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September 2024 by William Shalosky
Prescription supposed to be ready for morning pick up, it wasn't. Finally get a text saying It was ready. I get there but hey, they're closed because apparently they all have to eat lunch at the same time. That's the definition of ridiculous. Not even close to the first incident. Gotten the ready for pick up text on more than one occasion only to find out they didn't even have what I needed in stock to begin with. I'll be looking into different pharmacies and so should you.
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August 2024 by Brandon Bond
Well if I could just give stars to individuals I'd give their pharmacist 5 she was phenomenal can't say the same about the rest of the staff
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January 2024 by Hayden Stone
Avoid at all costs
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October 2023 by Kimi Suzuki
They have very rarely had the food I need to cook with and the guest services are so unfriendly!
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June 2023 by Beth Jackson
Energetic staff goes out of their way to help, lowest prices in town with kroger discount program (in my exp. cheaper than GoodRx), they fill meds in minutes not hours, and drive-thru pickup is convenient too (lost 1 star for not giving dog treats).
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November 2022 by Misty Sims
They do not answer the phone. I have made multiple wasteful trips for my prescription not to be ready. When they were suppose to have it filled the day prior to pick up.Always an excuse of short staffed. Staff is rude.
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October 2022 by Robert Migliavacca
Pharmacist and techs at this location have to be the worst example of customer service. Only happy to find the Kroger south location is not affiliated with this store.
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October 2022 by Joe Carter
Customer service terrible. No help
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October 2022 by Deanne Joyner
There is an issue getting our prescriptions nearly every month. Have had to go without seizure medication because they did not have enough to fill entire scrip and would not give a day or 2 worth of meds to hold us over even though they have done this in the past. Ordered refill on a friday, they told us pick up in an hour, still no medication on Monday. .Very tired of dealing with them.
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October 2022 by Sonya White
Was in line at the drive thru to drop off a script for 15 min. When we finally approached the window. She lowered the shade in our face. I am certain they can see how many cars are in line with the mirror. So I went inside as the 3 were coming out. The head Pharmacist said "we close ate 5". I told her what just happened in the drive thru. She didn't care. It was 503 when I went inside. So now I have to make another trip just to drop off the prescription and I do not live close. This is not customer service. She could have apologized and then sat it on the counter and gotten it tomorrow. Don't inconvenience the customer. I have a choice of what pharmacy I use. I worked in the medical field all my life and I would have never done this to a patient. EVER!
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September 2022 by Deanne Collins
There is an issue getting our prescriptions nearly every month. Have had to go without seizure medication because they did not have enough to fill entire scrip and would not give a day or 2 worth of meds to hold us over even though they have done this in the past. Ordered refill on a friday, they told us pick up in an hour, still no medication on Monday. .Very tired of dealing with them.
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March 2022 by Bailey Winston
Was in line at the drive thru to drop off a script for 15 min. When we finally approached the window. She lowered the shade in our face. I am certain they can see how many cars are in line with the mirror. So I went inside as the 3 were coming out. The head Pharmacist said "we close ate 5". I told her what just happened in the drive thru. She didn't care. It was 503 when I went inside. So now I have to make another trip just to drop off the prescription and I do not live close. This is not customer service. She could have apologized and then sat it on the counter and gotten it tomorrow. Don't inconvenience the customer. I have a choice of what pharmacy I use. I worked in the medical field all my life and I would have never done this to a patient. EVER!
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January 2022 by Doug G.
The existing reviews are pretty spot on for the store part of this location, and while my experiences with service and stocking are the same, I tossed the second star for the Kroger Fuel Center and the attendant here. The gas is excellently priced for the area and the attendant was helpful and friendly. Sadly that is the only positive from our trips here. This is our second visit to this location, as I usually swing through to grab gas and anything we need on the way from antiquing in downtown Columbia. This latest visit was for a few items to prepare dinner with and we walked in and out the same way...empty handed. We swung through the meat to get some chicken and the few packages they had were discolored. Then we needed cream, completely empty fridges. And lastly we wanted some rice...again, nothing. We asked an Associate in the meat section if they had any other chicken prepared and coming out. He acted offended and said "nah" then walked away. Our first visit also produced a questionable associate interaction as the cashier was borderline rude and not what I would call "friendly". Overall, really disappointed in this Kroger location. Next time we roll through Columbia, we will keep our stop to the fuel center only.
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November 2021 by Stevie Love
I have used this pharmacy for years but the staff there now is horrible. I just had to transfer all my meds to Walgreens Nashville hwy due to them refusing to fill for 24 hours! We do not even have a huge covid 19 issue in Columbia TN. I could see if this was NY city or something of that sort but come on! Your just being rude! These are meds I need ASAP! Thank goodness Walgreens is still a good pharmacy who cares about their customers! Kroger you need to clean house and find workers with some customer service experience! You should never hang up on someone while they are talking! Pathetic!
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November 2021 by Matt G
I wont go anywhere but this kroger pharmacy. The staff is always finding discount cards for customers to use to save money if the meds are denied by insurance. They have also loaned meds (non narcotic) for times when i waited until the last minute for a refill.
