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June 2024 by Anna Holloway
So my phone got broken and I had to go into the store to have my Sim card swapped to another compatible device. So metro pcs charges their customers almost 30 dollars to do just that. So when you upgrade your phone you pay full retail price of the new phone. I'm sorry but metro offers nothing to their customers such as Verizon or att......I have no choice but to pay my bill when i get b paid in 2 days just so in can have them swap my sim card for an extra charge. Curtis is the best though. After 3 weeks I finally was able to get things fixed and he saved me money that I couldn't afford to pay at that moment.
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March 2024 by Cindy Davis
The young tatted guy was very unprofessional didn't want to sell us a phone then when he did sell it he instead of looking up my man's info to switch his phone to the new one he added it to my line which wasn't what we wanted now he can't even get his number back or even got a working phone
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August 2023 by T. A
Don't ever get a phone from Metro by T-Mobile they're horrible they'll tell you anything they want to get you to sign with them and then once they do they don't care about you anymore!! I literally just paid a bill a month ago unlimited everything my phone didn't work the whole month and they didn't reimburse me they didn't do anything so I switched 2 T-Mobile.
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August 2023 by carl gonyon
Amazing and friendly service from the lady working. She was very helpful in setting up the phone plan.
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July 2023 by Tim A
Don't ever get a phone from Metro by T-Mobile they're horrible they'll tell you anything they want to get you to sign with them and then once they do they don't care about you anymore!! I literally just paid a bill a month ago unlimited everything my phone didn't work the whole month and they didn't reimburse me they didn't do anything so I switched 2 T-Mobile.
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July 2023 by Pedro Gomez Gomez
Good ?
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March 2023 by Connie Staggs
I have been to there 2 or 3 times in a month to buy 3 phones. NO PHONES !!! Look like it closing.
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January 2023 by Xris tyne
Great location, clean but they don't have enough staff to assist customers. I've always had to wait for help for more than 20+ minutes.
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December 2022 by Barbara Black
I was wanting to change service due better deal.....which it's NOT WAT I WANTED TO DO, AFTER AN HOUR OF BEING TOLD I COULDN'T GET THE PIN ?# I WENT BACK TO METROPCS AND CURTIS HELP ME WITH NEW PHN, HE AWELL HELPED ME A FEW WEEKS AGO AT ANOTHER LOCATION, NEED MORE PPL IN THIS WORLD AND COMPANY LIKE HIM.....THANK YOU CURTIS IM OVER SATISFIED WITH THE SERVICE HE CONTINUED TO GIVE!!
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December 2022 by Paula Durham
Store smelled of weed. Customer service rep seemed buzzed.
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December 2022 by Sophonia Choy
Horrible customer service they never answer their phone. Trying to switch over and keep the same number and they gave us the wrong transfer pin on purpose. And the customer service was just horrible 0/10 would not recommend
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October 2022 by Steven Poynter
I took my mom she was getting an upgrade new phone. They very nice and very knowledgeable they have her pick out the best phone for her needs and programmed it for her
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September 2022 by Allie Womack
Travis was very helpful! We needed 2 new lines and a prepaid plan and helped us out a lot.
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September 2022 by Angel Williams
This was my 2nd time in this store. I don't even live in the area. Travis gave me 5 star help and information both times. Was thinking of switching carriers. Might not now.
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August 2022 by Chrisie Mckennon
I had such a wonderful experience with Travis at the location on James Campbellville store. He was so very helpful and made our stressful situation a laughable time. We got it all work out and everything work out perfectly!!! Thanks Travis
