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March 2024 by Tammy Coleman
I was very satisfied with my doctor and the nice gentleman who help me choose my glasses. They were both professional and courteous at all times. Excellent service! The doctor answered all my questions and concerns. Thank you!
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March 2024 by Clint Bassham
I never leave reviews but I hope to protect someone else. My daugher had issues with her perscritption since October 23. She has gone back and forth because she could not see clearly. The optometrist blamed it on eye Infiltrates. Making some unnecessary coments as well. Went to a new optometrist today for a second opionon and wow, her other perscription was wrong from Pearle Vision and their optometrist. Called to possibly reconcile the issue with Pearle Vision or an apology, nope. Pretty well sorry about your luck with a very unprofessional attitude. They stated because she hadn't followed up but yet she had went back monthly for a follow up. She would try to make an appointment and they always told her she didn't need an appointment to just come by. When she did she had to wait an excessive amount of time. Every follow up she would be told the issue was due to the infiltratres. No chance the perscription was wrong. I'm glad we got a second opinion.
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August 2023 by Deborah Williams
My husband and I both got new glasses and sunglasses from Pearle Vision in Columbia, TN this year. Stephen Beahears helped both of us select frames and be fitted with our prescriptions. He made us the absolute BEST glasses we have ever worn! When customer service is nearly nonexistent in the marketplace today, I want to recommend this location for going above and beyond to satisfy customers! We will return for our next pair…DEFINITELY!!! Thank you Stephen!
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February 2023 by Nichole Regul
Doctors are late to the office, even when your the first appointment of the day, you sit an wait for them to arrive. This is the second time we have had this issue.
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October 2022 by sharon c
Dont even want to give them a one star rating. The employees are nice. But the eye doctor is rude, lies alot and refuses to send perscriptions needed to the pharmacy. And then lies about it all.
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September 2022 by Preston Bean
Went in to pick my glasses up when they called me to say they were ready, when I arrived I tried them on and realized I could not see very well from them and one side was very blurry. I spoke with the guy and he tried a couple quick fixes and realized maybe they had made an error. He went to the Doctor Who told him I should wear them a few days and give them a shot, but wearing them I could not see anything out of them and had double vision. They wanted me to reschedule, but as I work six days a week 60 miles away that is very hard to do. The doctor lady appeared from behind me and said that “doctors didn't give a damn” and that I didn’t even attempt to wear them for a few days or see if I could make them work, and then went back into the room that she was in saying nothing more, leaving the two ladies behind the desk to apologize on her behalf for what she had just said. What if I wear them and get into a car accident? Or have an accident at work? For over $700 on one pair of glasses, one should be treated with a bit more decency… They sent me on my way with the glasses that I cannot see out of waiting for another appointment next week. I have been coming here for years, but after this I can assure you I won’t again. Should’ve read the reviews..
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August 2022 by Hugh Christopher Palmer
I liked everything about them but, in store supply styles were limited to a few
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June 2022 by Cindy Potts
I am so pleased with the service I received yesterday - Shelby and the staff were so friendly and welcoming -I will definitely be a repeat customer!
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April 2022 by J A W
I have never in my life been treated as awful as I was today. I will never recommend Haviland Eye Care to another person. Dr. Haviland treated my husband and I terribly. Unprofessional doesn’t even touch her choice of words and behavior. I have never had a doctor speak to me the way she spoke to us today and nevertheless she showed not one bit of remorse or regret. She let us walk out the door and never once apologized, tried to make her wrongs right or fix the issue which was all on them. She was upset at an error her office made and she was 100% in the wrong for taking it out on her patients. We scheduled our appt, showed up on time, waited 40 mins in a room all for her to come in and bam- she completely unleashed on us over an error on their end, all the whole other pt’s waiting to see her sat in the waiting room and could hear everything as well as watch it play out. She has the sweetest front office lady working there and I truly feel sorry for her. I am appalled at her lack of respect, professionalism and customer service. There are plenty of eye doctors in Maury Co. Take your hard earned money elsewhere where it will be appreciated.
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April 2022 by J A W.
I have never in my life been treated as awful as I was today. I will never recommend Haviland Eye Care to another person. Dr. Haviland treated my husband and I terribly. Unprofessional doesn't even touch her choice of words and behavior. I have never had a doctor speak to me the way she spoke to us today and nevertheless she showed not one bit of remorse or regret. She let us walk out the door and never once apologized, tried to make her wrongs right or fix the issue which was all on them. She was upset at an error her office made and she was 100% in the wrong for taking it out on her patients. We scheduled our appt, showed up on time, waited 40 mins in a room all for her to come in and bam- she completely unleashed on us over an error on their end, all the whole other pt's waiting to see her sat in the waiting room and could hear everything as well as watch it play out. She has the sweetest front office lady working there and I truly feel sorry for her. I am appalled at her lack of respect, professionalism and customer service. There are plenty of eye doctors in Maury Co. Take your hard earned money elsewhere where it will be appreciated.
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November 2021 by Toni Baxter
Wow, What a great place to get your eye exam and glasses. Receptionist is so friendly and helpful, The Dr was very detailed and answered all questions and concerns. The entire experience was relaxed and helpful. Glasses are pricey no matter where you go but Pearle Vision was not overpriced at all and they did not try to sell me anything extra. I will return and will recommend to all family and friends.
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November 2021 by revanth babu Banka
Syuzanna, She is wonderful and very friendly with the customers. I highly recommend talking to her if you have any concerns/questions.
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August 2021 by Constance L. Cooper
I love the atmosphere, the staff and Dr.Haviland
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July 2021 by n t (Muary)
Haven't been to an eye care place in over a decade... it was a great experience!
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April 2021 by Dixie McCluskey
I have worn glasses for reading for 20+ years. They never ever seemed to fit regardless of where I would get them.The middle aged lady at the Columbia, TN site was so detail oriented and was so experienced, she noticed that my right eye was higher than my left. And I was of my left ear being lower and told her. Combined with this knowledge and the adjustments to the lenses, I’m not a comfortable glasses wearer. Finally!!! That lady needs a raise and some sort of plaque or other sort of acknowledgment of her years of dedication and her eye for detail.I highly recommend this site and all the staff. They were all very helpful. Even the Dr. was behind the reception desk prepared to check me in while the receptionist took a call. These people are awesome.Thank you so much for giving me the gift of better sight and comfortable glasses.
