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December 2023 by Cathy GStaff
Clean store. Very friendly clerk at the Self Scan ( I RARELY do Self Scan registers) The line I was in was not self scan but rather busy. The clerk came by me and said shed be happy to help me at the self scan. I had to get gift cards before finishing at the register and she watched my things and took care of ringing up the cards. I wish I got her name because she deserves recognition! The store had exactly what I needed and they were simple to locate. Very pleasant shopping experience! ?
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December 2023 by Rachelle Bujorian
We have had several wonderful experiences in the appliance departmentat the Lowe’s in Columbia TN. Colby Lowe is the associate that has helped us both times. He is quick, knowledgeable, multitasking and a pleasure to deal with. My husband and I are very pleased. Thanks Lowe’s and thank you Colby Lowe. Just realized the name coincidence!T.B&R.B.
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November 2023 by Summer H.
We just got a new washing machine delivered today. Angel and Kevin were the best delivery guys we have ever met. They were so professional, friendly, and careful. We purchased all appliances from Lowes but the delivery was not that smooth. We bought Maytag dryer that had a steaming option 10 months ago and the delivery guys said we had to call plumber to get it installed. They couldn’t do it for us. It was in my mind since then so I asked Angel if he had any recommendations for plumber because we still have to get the water hose connected to the dryer. He said that was not true. The delivery guys should be able to do it for you. You don’t need a plumber to do that. Yes…Angel did it for us! Wow…he is truly an angel walking on earth. Thank you again for going above and beyond! You guys deserve a 5-stars review.
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November 2023 by Jennifer Mosier
We bought a washer and dryer and it was delivered on a Wednesday….after hooking them up the washer did wash but would not spin. I called Lowe’s and they directed me to the delivery team. The delivery team/customer service said we will have someone call you tomorrow to set up another delivery. The next day I called back and they said we can deliver a new washer and pick up the old one on Saturday. Saturday comes and they come and get the old one but did not deliver the new one so again, I get on the phone with customer service/warehouse and they said we do not do swap outs anymore and we can deliver this on Monday. Monday comes and we are still not on the delivery and they now say it will be delivered Tuesday. They have the worst communication internally and lost our business for life
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November 2023 by Julia Pearson
My other half works there and he does a great job. Friendly and knowledgeable. Most of the ones that are actually doing they're jobs will help you in a heartbeat.
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October 2023 by Faye C.
Met the best of employees at Lowes last night. We came in for a large order of wood. Mr. Jimmy was the first to come help us. He was polite. Even with us having a large order, he kept a smile on his face. Mr. Jimmy is a great asset to Lowes, I sure hope they know that. Mr. Kenny came to help, and he too was great. Both of these wonderful men are Veterans. I thank them for their service to our country and thank them for their great customer service at Lowes.
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October 2023 by Anthony Murdock
I ordered a very large lumber order on Friday with intentions of getting it on Sunday. I thought this would allow plenty of time for everything to be picked and ready to go. I arrive Sunday a little after 8 hoping to get home quickly because this is a large project. I go to customer service, she prints my order and tells me Will the building guy is going to get everything. Absolutely nothing was ready, I was there for over two hours! On top of that, some of the stuff I ordered Friday was out of stock by Sunday. So I had to order it from Spring Hill. As I am finally leaving Columbia two hours later I order the remainder of my order from Spring Hill Lowe’s. It was ready by the time I got over there! I never say never, but Spring Hill is worth fighting traffic to get to. I have spent a lot of money at Lowe’s and I will say the Columbia store is probably the worst interaction I have had. A nice young lady helping Will was apologetic, which was nice of her. Never heard from a manger, was never offered anything for my time. Which is why people order online, to save time. If I wanted to spend two hours at Lowe’s I would have gotten it all myself. Just overall really disappointing and sad. The sense of entitlement people have to act like my time is not worth theirs. The store was very slow, the manager could have offered $50 for dropping the ball or something but no. Nothing. Thanks!
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October 2023 by Michael Warren
The only reason this place is still in business is because Home Depot is so far away.Buy carts, I counted 3 flat lumber carts for the entire store.Hire some cashiers, shouldn't have to wait 25-30 mins for one cashier at the lumber desk EVERY time while the pro desk people sit at their stool like they own the place.
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October 2023 by George Ogden
I am pleased to endorse Lowe’s Columbia Store #0729 @ 2000 Hillary DR. Columbia, TN 38401 Josh Craig Manager & Joseph Marotto Salesperson. They are highly motivated professionals who take pride in everything they do. I was impressed by Josh Craig & Joseph Marotto team's attention to detail, strong work ethic, positive can-do attitude, and timely follow-through. As very detailed and astute professionals, Lowe’s Columbia Store #0729 company and team are at the highest level of workmanship, with a focus on professionalism.If this project is a typical example of Lowe’s Columbia Store #0729 @ 2000 Hillary DR. Columbia, TN 38401 Josh Craig Manager & Joseph Marotto Salesperson customer service, attention to detail, and overall client satisfaction. Then you too will be pleased to have them as your professional home improvement company. They are easy to work with. We have found them to be a very hard-working and honest company with a good reputation. "I highly recommend!"Sincerely, George & Terri Ogden
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September 2023 by Doc Boots
I came to Lowes looking to buy a riding lawn mower. I found one in my price range. Its really great! I love it. Delivery was prompt and the delivery guys were very helpful.
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September 2023 by Barb Olewnick
My experience with Lowes this afternoon was very positive ...Vicki and Cheryl were very helpful with finding what I needed for my home... courteous...patient...and gave immediate attention for what we were looking for ...thank you for the great service
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September 2023 by Ryan Leichty
Purchased carpet from Lowe’s and their independent contractor, Service Pros Installation Group, installed it. They did a good job until I discovered a mistake that they tried to hide by moving the transition strip forward to cover a gap in the carpet versus sitting flush against the door frame (like they correctly did with the other bedroom). They came back out to fix it but it's still not perfect. I wouldn't recommend them personally.
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August 2023 by Nashville Life Insurance
Just had an amazing experience with an older fellow named Ken in the Columbia Tennessee store He helped me out with choosing the right sander and finding me a great special on a free impact wrench with the purchase of the same battery and charger that I needed for the sander. I wish every employee was like this gentleman! Hopefully somebody in upper management sees this and gets this guy, a gift card or something for his exemplary service.
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August 2023 by Margaret Staggs
We shop at Lowe’s regularly because we are building a house. We usually go in the evenings on weekends. We found the most wonderful employee. His name is Jimmy and he is a veteran. No matter what you need he will help you with a smile on his face. We go there now because of him. I hope Lowe’s knows what a great asset he is to their company. Thank you Jimmy!
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July 2023 by thegypsytheacidqueen
This location needs some attention; a number of the displays are always empty and even when the inventory shows stock; it can’t be found. My disappointment in the last year or so has been the removal of the benches inside. Once some normalcy returned after the lockdown; it became apparent that the benches had gone away. There had been one by the paint desk and another near the pro desk . Today I saw only one stool at the pro desk. Having gone through hip replacement there are times when I want to sit while my husband shops. And I can’t do that anymore. Unless it’s when there is patio furniture on display lol. People shop in pairs and sometimes one of us would like to sit and wait. I see this as a lack of courtesy for your customers. And please do better when it comes to stock. I do check ahead of time and am greatly annoyed when there is no help and no explanation as to why the bin is empty. And someone in corporate needs to make sure that the description of an item online is accurate. I purchased an outdoor bin from store stock relying on the information online. I got it home and found it was 5” shorter than as described. Returned it. Tried to explain why but the clerk wasn’t interested.
