyers at a huge disadvantage. Very dishonest and disappointing to see this dealership engage in bad business practices that have negative consequences for their customers. Toyota if you're reading this tell Robert's Toyota to stop this bs.
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July 2022 by Jim S.
I was tired of spending $100 per fill up and went to Robert's Toyota looking for a solution. Michael Bullock was great! He found us the right car, a Venza Limited, at the right price! Highly recommend Michael and Robert's Toyota for your vehicle needs!
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March 2022 by Anelise S.
I am not rating the dealership, seems like it was a really nice one. I am rating the sales rep I was in contact with. I am extremely disappointed, Michael Bullock. I would give him one star if it wasn't for his kind coworker who helped me out when I got there- didn't catch his name. I had scheduled a time to see a car at 5:30, got to the dealership at 5:07. I confirmed earlier in the day that the scheduled time would be okay with him as I knew they closed at 6 on Saturday's and I did not want to be an inconvenience. He reassured me that the scheduled time was fine. When I got there HE HAD ALREADY LEFT FOR THE NIGHT AND THE CAR WAS SOLD!! I am not upset that the car sold, it happens. I am upset with the LACK of communication. I had an hour drive to get to this dealership and gas is not cheap!! His coworker had stated he left when the couple who bought the car were serious with moving forward with the car, so why wouldn't "Mike" have the decency to communicate that the car was sold and not to keep my scheduled time?? It is ridiculous to waste someone's time like that, he should've let me know not to keep the scheduled time as he was leaving due to the sale. Also, when you call in for the operation hours it states they're open until 8 pm during the weekdays when they're open to 7 pm, that should probably be updated.
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August 2019 by Ron Scheuchzer
Good dealership.
